iHerb Reviews

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1. Loyalty Credit used to be 10% but now it was shrink to half at only 5% with short expiry period indirectly forcing customers to order repeatedly in order to benefit from this credit! 2. Rewards Credit seems to be totally not credited at all nowadays! Scam! Or, they...
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#1378829

My rewards came to a screeching halt as well! I mean, I get loyalty credit points, but I was earning every day from posting code on Honey, and haven't seen a dime added to my program in MONTHS.

ID
#1059703 Review #1059703 is a subjective opinion of poster.
Service
Iherb Rewards Program
Reason of review
Poor customer service

Misleading advertising '

Took months to arrive and with added duties ( not previously mentioned) ended up paying higher than competitors!! Not all is as seems watch out!!!
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ID
#1058039 Review #1058039 is a subjective opinion of poster.
Service
Iherb Shipping Service
Reason of review
Pricing issue

Do not buy from them

I wished I have seen how many negative reviews they have all over internet before placing my order. After placing the order I have received a notification of around 12 pounds dues for import changes. I complained and received this asnwer: ------------- Thank you for contacting iHerb support. We understand that this situation is frustrating. We apologize for the inconvenience. We apologize that you were unaware of the extra duties and taxes charged by your country's customs and duties offices. We do have the following information posted on our website. You may have to pay import taxes and/or customs duties. You may also be required to pay a brokerage (handling) fee for the shipment. These charges are separate from your shipping charge and you will be billed directly for them. We apologize, but iHerb cannot control these additional costs since they are brought by the government and not by us iHerb or the shipping company you chose to use. Please understand that if you choose to deny the package, the shipping company will send it back to iHerb's facility where you will be refunded the amount you paid for the products, minus all applied discounts and shipping charges. We will send you an email to let you know we have refunded you and how much the refund will be. Please let us know if you need any additional assistance. We look forward to serving your needs in the future. Have a splendid day. We definitely value your business. ------------------------ Since the previous email was suggesting that denying the package was the only way to receive a refund, I did not pay the import changed and waited for a couple of weeks to get a refund. And this is the reply when I asked for an update: ------------------- We apologize for any inconvenience this may cause. We do our best to provide all the information regarding International shipping during checkout to avoid any confusion. We cannot control the additional costs brought by the government. Please take note that the order 40121**** has no record of being returned to the iHerb facility. If the return cost is more than the order total, the package will be abandoned and there will be no refund available. It is best that you coordinate with your local post office, Yodel, regarding this matter so that you may receive your order accordingly. We are hoping for your kind consideration and understanding. For other questions, feel free to contact us again via live chat or email. We will be glad to help you. ---------------------- What a total joke!!!! They firstly suggest you to deny the package and then refusing to refund playing on them getting the parcel back. Absolutely to avoid!!!
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ID
#1053213 Review #1053213 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Full refund
New Reviewer
Update by user May 28, 2017

I contacted iHerb regarding this duty cost and they were kind enough to offer to refund me half the duty cost as a one time gesture since they value their customers. They informed me that there is always a duty cost when products are shipped overseas , however they...

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ID
#1051894 Review #1051894 is a subjective opinion of poster.
Service
Dhl Delivery Service
Cons
  • Misleading customers without clear information
Reason of review
Pricing issue
Loss
$42
Preferred solution
Full refund
I participate Rewards Program from Iherb and they took my money and did not make the depposit. Besides that I' ve sent many e-mails to them without an answer.
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1 comment
#1338419

I am also waiting, and there have been no deposit yet, and I am getting no answers to my emails. They used to respond, but now that it comes to paying, they stopped.

They keep saying they will reply shortly, and yet, I never get any reply for weeks.

It seems like it may be a scam.. perhaps they used to pay, but I read there is new management and a lot of unhappy customers as well.

ID
#1048979 Review #1048979 is a subjective opinion of poster.
Service
Iherb Rewards Program
Reason of review
Problems with payment

Never got product

I would not use iherb if you are out of the US. I ordered to Thailand based on a friends recommendation and never received the product. Customer service has been giving me the run around and will not return my money. I do not recommend this company.
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ID
#1048734 Review #1048734 is a subjective opinion of poster.
Service
Iherb Shipping Service
Reason of review
Problem with delivery
I compared prices on the vitamin brands I order and decided to go with iherb. The cost of shipping was included on my bill. DHL sends me an email the very next day that they are trying to deliver, ** the next day, that they are collecting an additional 27.00 for VAT....
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1 comment
#1327990

Happened the same to me! :(

ID
#1043642 Review #1043642 is a subjective opinion of poster.
Service
Iherb Shipping Service
Reason of review
Pricing issue

Isopure Review

I ordered Isopure 3lbs from iherb. Payment was done of 3400 including Shipping. Now they rejected my order and i didnt get my money back. Bc
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ID
#1039018 Review #1039018 is a subjective opinion of poster.
Reason of review
Problem with delivery
New Reviewer
Let me summarize my experience : Not only some of the Best prices and selection, but quality (Expiration dates listed, and the freshest I could find. Temperature controlled storage). Free shipping on orders over $40 in the US. International shipping rates very low....
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ID
#1036173 Review #1036173 is a subjective opinion of poster.
Reason of review
Good customer service
New Reviewer

Iherb - Dhl Delivery Service Review

Do not buy any product from I Herbs they seduce you will low cost then when u select DHL courier option available on their site you end up paying 3times the actual cost of the product . I took solar vitamin E from them closing 894 rupees then 550 as courier charges now DHL is asking me to pay 1400 to recieve my shipment. I am left with no option here and feel like badly cheated by both iherb and DHL.
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ID
#1029965 Review #1029965 is a subjective opinion of poster.
Service
Dhl Delivery Service
Reason of review
Pricing issue

2017 $10 Off Your Order + Free Shipping! Coupon IFA843

$10 Off Your Order + Free Shipping! User Coupon code IFA843 http://www.iherb.com/specials?rcode=IFA843 Herb is definitely the best store, out of many that I buy from. Their prices and shipping rates are the most affordable among natural food stores. Domestic orders over $20 ship free regardless of weight. They carry dozens of trial products and additionally almost always send free surprise samples. Orders usually ship within a couple of days and so far all of my packages have arrived in perfect condition. By the way, you can save $5 on your first order if you copy/paste coupon code IFA843 during checkout. iHerb has been named #1 online supplement store by ConsumerLab seven years in a row: from 2008 to 2014. Overall I highly recommend iHerb to everyone!
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ID
#1026781 Review #1026781 is a subjective opinion of poster.
Service
Iherb Shipping Service
Reason of review
Good customer service

Iherb - Shipping Service Review

iHerb refused to either replace a lost package or refund the money. The customer service re kept trying to pass the blame onto UPS and then to the Post Office and finally to me, suggesting that I did not provide the correct address. I have been a customer for some time and order from iHerb regularly, and my address has not changed. So this is not on any mail service or me, the customer. The error and the responsibility to correct it is on iHerb. They failed to do that. I will NOT patronize this company again.
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ID
#1025227 Review #1025227 is a subjective opinion of poster.
Service
Iherb Shipping Service
Reason of review
Return, Exchange or Cancellation Policy

Online Robbers: unethical , cunning cons

Beware all!! iHerb are online theives. They have the cheapest products, which will entice you to buy them, least expecting you will eventually end up paying more than double of what you would pay on a site like Amazon. iHerb, completely washes its hands off any responsibility, once you have made the first payment. then its between you and the courier company where you pay massively again, followed by another round of payment that you make to customs, value of which becomes more than that of your product. DHL charges first for delivering the product and then again "handling charges" at customs. plus you pay for custom clearance....seriously iHerb is a real cheat site..dont buy anything from them. They are there to *** you. There's complete lack of transparency. to add to that you have to constantly co-ordinate with the courier service, making multiple calls, uploading KYC documents etc. If you are a customer from India, dont even think of buying from this site. There's no Indian helpline, so there's no way you can speak to anyone from iHerb. this is a classic example of online cheating.
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1 comment
#1311823

So true , I landed in same situation this is online cheating. Stay away . I wish I have gone through reviews online before ending in their trap

ID
#1019506 Review #1019506 is a subjective opinion of poster.
Service
Dhl Delivery Service
Reason of review
Pricing issue

Terrible service! DO NOT USE

I ordered from the website 8 weeks ago, still no delivery. My shipment was tracked and received in another country 6 weeks ago, as per the shippers website and they are still refusing to resend or refund my money! Customer service always uses the same response saying "we are consumers as well and understand your frustration" or "the package is still on the way, dont worry" but nothing ever happens! they come across as a complete front/ scam i would recommend using anther website to buy your goods as this company doesnt care. i have bought beofre with them, but after this time never again stay away
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ID
#1015682 Review #1015682 is a subjective opinion of poster.
Service
Iherb Shipping Service
Reason of review
Order processing issue

Iherb Online Order Review

Iherb contracted dhl to be their main carrier. In the process of doing this, the quality of their services have gone down. To compensate for the loss of customers, they have raised the prices for most of their products.
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ID
#1008661 Review #1008661 is a subjective opinion of poster.
Reason of review
Pricing issue