Anonymous
map-marker Armonk, New York

Wrong order

I need to return blood sugar manager for a refund. I have already reordered the right one being sent to my home in new zealand. Thanks for checking in
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Sabriya Gps

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Verified Reviewer
| map-marker Zanesville, Ohio

IT DOES’NT WORK!!!!

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I cancelled this subscription in June!!! I'm going to call my bank and have them reimburse my account!!! STOP SENDING THE PRODUCT!!!
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User's recommendation: Don’t buy!

Michelle G Cwe

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Verified Reviewer

Junk product

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No customer service available when I called and emailed to report a problem with a product they sent me. I emailed Iherb 3 times and they never responded. Company appears to be a scam
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Loss:
$40

Preferred solution: Full refund

User's recommendation: Buyer beware!

Lou D Uer

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Verified Reviewer

Cancel order #92626****

Review states and now I have seen from a picture that there is no mention of cod liver oil in your cod liver oil capsules. I want to cancel order #92626****. Thank you. My email is ldq@***.net. Mobile #404-444-****
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Loss:
$45
Cons:
  • Communication is terrible and false advertising

Preferred solution: Full refund

Anonymous
map-marker Honolulu, Hawaii

Cannot reach anyone or difficult login

The customer service for iherb SUCKS. Even the phone number is bogus why give the number when we cannot talk to anyone about our problems and how to fix it?
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User's recommendation: Find another website that’s easier to login and communicate

Lina S Qxp

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Verified Reviewer

Order# 92611****

I really disappointed about the service with iherb company regarding to my orders delivery. I do not receive my package and I am shocked that the delivery man put the package in the Lobby. The package has to be brought to my apartment #2M as usual. Please help me out for my order. Awaiting for your response as urgent. Thank you
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Preferred solution: Full refund

Helga Y Egj

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Verified Reviewer

Issues with delivery instructions for orders

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iHerb uses a delivery company from Calgary, AB that does not follow delivery instructions. I tried to contact iHerb to let them know that this carrier only drops shipments either in front of a building on the sidewalk or in the building lobby. My shipping label indicates clearly - do not drop- and my apartment number. Unfortunately iHerb no longer accepts direct phone calls from their customers. This will leave me with no choice but to stop ordering from iHerb.
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Pros:
  • Good prices and good selection
Cons:
  • Bad customer service

Preferred solution: change of carrier when I order fom them. They use UniUni in Canada. This company is not reliable and doe not follow instructions.

User's recommendation: Reestablish customer service and listen to customer complaints. This is not a customer who is unhappy with a product but a customer who has genuine problems with the carrier iHerb chose.

Kareemah Moi

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Verified Buyer
|

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Verified Reviewer
| map-marker Portland, Indiana

Didn't receive package....

iHerb - Didn't receive package....
iHerb - Didn't receive package.... - Image 2
Delivered wrong house!!! They have my phone number nothing? Sent front porch of someone else's house that have no idea... I receive packages here almost everyday no problem?? Tried contacting iherb and delivery service at no avail!! Sad... House number on house 2 location's and mail box and lived here 13 years not rocket science...
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Anonymous
map-marker Pleasanton, California

Pay for existing order

no complaint. I was trying to pay for order 92665**** placed by my daughter kam_career@***.net I ended placing an order 92668**** today and paid with a mastercard owned by her brother, Michael Kamitani. Please cancel first order 92665**** which was on hold for lack of funds on that card. Contact Cindy Kamitani@***r@***.net. Thank you. Eleanor Kamitani
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Nozima T Wau

Track order

I cant find my order now show on phone I want my refund money back jdjdhhegdifjbdhdhjejsbxhhfhfuudidsd
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Loss:
$86

Preferred solution: Full refund

Nozima T Wau
map-marker Cincinnati, Ohio

Track order

You didnt get money from the card why didnt I get messages about this I placed an order I received a message about the order but my order is not opened if you canceled the order would you refund my money
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Richard G Pcy

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Verified Buyer
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Verified Reviewer
| map-marker Montreal, Quebec

No toll free number and email no longer in service

iHerb - No toll free number and email no longer in service
Order still not received yet. Was suppose to receive it by June 23. We are now July 10. I don't want to call and spend all kinds on long distance call
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User's recommendation: Easy way to contact customer service without paying $2 for texting

Ghansham A

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Verified Reviewer

Your website is not working properly and I want to make sure you are using proper credit cards

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Your website does not let me add my credit card information. Poor website. Cant give out good reviews
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Preferred solution: Get my order placed with correct credit card information

User's recommendation: Very poor service. Website is not working properly

Gauneaswary M

My phone number is being used by someone else

iHerb - My phone number is being used by someone else
iHerb - My phone number is being used by someone else - Image 2
Can you just update my ac with my HP no. Why is my HP no being used by someone else in iHerb? I'm communicating with your support team but they're not supporting me but asking me RM5.0 for further help. I don't understand it is your software that has the problem and why are you asking me money to solve your own problem? Please fix the problem. Feel free to communicate with me via my hand phone number +601******** (Malaysia)
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Anonymous
map-marker Grambling, Louisiana

One bottle in my order was shattered.

One of the bottles of vitamins that I ordered arrived shattered. Why can't I report this to a person and not go through emails or some silly form? My order number is 92650****
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