iHerb Reviews

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Items received not as described.

Received my solaray caynne pepper and nature's way cayenne garlic.yes you read that right. It was supposed to be cayenne & garlic. Both items are not as decribed,wonder whether it is original or fake.please rectify this iherb. Or
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#1123280 Review #1123280 is a subjective opinion of poster.
New Reviewer

Where is my item

I ordered for 2 items only one was delivered so want to know what happened to the other items
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#1120372 Review #1120372 is a subjective opinion of poster.
I'm sure it was just a coincidence but immediately after I used my credit card to buy some vitamins at iHerb, over $4000 was fraudulently charged to my card at StubHub. My bad for not researching the site better and seeing iHerb has a history of poor service and...
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ID
#1119836 Review #1119836 is a subjective opinion of poster.
Location
Irvine, California
Cons
  • Having to get a new credit card
  • Having to contact all recurring charge vendors to change numbers
  • Inconvenience of dealing with fraud investigation
Reason of review
Problems with payment
Loss
$4400
Preferred solution
Let the company propose a solution
New Reviewer
I ordered almost 7 weeks ago. In the Global Mail by DHL tracking page, package is seemed arrived at my home. but not!! even if I called both DHL and iHerb customer services many times, they neglected tracking. iHerb always answered like that " 6 weeks delivery time..."...
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ID
#1118843 Review #1118843 is a subjective opinion of poster.
Service
Dhl Delivery Service
Cons
  • Delivery time
Reason of review
Problem with delivery
New Reviewer
If you are in India avoid ordering from I herb. I had placed an order for Rs 1,565.49, Shipping are. 1,154.72 total amount Rs. 2,720.21 Yesterday I received a call from DHL as I require to pay duty of Rs 2800.00 I had ordered for a few packets of Pasta and...
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ID
#1111088 Review #1111088 is a subjective opinion of poster.
Service
Iherb Shipping Service
Cons
  • Service
Reason of review
Pricing issue
Loss
$45

Iherb fraud

Iherb and their German partner DHL is fraud..I ordered something from iherb costs 500rs.. DHL will take customs charge RS 500 which I was never told. Very arrogant dirty staff of DHL..
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ID
#1109721 Review #1109721 is a subjective opinion of poster.
Location
Hebron, Kentucky
Service
Dhl Delivery Service
Reason of review
Problems with payment

Shipping charges and online experience

The purpose of this review is sharing rather than creating a dispute. For purposes of clarity I have not written my complaint to I-Herb as I believe the response will be it is a part of the fine print. I have ordered supplements worth INR 1600/- or thereabouts. Total charges for deliveries and duties are about INR 2100/-. I would have expected an ethical company to state that the product is being sold ex-works USA. The element of I-Herb India suggesting that the store is in India is truly misleading. Secondly the demand for additional KYC etc, should be managed upfront before collecting the money from the customers so that they fully understand the terms and conditions there are getting into. This just kills the experience of working with them.
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ID
#1105064 Review #1105064 is a subjective opinion of poster.
Service
Iherb Shipping Service
Reason of review
Order processing issue
Preferred solution
Let the company propose a solution

DHL never deliver

iHerbs do not refund lost packages and they do lose them with DHL.{{Redacted}}
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ID
#1099966 Review #1099966 is a subjective opinion of poster.
Service
Dhl Delivery Service
Reason of review
Problem with delivery
Loss
$100
Preferred solution
Full refund
New Reviewer

Iherb - Discount 5% on your any order+ 5% next order with code PJH581

I have purchased many vitamins, supplements from iherb. I have always found the service to be FAST and the prices are the lowest I have found on a regular basis. I may find a cheaper price for an item here and there, but iherb is very consistent. I am very pleased with the customer service, a wide range of products, ease of ordering and weekly discounts. I recommend using this online store. By the way, you can save 5% on your any order+ 5% next order if you copy/paste coupon code PJH581 during checkout! Free Shipping $20+ additional 15% off iHerb Brands of the Week! http://www.iherb.com/specials?rcode=pjh581
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ID
#1097090 Review #1097090 is a subjective opinion of poster.
Service
Iherb Customer Care
Reason of review
Good customer service

Don't order for IHERB without ready to pay 101% more than what you ordered

I am from hyderabad India, and ordered a lean mode a health supplement product for rs 2200 + and rs 546 as dhl shipping charge... only to be called on last delivery moment and was said to pay another rs 2616 as customs and duties.. surcharge.. This is how business is cheating people of misguiding wrong info on its actual screen, it was more than double the price what is seen online.. be ready to pay 101% more than what you see.. never ordering back again though it is said that check for customs and duties.. they fail to inform that its actually price of the product as customs and duties..
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ID
#1094206 Review #1094206 is a subjective opinion of poster.
Service
Iherb Shipping Service
Cons
  • For not disclosing customs and duties as double the price
Reason of review
Pricing issue
Loss
$2616
Preferred solution
Price reduction
New Reviewer

Dhl delivery

they charge me 2342 extra as custom duty my order amount was 4800 they charged 50 % amount as custom duty mother *** *** ...
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ID
#1094011 Review #1094011 is a subjective opinion of poster.
Service
Dhl Delivery Service
Reason of review
Pricing issue
New Reviewer
Total SCAM site. The site advertises in 's and then dispatched from a UK warehouse via DHL who then asked for 20 customs within 24 hours on the doorstep for a product which had obviously already been imported and cleared by customs. When I canceled the order they then...
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ID
#1091124 Review #1091124 is a subjective opinion of poster.
Location
Perris, California
Service
Iherb Customer Care
Cons
  • Scam
  • Misleading customers without clear information
Reason of review
Return, Exchange or Cancellation Policy
Loss
$27
Preferred solution
Full refund
New Reviewer

Loved. It!

I was incredibly skeptic before ordering too reading all the negative reviews. But I had contacted iherb before ordering asking about my doubts, and to my surprise, I always got a prompt and helpful response. I DID NOT pay any custom duty as I went for global mail. However, iherb did tell me that there's still chance to be charged for custom duty. So if you are ordering esp. From India, since our custom duty is hefty, contact iherb with the questions before delivery and know before hand. You can also try global mail but since the rules keep changing, do enquire before you order. USE PAT3474 code to get 5% off. Good luck!
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ID
#1085988 Review #1085988 is a subjective opinion of poster.
Reason of review
Good quality
I am an indian and i ordered an i herb product , pre workout which i thought was quite cheap in that price . my product amount was Rs 3000 approx with shipping charges , They emailed me about my confirmation for the product . After reaching India the DHL delivery told...
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ID
#1075314 Review #1075314 is a subjective opinion of poster.
Service
Dhl Delivery Service
Reason of review
Pricing issue

IHerb, you blew it!

IHerb, you blew it!
A can of salmon blew up all over my entire order, and there was a second can crushed in on the side. iHerb put the leaking, stinky box into a big bag, then into a clean box and shipped it. This happened twice! My bad for thinking it could never happen again. I was given a refund for a can of salmon and had to ask again for a refund for the second can through their horrible customer service emails. I used to recommend iHerb to everyone, I am in the healthcare field, but not anymore. They must have been bought a couple years ago as their packing and customer service declined severely, and when a company doesn't have a phone number for customer service, well, that says it all, corporate jerks. I don't care how much of a discount I had, I will never shop with iHerb again, and I will tell everyone I know not to as well. Dumb dumbs.
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1 comment
#1351982

They just bagged it and threw it in?? Sheesh.

That has to be against the law or something. There are standards for mailing food. Report them everywhere you can, especially in the jurisdiction they're doing business in. May not do you a whole lot of good in terms of reimbursement but you could save someone from getting sick or at least wasting their time and money supporting a company that would rip people off like that.

If not, then at least you tried.

Who knows, next time they may actually be successful at covering up their mistake and get someone sick. What makes me really mad is a lot of their clientele probably consists of some medically vulnerable people who can't afford the added attack on their immune system and are trying to naturally improve their health, so they buy from a company that doesn't care about best practices, food safety, or ethics.

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ID
#1065348 Review #1065348 is a subjective opinion of poster.
Pros
  • Good selection
Cons
  • Appalling customer service
  • Reimbursed for 1 can of fish
  • Shipping
Reason of review
Damaged or defective
Loss
$50
Preferred solution
I spent an hour of my time (worth$50) cleaning fish oil off items, twice...I would like a credit to my paypal account.