iHerb Reviews

Show reviews that mention
order customer customer service service money shipping products refund delivery package
Filter review
New Reviewer

Info on my order

just want to know has my order been sent
View full review
ID
#1244110 Review #1244110 is a subjective opinion of poster.
Reason of review
Order processing issue
New Reviewer
iHerb - Horrible, horrible experience
Placed order with iherb, using expedited shipping. Received email stating I would receive another email when items shipped, with shipping details. Never received that shipping confirmation email. I emailed their customer service, got no response. I contacted their live...
View full review
View full review
2 comments
#1468506

The person above speaks the truth, odd company

View more comments
ID
#1231797 Review #1231797 is a subjective opinion of poster.
Service
Iherb Customer Care
Reason of review
Order processing issue

Credit card scammers dream

Iherb helps scammers use stolen credit card info. I had strange charges from them on my card and went to check it out. Apparently they see multiple stolen cards a day easily where iherb is being used to scam. Apparently it's so frequent that they have iherb autoflagged by default.
View full review
ID
#1227721 Review #1227721 is a subjective opinion of poster.
Reason of review
Problems with payment
New Reviewer
Let's put ourselves in the situation because right now I'm freaking out with all this and the treatment I'm receiving from you. With all the illusion of the world to try your products I made an order of several of them, having to do a payment of a high price for the...
View full review
View full review
ID
#1219127 Review #1219127 is a subjective opinion of poster.
Location
Amsterdam, North Holland
Service
Iherb Shipping Service
Cons
  • Scammers
  • Playing with customers money
  • Rude and poor customer service
Reason of review
They destroyed my parcel without my authorization and they refuse to give me back my money!
Loss
$45
Preferred solution
Full refund

Check alternatives in UK / be aware of extra charges

Good value on some products. Check alternatives at UK based companies. This is US company if value of your order over £15 you'll have to pay Import VAT and always £8 handling charge which sucks when your order is £20 it's acceptable for larger orders especially when you save 40% or can get products unavailable via UK companies. They got good delivery option often free to UK. Use promo code ATJ9354 for a 5% discount
View full review
1 comment
#1789619

I would like to point out that the iherb website states FREE on Local Postal services in the UK, which is not true as Royal Mail charges an £8 admin fee. If you don't call this misleading or misrepresenting, what would you call it?

ID
#1186841 Review #1186841 is a subjective opinion of poster.
Product
Iherb Supplement
Reason of review
Fair pricing
New Reviewer
Update by user Feb 03, 2018

For some reason it says 2 stars - I marked 1 but would do zero if possible.

Original review posted by user Feb 03, 2018
I ordered 4 bottles of Ginger-Tumeric capsules and when they arrived the plastic outsides were melted and deformed and the insides were uneven and solidified. They would credited me the order...
View full review
View full review
ID
#1182040 Review #1182040 is a subjective opinion of poster.
Product
Natures Life Turmeric And Ginger Joint Ease Supplement
Reason of review
Bad quality
New Reviewer

Deceitful uncaring company

I ordered based on a search detailing the shampoo’s name and “uk” as location. IHerb came back as uk, prices in pounds, no foreign return address in t&c, and no mention of customs through the check out. I was surprised I was then asked to pay more. Customer services are useless. Had it sent back to the seller. I have no desire to do business with cons.
View full review
ID
#1171600 Review #1171600 is a subjective opinion of poster.
Reason of review
Order processing issue
I have been a customer of I.Herb for many, many years, but I have recently deleted them and put everything under "junk?" mail. I ordered a vitamin I have been getting for many years from them --they sent me the incorrect item that they advertised. The bottom line here...
View full review
View full review
ID
#1155210 Review #1155210 is a subjective opinion of poster.

Unsealed products and filthy packaging, also unexpected DHL custom charges

unsealed products and filthy packaging, also unexpected DHL custom charges - useless customer service. will never order from them again. have seen hundreds of other complaints - wish I had seen them beforehand! Look as if its a complete scam according to the vast majority of reviews, I highly doubt that the products I received are legitimate and even fit for human consumption - disgusting disgusting disgusting disgusting disgusting disgusting disgusting disgusting disgusting disgusting disgusting disgusting disgusting disgusting disgusting disgusting disgusting disgusting disgusting disgusting disgusting disgusting unsealed products and filthy packaging, also unexpected DHL custom charges - useless customer service. will never order from them again. have seen hundreds of other complaints - wish I had seen them beforehand! Look as if its a complete scam according to the vast majority of reviews, I highly doubt that the products I received are legitimate and even fit for human consumption
View full review
ID
#1153285 Review #1153285 is a subjective opinion of poster.
this company has tied hands with DHL and someone is manipulating paperwork. The duty that is asked is more than the product cost, which does not make sense. if you try to play hard the shipping company will sweetly tell you that they have destroyed the shipment. now...
View full review
View full review
1 comment
#1415285

I have read your comments with great interest as something similar has just happened to me. I ordered some vitamins with a value of £50 late one evening.

Early the next morning we had an autmated phone call from DHL that a further £21 was due for inport vat and their fees of £11. On phoning DHL that morning, they said that they could not comment as the parcel was not on British soil yet. Our parcel is actually arriving today (Monday) and taking into consideration I only made the order last Thursday something is definitely wrong. I think you are right, there’s something going on with these two companies.

When I ordered from I herb website I thought it was a British site as I’m live in the UK.

I will pay the £21 but what really bothers me is that they have the perfect SCAM and so many people will be subject to their illegal business methods. Now they have got my interest???

ID
#1146542 Review #1146542 is a subjective opinion of poster.
Location
Hebron, Kentucky
Service
Dhl Delivery Service
Reason of review
Problem with delivery
Loss
$40
Preferred solution
Full refund
After reading so many bad and good reports, I decided to take a look at their head quarters. Well, there is no address that I can find on their web page, and any of the distributors address that I looked up on google maps also seemed to not have any advertised signs...
View full review
View full review
1 comment
#1395036

Somebody's basement or a cheap warehouse somewhere. Cell phones only.

And it's not always a great idea to erect advertising signs.

Someone with a web based business does not desire street traffic.

Too time consuming.

I worked for a manufacturer who painted nothing but the street address on the building to ward off salesmen, foot traffic, burglars, curious pedestrians, etc.

ID
#1135964 Review #1135964 is a subjective opinion of poster.
Reason of review
Cant find an address on your web pages, and looking at google for your distributors is also not good

No Phone Support and Your Package May Never Arrive

This company is on a downward spiral. I absolutely caution you on dealing with them. The 1st clue I had is when my package was late and I went to go look for a contact number to find out what happened to it. That's when I realized that I the company has completely STOPPED phone support (which is the 1st sign of about to go under). By then I'd already placed my order so that I was forced to use their "chat" to speak to a representative (who can barely grasp the English language or is a non-native English speaker working with a script). I've use this chat to check on my package on the 13th, 14th, 15th and the 16th of this month and each time I get another excuse- the package has "mis-sorted", it's on its way,it was sent to the wrong region, it will be there the next day. It still hasn't come. When asked for my money back, they stalled on me and kept saying that the package was coming but by the time it comes it will be no good because it will be out of its freshness. They also use an incompetent carrier called Lasership (which, if you look online they have horrible reputation as well) and I suspect that the reason they work with them is because they have quoted them the lowest rates and, because they are so horrible, if iHerb needs to blame anybody then they are prepared to blame Lasership and people will believe it because they are already incompetent. So in the end I've had to dispute this purchase with my credit car company, apologize to my clients and reorder with another company. Looking back I realized that I should have just bought my supplements from Vitacost as my trainer suggested. I didn't do that because iHerb was much cheaper but now I realize that at the least-cheaper is not better and at the most I may have just been scammed by a company that is going under.
View full review
ID
#1132590 Review #1132590 is a subjective opinion of poster.
Location
Parole, Maryland
Service
Iherb Shipping Service
Cons
  • Lack of phone support
  • Choice of carrier - lasership
Reason of review
No delivery
Loss
$165
Preferred solution
Full refund
New Reviewer

I cannot get a rep thank you for my purchase but don't Take.

No more reoccuring monies out of my account. When i want mire products ill buy it. Vinnette Walker thank you.570 730-****.
View full review
ID
#1128718 Review #1128718 is a subjective opinion of poster.
Reason of review
Order processing issue

Bad company

They’ve been upfront about total cost you need to pay to get the products. First you pay for the products in their website. You then need to pay additional 50%++ to get the products to deliver but they never told you what is total cost. After all you pay much more than you need to!!!
View full review
ID
#1128716 Review #1128716 is a subjective opinion of poster.
Reason of review
Pricing issue

Bad packaging...

There isn't any contact information on iHerb's website. All I could do was write a bad review. No ph.# or email address to inform them of my dissatisfaction. I had ordered three boxes of lasagna noodles and a few cans of beans. They placed all items in one box with the noodles under the heavy cans of beans. Thus when it arrived and I opened the box all of the lasagna noodles were broken into tiny pieces! Why would anyone believe that is a good idea? Wasn't the brand name or the company who made the products fault. I have tried to find a way to get an answer but the site is very evasive. All you can to do is ask a question that they will approve of in their system. Not a good way to treat your customers.
View full review
ID
#1128360 Review #1128360 is a subjective opinion of poster.
Service
Iherb Shipping Service
Cons
  • Customer support
  • Damaged goods
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution