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Aveeno Cream Review

one word to describe iHerb.. FRAUD!!! They will just get your money, but you will not receive the item/s
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ID
#761468 Review #761468 is a subjective opinion of poster.
Location
Riyadh, Ar Riyad
Reason of review
Poor customer service

Iherb Shipping Service Review

1.0
Details
I ordered a tincture and never received it nor got a shipping notification like I was told I would receive in an email.when I contacted customer service I was told the package arrived two days after I ordered which seems a little soon. I have a large locked mailbox that would have accommodated this package but didn't receive it.the customer service email was in broken English.
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ID
#761260 Review #761260 is a subjective opinion of poster.
Location
Buffalo, New York
Service
Iherb Shipping Service
Reason of review
Problem with delivery
1.0
Details
In very good faith I ordered 3 Solgar items to the value of £44.77 but to my utter dismay found that I had to pay £19 customs duty in order to receive the goods as it was not made clear on the website that the items would be shipped from the USA - had I known this I...
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2 comments
Anonymous
#1164256

It depends on the country--the UK charges high tax on these. Other countries charge little or none at all. Iherb is correct in that they have NO control over the amount or manner of local tax collection and they cannot refund the tax paid because that money is with the shipper and tax authorities, no iherb.

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ID
#760788 Review #760788 is a subjective opinion of poster.
Location
Cobham, England
Cons
  • Will never order from them again
Reason of review
not clear on website that goods are shipped from USA so customs duty has to be paid when ordering from outside USA
Loss
$29
Preferred solution
Full refund

Syntol Amd Review

I am extremely disappointed with this company. I spent so much money to order a product for my sickness and the way they get them delivered to me is all heated up under the hot sun, rendering them useless for my health, like the probiotics! And it hapoened a few times!
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ID
#758356 Review #758356 is a subjective opinion of poster.
Location
Singapore, Singapore
Reason of review
Order processing issue

Iherb Shipping Service Review

2.3
Details
No quality checks prior to shipping parcels. Have had terrible experiences where some of the items I ordered are missing in the parcel. Even if you contact Customer Service, they wont assist reshipping the missing piece, they'll simply do a refund. Total waste of time. They do not even have any venues where complaints can be logged. Poor customer service!
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ID
#755285 Review #755285 is a subjective opinion of poster.
Location
Caloocan, Caloocan
Service
Iherb Shipping Service
Reason of review
Order processing issue

Iherb Online Order Review from Sydney, New South Wales

Iherb Online Order Review from Sydney, New South Wales
Missing items for a month.( by mistake Iherb's courier).Contacted many times but no follow ups.... Totally screwed x-mas! Take years of refund!(staff said will refund once items has returned to USA) *** joke to clients.
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ID
#748955 Review #748955 is a subjective opinion of poster.
Location
Sydney, New South Wales
Reason of review
Problem with delivery
1.0
Details
DO NOT BUY FROM IHERB. I bought something, paid a huge shipping cost and when the product arrived, there was a customs duty that was more than the cost of product itself. I refused the product, sent it back for refund. Earlier, they said they will deduct 20% of cost...
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ID
#748519 Review #748519 is a subjective opinion of poster.
Location
Gurgaon, Haryana
Cons
  • Said one thing did another
  • 0 refund for my 40 dollar purchase
  • Not mentioning the exact customs duty
Reason of review
Pricing issue
Loss
$40
Preferred solution
Full refund
1.0
Details
I am so disappointed in iHerb service. I am a repeat customer but they failed to even get my order out of the door because they could not complete the transaction with my bank in the UK. They tried some 'small charge' verification method that I was actually a real...
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1 comment
Anonymous
#1104772

Wow, I have somewhat the same experience. I agree, they need to change their payment gateway before getting into international market. What a mess!

ID
#746658 Review #746658 is a subjective opinion of poster.
Location
Kent, England
Cons
  • Total frustration
Reason of review
Order processing issue
Loss
$142

Iherb Refund Policy Review

1.7
Details
I never recieved a refund for products sent back. Complaints about this didnt help! I would like my money back. A full refund. I'm beginning to think fraude.
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ID
#728103 Review #728103 is a subjective opinion of poster.
Location
Amersfoort, Utrecht
Reason of review
Problems with payment

Iherb Online Order Review

2.3
Details
As others said these are fraudeters.first they charge for postage.after few days dhl send you text demand same value of your profuct as a customs tax and vat.if you dont recieve the order they just distroy and no refund.no warning on time of perchase
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ID
#726889 Review #726889 is a subjective opinion of poster.
Location
Glasgow, Glasgow City
Reason of review
Order processing issue
Iherb.com is a fraud website. They cheat people by not informing about the custom duty charges as a marketing strategy. You will come to know about additional charges only when you have already paid for the product. First they ask me to pay 1500 bucks for a product...
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4 comments
Anonymous
#1346524

Biggest online cheating site iherb.They have stolen my money through extra charges saying shipment,custom duty

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ID
#724361 Review #724361 is a subjective opinion of poster.
Location
New Delhi, Delhi
Cons
  • Website
Reason of review
Pricing issue

Deceitful shipping options

4.0
Details
I ordered Dragon Herbs, Spring Dragon Longevity Tea for $8.55 (ordered from iHerb.com on 10/21/2015, order #3525****). I selected the 2-day shipping option on their website during checkout for an additional $6.00. Its been 4 days now and the product hasn't arrived yet. I checked with FedEx and they said the 2-day service that iHerb uses is SmartPost instead of FedEx 2-Day. FedEx SmartPost service can't guarantee 2-day delivery. So bottom line if you pay for 2-day shipping from iHerb, you probably will NOT see your order within 2 days. Shame on iHerb for deceiving the customer in paying extra for something that they don't get.
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ID
#721021 Review #721021 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$6

Dragon Herbs Pearl Shen Review

1.0
Details
Worst place ever!!, I have been waiting so long for my package its ridiculous. Customer service is useless so pissed off I wouldn't recommend this place to my worst enemy.
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ID
#716634 Review #716634 is a subjective opinion of poster.
Location
Edmonton, Alberta
Reason of review
Problem with delivery
1.0
Details
This is my worst experience. 8 days after completing the transactions for a protein powder. I get a call asking me pay another 2000 bucks as custom fees. Are you guys nuts?? No response to my emails as well. No refund. This company is fake and making money by cheating...
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3 comments
Wynona
#1176900

I totally agree.

I had to pay about 100% of the order extra and that not too not in customs.

It was DHL custom handling fees + DHL custom Val*** fees + taxes.

If it's customs only then I would be okayish with that.

But something wrong is going on here with iherb and DHL.

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ID
#712157 Review #712157 is a subjective opinion of poster.
Location
New Delhi, Delhi
Cons
  • Never got product i did want
Reason of review
Problem with delivery
Loss
$36
Preferred solution
Deliver product or service ordered
and although the website says full satisfaction or your money back, they do not give you your money back. Purchased a lot of oils and one was near expiration date. CSR said to keep it and they would give me a credit. That credit was applied to my account and good if...
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ID
#711898 Review #711898 is a subjective opinion of poster.
Location
Los Angeles, California
Reason of review
near expired product, no refund
Loss
$7