iHerb
A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
iHerb Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
iHerb has 2.2 star rating based on 423 customer reviews. Consumers are mostly dissatisfied.
15% of users would likely recommend iHerb to a friend or colleague.
- Rating Distribution
Pros: Fast delivery, Good selection, Free shipping over 40 dollars.
Cons: Bad customer service, Lack of phone support, No phone number.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
iHerb has 2.2 star rating based on 423 customer reviews. Consumers are mostly dissatisfied.
15% of users would likely recommend iHerb to a friend or colleague.
- Rating Distribution
Pros: Fast delivery, Good selection, Free shipping over 40 dollars.
Cons: Bad customer service, Lack of phone support, No phone number.50% of users think that iHerb should improve its Customer Service.
56% of users say that they won't use iHerb in the future for similar services or products.Recent recommendations regarding this business are as follows: "I hope you don't have this problem of signing in", "IHerb needs to improve in their processing procedures and choose a reliable courier.", "create an account first before placing your first order for tracking, etc.", "Check currency before payment.", "I have waited 2 weeks for a return email concerning promised shipment and delivery date of my product with no response. I feel this company dies not monitor or is not reliable in regards to its communication with customers and is importance to customer satisfaction & retention. I am very unhappy with its handling of this matter and will not order from them again. Be very aware!".
Most users ask iHerb for the refund as a solution to their issues.
Review authors value the most Diversity of Products or Services and Price Affordability. Consumers are not pleased with Customer service and Reliability. The price level of this organization is high according to consumer reviews.
Media from reviews
Top iHerb Reviews
"I want to return the product which is not what I ordered."
I received the wrong product, and I received a refund. However, I still have the vitamin d bottle of softgels which I cant use because they are not kosher. I...
"Bad product"
The 100% pure Rose Abdolute oil smells terrible. Stinky like a rutted fish and sauerkraut. I use the pure rose oils for a very long time and can tell the...
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
De Pere, Wisconsin
Bad product
User's recommendation: Really bad smell
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer
I received expired product from iHerb
- It was reliable company until last order
- Now it becomes not so reliable company
Preferred solution: The same product but not expired
User's recommendation: Don't buy in iHerb!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Because I Am Completely Frustrated
On December 15th I ordered Nutrabio products from Iherb only to find out that there was a limit on the number of items you can order in a single order. I went to my email and canceled my order.
Then I started from scratch and tried to order again only to find out that they were out of stock of an item. I never completed the order. I never went to payment or shipping. I left it incomplete.
I decided to try again the following Monday. When I checked my email address I found out Iherb had proceeded to process the order and I was charged for two separate packages one for $77.18 the other for $25 plus. They did this without my knowledge or permission before I was aware of what happened and could cancel this order just as I did the first one. They have no customer service I did email them before they did away with email contact and asked them for return shipping labels VIA the United States Postal Service since I don't have a computer or printer.
When I checked my email at the library there was no return shipping label. I called the operator and gave her my information and asked again for the return shipping label. But again never received any. I tried the operator again left a message but never heard back from anyone.
This company is deceptive and is nothing more than a phantom company. What it did is fraudulent. So left with no choice I had my bank start a dispute for the charges. As a result of what Iherb did my card was blocked.
There is no way to reach anyone from iherb. Caveat emptor. I still have the packages.
All that they had to do was one simple thing send me the return shipping labels. The packages are still unopened.Do
- Are cheap
- There is no person to talk to
- Are frauds
Preferred solution: I would like the return shipping labels.
User's recommendation: Do Not Buy From This Company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sharjah, Sharjah
Received item I didn't order
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Missing a package
- Fast delivery
- Not answering the phone
Preferred solution: Send me my order again
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Order not delivered
I appreciate that my order was delivered. Delivery updates for customers would be good if a customer order is going to be late.
My order was eventually delivered and in good condition. Delivery/delayed delivery notification updates would be helpful if the delivery is expected to be late. Trying to resolve an issue through a "chat bot" just adds to customer frustration and not at all helpful.
- Customer service
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Help me
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Where's my order?
I am Suraiya Mosley, this is my second email!
I placed an order for TWO Shilajit PRODUCTS, October 4, 2023 for my son using his Visa card, his name (Walterlee Muhammad), AND his ADDRESS FOR DELIVERY.
WE STILL HAVE NOT RECEIVED THESE PRODUCTS!
KINDLY REFUND the TOTAL AMOUNT OF $72.45 PAID ON Oct 4, 2023 @ 12:17AM - Order #92666****.
Item 1) Youtheory, Men, Shilajit, 60 Veg Caps
Unit price: $23.19
Item 2: Sunfood, RAW Shilajit Powder, 3.5 oz (100 g)
Unit price: $44.99 - Order total: $72.45
Shipping Info
USPS Priority Mail
620 Peachtree Street NE - Show full address (This seems to be where the problem lies) - the COMPLETE ADDRESS IS NOT SHOWING - Thus, it is undeliverable!
- Website easy to navigate
- Good variety product offerings
- Resolution process too long
- No live customer service
- Low quality resolutions
Preferred solution: Full refund
User's recommendation: SMH
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer
The lack of human operators
- I love all the different herd that are available
- No human operators
Preferred solution: Deliver product or service ordered
User's recommendation: Have someone to answer the phones and have humans working the so call live chat
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Perth, Western Australia
Resolved: Order not received
Company fixed the issue and I have been provided with apology. It was the fault of the courier , why i didn't receive at first, but finally received it . I herb never responded to my query about the order .
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Сhanged shipping address
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Weaverville, North Carolina
Unable to sign into my account
User's recommendation: I hope you don't have this problem of signing in
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Customer Service
Make sure to create an account before placing your first order. I failed to do that and just paid with PayPal.
I didn't receive an order confirmation by email and wasn't able to track the order. The virtual chat required that I be signed into my account which I didn't have. Luckily I printed out my order so I had a order number. I contacted iherb by their contact by email with my order # and the date of PayPal payment amount.
I ordered late Sunday evening and contacted iherb on Tuesday morning. Tuesday afternoon I got an email back stating the order had been shipped and should be receiving it the next day (Wednesday). It arrived Wednesday morning all packaged well and everything was correct on multiple items. Not bad coming from California to Minnesota by UPS.
I wish they still did customer service via telephone but this worked out just fine. I would buy again when the need arrives.
- Customer service took care of my email questions the same day
- Wish they had telephone support but email worked just fine
User's recommendation: create an account first before placing your first order for tracking, etc.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Calgary, Alberta
Dissatifaction
I tried to place an order under my Swanson.com account. What a unnerving experience that turned out to be.
I was redirected to "iherb" & prompted to create a new account. I have held an account under Swanson's for many years now. I cannot begin to describe my frustration. I simply want to place another order.
I tried to create a new account, but am only faced with a broken link to my account. I keep receiving a message that the email i am submitting is already being used my someone else. That someone else is me. That is the email i have used many times to sign in & place an order.
I cannot sign in to complete this order The transition from Swanson's to iherb has been the most user unfriendly process i have ever dealt with.
At this stage, after numerous attempts to place an order, i have all but given up. Why is this simple task so excruciatingly difficult?
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer
Product never received
- Ease or ordering
- Customer service difficult
Preferred solution: Deliver product or service ordered
User's recommendation: Pending
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Malmo, Skane
You received my payment and you say it not received
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