iHerb Reviews

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The price is higher than the shopping cart

I bought RE-KAGED MUSCLE supplement from iHerb for £31 + delivery fees of £6.5 making total of £37.5. after three days, I received a notification from DHL that I have to pay additional £15 for custom clearance. A 40% increase of the total price!! Their trick is to include the delivery charges in the total bill so you won’t expect the trap afterwards. Now, if I refuse delivery I have to pay shipping and return cost. Poor quality of service by providing misleading information that will cost customers extra charges. I am still lucky that I didn’t proceed with the other orders I needed from this website. To me, iHerb is not recommended if your delivery address is outside the US.
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ID
#1005383 Review #1005383 is a subjective opinion of poster.
Service
Dhl Delivery Service
Cons
  • Price is higher than the shopping cart
Reason of review
Pricing issue
Preferred solution
Not recommended if you are outside the US
New Reviewer
Ordered several products from Iherb but will NEVER go there again. If you dont mind sub-par quality and NO Customer service, be my guest. But for those of us that value our time and money, stay away from these people as they will change products and ship you something...
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ID
#1000989 Review #1000989 is a subjective opinion of poster.
Service
Iherb Customer Care
Reason of review
Problem with delivery
Loss
$280
Preferred solution
BOYCOTT--MAKE THE SCAMMERS FAIL

Iherb Refund Policy Review

Send my product back and they sent me an email on exactly how to do it and never received my refund.
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ID
#1000857 Review #1000857 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy

Short Review on January 29, 2017

Beware. I had an experience with iherb and it was terrible.some low prices might tempt u but better not to buy anything from it.
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ID
#999587 Review #999587 is a subjective opinion of poster.

Recent changes resulting in TERRIBLE customer support

I have shopped with iHerb for a decade. I have been thrilled with them and their excellent customer service. But they have recently made changes and are now TERRIBLE. My recent order listed as "shipped" but was never given to the shipper. They no longer have a phone number to contact customer support. So I emailed support and got no response. I filled out a "contact form" but it doesn't submit. I had to resort to "chat" and after several chats there was still no change - shipment just sitting there. So I asked to cancel the order. They cancelled it but sent an email that I had not been charged so they were not issuing a refund. However, I checked w/my CC company and I had been charged. Again, back to "chat". The person had broken english (writing, anyway), did not understand simple concepts, did not address my questions. After a total of an hour or two doing chats, I finally had a refund but they did not refund my "loyalty credit". I've sent another email about that, but do not expect a reply. But I don't care. I will not use iHerb anymore and highly recommend you stay away. This was/is an AWFUL experience and a huge waste of time.
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1 comment
#1271335

I just had a similar experience with them. What shocked me the most was the chat rep's tone -- he was very rude.

ID
#990622 Review #990622 is a subjective opinion of poster.
Service
Iherb Shipping Service
Reason of review
Order processing issue
New Reviewer
Update by user Jan 12, 2017

I have emailed them about this. I contacted iHerb previously about the loyalty credit, but the shipping charge is adding insult to injury. I will update further after hearing from iHerb.

Original review posted by user Jan 12, 2017
Not only did the loyalty credit decrease from 10% to 5%, the free shipping for...
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2 comments
#1293524

I too am totally annoyed with Iherb - my latest order was double the shipping cost and only a 5% discount instead of 10%. May as well be ordering these products from ebay or Vitacost. I added extras to the cart thinking they may have put up the minimum order amount for cheap shipping (to New Zealand) - but no the shipping costs just went up and up and up!

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ID
#989894 Review #989894 is a subjective opinion of poster.
Service
Iherb Shipping Service
Reason of review
Pricing issue
iHerb - Avoid Avoid Avoid! Kiss your money goodbye!
I purchased diaper baby balm for my son worth about USD99, and the delivery took 6 weeks to Malaysia! After a month of non receival of item. I wrote to iHerb and they blamed the lateness to Malaysian customs. Honestly I have made more than 100 purchases from the USA....
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ID
#986324 Review #986324 is a subjective opinion of poster.
Service
Iherb Shipping Service
Reason of review
Problem with delivery
Loss
$99
New Reviewer

Avoid them!

I-herb don't make clear they are an overseas website and you will be charged extra tax and customs when the package arrives - instead of putting this info clearly with the price, it is hidden in the small print of delivery options. I was asked for £20 customs and VAT for a £40 order - when I complained to IHerb, they didn't deal with it properly, but did promise a partial refund - when this didn't arrive and I complained, I got an incomprehensible and irrelevant reply - these guys are dishonest - don't use them! I-herb don't make clear they are an overseas website and you will be charged extra tax and customs when the package arrives - instead of putting this info clearly with the price, it is hidden in the small print of delivery options. I was asked for £20 customs and VAT for a £40 order - when I complained to IHerb, they didn't deal with it properly, but did promise a partial refund - when this didn't arrive and I complained, I got an incomprehensible and irrelevant reply - these guys are dishonest - don't use them!
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ID
#984213 Review #984213 is a subjective opinion of poster.
Location
Irvine, California
Reason of review
Pricing issue

Stay away from Iherb

first time they I got charged upon receiving the products and I was told by them it's customs fees, second time same thing happened i was told by them that's out of their control while it shows clearly on the post office system that they didn't pay shipping fees. got a half refund twice just after saying if you don't refund me i'll leave a negative feedback on all review websites their low prices are just a bait to lower customers first time they I got charged upon receiving the products and I was told by them it's customs fees, second time same thing happened i was told by them that's out of their control while it shows clearly on the post office system that they didn't pay shipping fees. got a half refund twice just after saying if you don't refund me i'll leave a negative feedback on all review websites their low prices are just a bait to lower customers
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ID
#984118 Review #984118 is a subjective opinion of poster.
Location
Irvine, California
Reason of review
Problem with delivery
Loss
$12
Beware of this shop. I placed an order with them several months ago for a small amount and all was fine however, I was notified this morning that someone from iHerb had attempted to charge my personal Visa account in excess of $190, when I had made no transaction...
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ID
#979606 Review #979606 is a subjective opinion of poster.
Reason of review
Problems with payment

Iherb took my money

I purchased twice before and received my order on time. Then I placed a new order again. I submitted an order to iHerb for Biotta beet juice. The product was damaged twice during the transportation so I never received it. It happened twice to me. I canceled the order and asked for a refund. I never received my money back. They were telling me that they could not process my refund. iHerb provided me a tracking number which is useless since my credit card company cannot process this tracking number. The company was telling me that they had difficulties to process my refund so this is why I never received it. What a strange explanation. So what i am supposed to do. My credit company is telling me that anyone can credit my account. I DO NOT recommend to purchase from this company.............................................................................
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ID
#977978 Review #977978 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
Loss
$43
Preferred solution
Full refund

White collar crime

I moved here one year ago. Since shortly then iherb (IH) has successfully shipped to and billed me at the new address. Weeks ago I ordered $200 products from IH. Unbeknownst to me IH shipped my package to the old address. How? Why? All year I had received orders at the new address from IH w/o incident. The old address is now uninhabited; by chance, an old neighbor saw the package, found my contct information and wrote to me. Otherwise I would never have found out what happened! I asked the company to refund my money and just reship the order to the correct address given that (a) I have no control over a box located 500 miles away and (b) I had no reason to suspect my shipping address had suddenly been replaced. I was srunned when IH refused and said a refund would be made if and only when IH received the package IH had misdelivered! Essentially, IH is saying: We are authorized to change your personal information w/o informing you. If we change your address and send your package to there it is your fault b/c you didn't double-check your personal information. IH's conduct, accompanied by its claim that it exempt from acccountability, means I will never shop there again. ALL CUSTOMERS HAVE A RIGHT TO KNOW THAT ORDERING FROM IHERB CARRIES THE RISK THAT IHERB WILL (A) ALTER YOUR ADDRESS W/O YOUR KNOWLEDGE AND SEND YOUR ORDER THERE, AND (B) REFUSE TO REFUND YOUR PAYMENT DESPITE YOUR NEVER HAVING RECEIVED THE PACKAGE.
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ID
#976476 Review #976476 is a subjective opinion of poster.
Service
Iherb Shipping Service
Reason of review
Order processing issue
IHerb charged me more than what was shown in the cart
They don't comply with PCI requirements ! I had to report my credit card company which took severe actions against them. They save on their system your credit card number, validation date and credit card code which is against law, this way they chrarge you whenever...
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ID
#976052 Review #976052 is a subjective opinion of poster.
Service
Iherb Customer Care
Reason of review
Poor customer service
Loss
$15
Preferred solution
Full refund

I HAVE STOPPED BUYING FROM IHERB

It was going great. I was ordering lots of stuff from there. I have been ordering stuff there for about 5 years. But then I began getting more and more duty charges. I live in Canada. Their rules for duty charges are not clear. But the final straw was my last shipment. It was a charge from the shipping company. (DHL I think). I already paid for shipping so how could I could another charge for $11? In the past, Amazon didn't ship vitamins very much. Now they do. I will tell everyone I know to stick with Amazon. NEVER AGAIN. NO MORE IHERB. I WILL STICK WITH AMAZON OR BUY FROM LOCAL STORES. (trying to get 100 words in)
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ID
#970699 Review #970699 is a subjective opinion of poster.
Service
Dhl Delivery Service
Reason of review
Duty charges
Loss
$11
Preferred solution
Price reduction
New Reviewer

Iherb - Review in Drug Stores and Drugs category

Iherb - Review in Drug Stores and Drugs category
Iherb.com very beautiful store. I love him.Products were true to descriptions and pictures. Shipping was quick, taking a total of 4 business days to receive without extra shipping costs (for a speedy delivery). Had absolutely no problems and love the products I received.New deals 10% discount + 10% credit for first-time Singapore customers who purchase through this promo THF069. Free shipping over S$57.* Bonus offers below.We recently completed our first order with iherb based on a recommendation from a friend. We found the website to be very user friendly and the prices are significantly less than our local health food store. Our items arrived quickly. With the additional benefit of free shipping we'll be making our purchases from iherb from now on.
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ID
#967935 Review #967935 is a subjective opinion of poster.
Service
Iherb 10-Percent Off Deal
Reason of review
Good customer service