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Very glad to have this company around

4.0
Details
Sold me excellent products that are beneficial to my natural haircare regiment... Especially love the old fashioned bar shampoo. The Ginger powder is great too! Told all my friends on Facebook about iherb.com. free shipping with just a $20 purchase
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ID
#604511 Review #604511 is a subjective opinion of poster.
Location
Edison, New Jersey
Pros
  • Good selection
  • Quick delivery
  • Quick response
Reason of review
On time delivery
1.0
Details
Iherb used to be great. Now shipping to South Korea is super slow and unreliable. Customer service is horrible now too. They won't respond to these problems. What happened to this once great company? English speakers built this website in South Korea (we were the ones...
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1 comment
Anonymous
#1252932

Actually, most buyers from South Korea are Korean and not native English speakers. IHerb is one of the most popular American sites Koreans visit when buying from the U.S.

ID
#604296 Review #604296 is a subjective opinion of poster.
Location
Seoul, Seoul
Service
Iherb Shipping Service
Cons
  • No help
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Full refund
iherb has shipped a wrong item, cheaper than what i have bought and totally different... i have asked to refund the money to my current account, because meanwhile my credit card had expired, as the order took 8 weeks to arrive to portugal. they said they cant refund me...
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1 comment
Anonymous
#956155

File with the BBB. Took me 10 mins and is pretty easy. Otherwise they will continue to rip their customers off.

ID
#603417 Review #603417 is a subjective opinion of poster.
Location
Olh, Faro
Reason of review
Problems with payment
1.0
Details
This is how the scam works: You are charged for the order + shipping. The order is never shipped, and there is no shipping proof (custom reject, wrong address, or fail delivery), then they just don t do any refund... Inventing their own rule that if it does not reach...
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13 comments
Anonymous
#1650555

This place is a scam, I ordered products on 2-20 with a credit card and now their telling me that I don't have a order, I'm reporting them to the BBB and also calling the local news station in their city. The soap I ordered was for my 93 yr. old Dad, What a shame that they rip everyone off

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ID
#594037 Review #594037 is a subjective opinion of poster.
Location
Berlin, Berlin
Reason of review
FRAUDULENT COMPANY
Loss
$95
Preferred solution
Full refund

Great experience with iHerb!

5.0
Details
I have been ordering from iHerb for several years. I have had nothing but great experiences ordering from this company. I live in the United States, not overseas. My orders typically arrive within 3 or 4 business days after placing the order. This can vary, but that is the general timeframe. I have ordered vitamins, herbal supplements, toothpaste, and a variety of other items. iHerb offers some free samples (one per order) and trial sizes of some items at low prices. At times, if I do not choose a free sample, iHerb will choose one for me and ship it with my order. This is a nice extra touch. The product reviews on their site are helpful, too. They have free shipping on orders over $40. I find it a very convenient way to shop for vitamins and supplements without having to go to a brick-and-mortar store. Plus, the selection is great. Also, there are real people to talk to by telephone if you have a question or a problem. I highly recommend them.
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ID
#583991 Review #583991 is a subjective opinion of poster.
Location
Tampa, Florida
Pros
  • Low prices
  • Customer service
  • Quick delivery
Reason of review
Good customer service
2.3
Details
IHERB use DHL to deliver to Manila where I was charged 150% on my item on so called government charges. No action taken by IHERB or DHL. It is all out of their hands. Well how about simply stop delivering to a system that will fill their pockets from IHERB customers....
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ID
#570470 Review #570470 is a subjective opinion of poster.
Location
Taguig, Manila
Pros
  • Quick response
Cons
  • No help
Reason of review
Problems with payment
Loss
$32
Preferred solution
Let the company propose a solution

Iherb is a scam! Please do not order from them.

1.0
Details
Horrible website and Curt customer service. Ordering from these *** artists is just a waste of time and your money. You never get what you ordered. FRAUD ALERT! Be very aware iherb advertises fake codes, coupons, promo codes and great discounts online. iherb is a sham operation and takes advantage of people who do not research their unethical business practices. I have faith they will eventually shut down. My order never came and they never reimbursed my credit card. I contacted their customer service over and over again and to no avail the problem was never resolved. Run and stay far away from this company because they just take your money.
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1 comment
Anonymous
#1170986

Thank you for leaving this review. If only I had done a little more research into the Iherb company.

Now I am out of $240.47 after placing my order 6 months ago.

Iherb never refunded my credit card or sent the products. Iherb is a complete scam!

ID
#565516 Review #565516 is a subjective opinion of poster.
Cons
  • Fraud alert
Reason of review
Poor customer service
Loss
$200
1.0
Details
I ordered from IHerb.co from Canada and paid $CAD 8.02 for shipping and handling using DHL International. When the DHL delivery guy came he wanted me to charge $CAD 19.76 for processing fee, COD Fee and Duties. IHerb.com never mentioned this type of charge when...
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2 comments
Anonymous
#1282941

There no longer is "International Airmail" for iHerb Canadian customers. I got slammed at the post office because I had chosen "Global Mail" thinking it was the same thing.

After researching, I found that Global Mail and Global Mail Plus are ALL under DHL (kind of sneaky!). At the border they place a sticker on your DHL parcel with the added Duties/Taxes (Mine was$15!

- parcel was under 4lbs and over $20) I will not be buying from iHerb again. Unfortunate because their prices were good.

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ID
#530454 Review #530454 is a subjective opinion of poster.
Location
Airdrie, Alberta
Reason of review
Problems with payment
Loss
$20

Never received my order

I ordered two items from iherb and had them shipped to Point Roberts, WA, just across the border from Vancouver, where I live. I went down to pick them from TSB Shipping twice, but they never arrived. I thought it strange when he wouldn't send it to my Post Office Box in Point Roberts. He said it wouldn't fit in the box. I tried to tell him that it didn't need to fit in the small PO box, as it is held in the in the back storage at the Post Office. He couldn't understand this. I had placed the items on my Amex card, and they have now put a hold on my payment until they find out what happened. I don't need this product anymore, as I have bought from another supplier and it arrived within a week
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ID
#516542 Review #516542 is a subjective opinion of poster.
Location
Point Roberts, Washington
Loss
$44

No Order / No Refund

iHerb.com are stealers. Never Sent Me products ordered and furthermore don't want reimburse me. Don't ever order with them. They gave a number of Fedex with is not a standard number. Products never arrived. They don't care my mails and they said they won't refund me. That's totally unbelievable and i can't believe such a company may act like this. Don't order with iherb unless you want lose your money. Some customers may receive but most of them don't, you can find reviews everywhere about that on the net & we are in europe & are more stolen i guess that some US Customers. Thanks for your feedbacks!
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ID
#509338 Review #509338 is a subjective opinion of poster.
Location
Nice, Provence-Alpes-Cote D'azur
Loss
$95

Extra taxes

I Paid $63 for three bottles of supplements and delivered to canada. the site did not direct me to Canadian site or warned me that there will be taxes. If there is a Canadian delivery address the site should direct the purchase to iherb Canadian site so I could avoid taxes. When I got the package, there was $24 taxes which was unexpected. Whe send email to cs, it took 2 days to reply and the answer was between terms they mentioned that customer may have to pay taxes. Very unhelpful and poor customer experience. I would never buy from it again.
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ID
#500191 Review #500191 is a subjective opinion of poster.
Loss
$24

DID NOT GET A REFUND

I've been a good, loyal customer for years, ordering every month. Last month I sent a gift to a friend overseas. The order was refused because of the huge fee that DHL wanted to clear the package. When I asked to get a refund which still was only half of what I originally paid I was told "NO" - the cost of shipping back was too much and it was abandoned and therefore "NO REFUND". So, my friend is out of a gift. I'm out of $60.00 and someone else is enjoying the goods for free! This is disgusting! But what's more irritating is that when I contacted iHerb and asked to be compensated. I am after all ordering all the time - I got a "canned" message reply stating - "not possible". I suggest that everyone should stop buying from them. There are plenty of other companies that offer much better customer service and have good prices too!
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ID
#500163 Review #500163 is a subjective opinion of poster.
Loss
$60

Rip Off

iHerb is a rip off artist - a recent first order for Mrs Meyers bar soap - unknown to me the size had been reduced from 8oz to 5.3oz - SRP (suggested retail price) of the 5.3oz bar verified by Mrs Meyers correspondence is $3.99. IT'S NOW 5.3 oz rather than the previous 8oz size but iHerb charges the same $4.99 price - $1.00 more per bar than SRP. You can go down to Target and get the same 5.3oz bar for the actual SRP of $3.99. Total rip off artists. FYI- the soap is great, but I will never shop iHerb again
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1 comment
Anonymous
#933000

I checked the size of this product on Mrs Meyers website at www.mrsmeyers.com, and the size on the bars is listed as 5.3 ounces. If you order the soap from the Mrs.

Meyers website, it costs $3.99 and and an additional $9.99 to ship one bar for a total of $13.98. If you order on iHerb, you get free shipping if you purchase $40 or more. MrsMeyers offers free shipping at $50 or more.

I checked the iHerb website and the soap is clearly marked as 5.3-ounce bars. The current price listed on iHerb is $4.16, not $4.99.

Perhaps this cost changed since you purchased it.

After I added it to my shopping cart, a discount for the item of 0.42 cents appeared, and the price of the soap was only $3.74.

ID
#467185 Review #467185 is a subjective opinion of poster.
Location
Denver, Colorado
Loss
$9

Not Legit Business

This is how the scam works. You are charged for the order + shipping. The order is never shipped, and there is no shipping proof (custom reject, wrong address, or fail delivery) They refund you for the order cost minus 20% minus shipping. Read the fine print! Please Note: If your order is returned to us due to a banned/restricted products policy, a wrong address, refusal to pay customs fees, refusal to accept the order or because no one was there to accept delivery of your order, we will refund your credit card as follows: You will be refunded the total amount of the order, minus the shipping charge, and 20% of the value of the order, (as a re-stocking fee). We will also subtract any other outside charges iHerb.com has incurred during shipping, such as warehousing fees, return postage fees, etc.
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ID
#457920 Review #457920 is a subjective opinion of poster.
Loss
$60

Lousy Customer Service

I made a purchase from this company and they shipped me a different product. Their "customer service" department said the mistake was mine and the products had to be returned to them for a refund. My shipping cost was $28. They made no effort to help in any way (like letting me ship back using their lower UPS pricing) and they did not bother to respond to my email asking for an explanation. My refund has so far not happened and now I have to chase down that issue. AVOID THIS COMPANY. There are plenty of good online suppliers in this category so why buy from people like this?
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1 comment
Sylvester
#715730

It took two additional calls to this company to get my refund. I was put on a lengthy hold (20 to 30 minutes each time) to get to a person.

This is way too many problems for me to ever use this company again. I suggest you avoid them.

ID
#438596 Review #438596 is a subjective opinion of poster.
Loss
$28