iHerb Reviews

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Iherb Shipping Service Review

Attention to shoppers outside USA! Iherb uses shipping companies without checking their requirements and promptness. I'v made order on 12th of November and still not delivered. Don't waste time money and nerves!
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ID
#967528 Review #967528 is a subjective opinion of poster.
Service
Iherb Shipping Service
Reason of review
Problem with delivery

Customs fee to UK

Like other people, I fell into the same trap thinking that ordering from a website with the address "uk.iherb.com" and prices all in UK £, I was under the impression I was ordering from the UK itself. I was concerned that the next day I received a customs notice to pay an amount which totalled 50% of the actual order. I complained to iHerb.com via their online chat facility and they forwarded me to the section within the basket that states customs duties may be incurred, so they do have the information displayed at checkout, but I do not think it was clear enough as the user is expected to scroll to the bottom of the order page to see this information and it is smallprint.. however, the information is there. However, the operator offered to pay half the duty fee as a gesture of goodwill which they honoured, so I wouldnt say they are a scam website, only the user must be sure to examine what they are purchasing. Incidentally, orders to the UK under £15 are not subject to import duty.
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ID
#966726 Review #966726 is a subjective opinion of poster.
Product
Iherb Website
Reason of review
Problems with payment
BEWARE when ordering from this site. It is a super user friendly site (AND THIS IS THE POINT) just choose your country flag and start shopping. The prices are automatically switched to your local currency but what they do not tell you, is that the products are...
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1 comment
#1280591

Hey yes same happened to us but in our case it is actually illegal to import beauty/health products into Malaysia without a licence - we did get our products but also a stern warning from customs (very embarresing) this company needs to be more upfront about where shipping comes from etc

ID
#960022 Review #960022 is a subjective opinion of poster.
Service
Iherb Shipping Service
Reason of review
Pricing issue
iHerb - OMG!!!!!!
iHerb - OMG!!!!!!
iHerb - OMG!!!!!!
iHerb - OMG!!!!!!
They sent me my package late, and I waited I thought that is fine it is the holidays. Package arrived with oils leaked all over (essential oil) of other stuff that I have got! Also, the supplement that I have ordered did not have a lid on it! Are you kidding me?I will...
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ID
#959669 Review #959669 is a subjective opinion of poster.
Product
Iherb Supplement
Reason of review
Damaged or defective
New Reviewer

Order not received

I didn´t receive my order, they didn´t refund my money on a order from June 2016. We are in December and they still didn´t refund my money. IHerb doesn´t take accountability for their orders, I don´t recommend this company to anyone. My order was stopped by customs in Spain, they sent the package back to Iherb but Iherb never refunded me. They choose their carrier, they should be responsibible for tracking and receiving the packages back and processing the refund, I don´t care whether they are saying the package was not received by them, either I receive the product or a refund, this is called robbery!
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ID
#958764 Review #958764 is a subjective opinion of poster.
Location
Irvine, California
Service
Iherb Shipping Service
Cons
  • Customer support
  • Shipping
  • Customer service
Reason of review
Poor customer service
Loss
$82
Preferred solution
Full refund

Money paid but never receive the order

I order a few skincare products from iHerb, stating clearly in the delivery address of Sydney 2000 but the tracking shipment showed that they delivered to Alexandria. When I emailed them the first time, they apologized and found that the shipment was returned back to the AMS facility in Alexandria w/o any reason. They say they will reroute the order. 1 month later, there's no trace of the shipment so I emailed again, this time they say the shipment has been delivered and give me the same link which stated the shipment was shipped to Alexandria. We went through the same conversation. It has been 2 months, I didn't bother to contact them again. Order was not received, no $ refunded. Gonna take my business somewhere else.
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1 comment
#1241849

sounds like they gave you a classic rusty trumbone and really stuck it you but at the same time u trusted a company called iherb so there ya go apple doesnt fall far from the tree

ID
#956401 Review #956401 is a subjective opinion of poster.
Service
Iherb Shipping Service
Reason of review
Problem with delivery
Loss
$36
Preferred solution
Full refund

Iherb Shipping Service Review

Received the wrong merchandise ways suipposed to receive Nature Made Hair Slin and nails 60 softgels order number 45252****-*
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ID
#956117 Review #956117 is a subjective opinion of poster.
Service
Iherb Shipping Service
Reason of review
Problem with delivery
Damaged goods from iherb due to poor packaging.
Damaged goods from iherb due to poor packaging.
I received 2 bottles of blakstrap molasses which had no protective packaging around them. Hence the bottles came with leaking molasses. I paid 3 times the amount of the product in shipping and duties and this is what they do. Extremely disappointing. I contacted the...
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2 comments
#1525154

Iherb does not value there employees, so unfortunately employees do not see that they should put in the effort to make the customer service good.

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Featured
ID
#954135 Review #954135 is a subjective opinion of poster.
Reason of review
Damaged or defective
Giving it a single star as i am forced to...I am based in India and ordered supplement worth Rs 2200 and on receiving the product I was asked by DHL to pay for customs which was Rs 2400 which was more than the product value. It was never mentioned on the website...
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ID
#949694 Review #949694 is a subjective opinion of poster.
Location
Hyderabad, Andhra Pradesh
Service
Iherb Shipping Service
Cons
  • 100 percent hidden chaarges
Reason of review
Not as described/ advertised
Loss
$40
Preferred solution
Let the company propose a solution

Iherb - Customer Care Review from Durrington, England

I ordered from this company and they omitted to inform me CLEARLY of their customs and tax charges on delivery. I've seen many reviews now with the same issue and it's not acceptable. If customers were aware of this up front they could make an informed choice as to whether they purchased from them or another company. Responses from their customer services were unhelpful. Won't use them again or recommend them to anyone either.
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ID
#928829 Review #928829 is a subjective opinion of poster.
Location
Durrington, England
Service
Iherb Customer Care
Reason of review
Pricing issue

Talked to me like a terrorist

I always got my vitamins for 3 months. This time I ordered 170.00 and the next day I found out that 138.85 was charged on my account which i did not charge. I called them up and asked them to cancel the order and they said I was hacked but only they had my info how would they know that? I have never been hacked on a private pc that only I know the password to. Any way they would not let me cancel the order even though I asked 3 times so I called them and insisted that they cancel all my orderd and the hung up on me. I They called me back on a different # and called me an american dog and that I ate *** and I was a dog that ate *** and they told me also 2 days later when I called them and wanted satisfaction to *** off an to go *** myself. I WILL NEVER AGAIN DO BUSINESS WITH IHERB THEIR OUTSOURCED EMPLOYEES, IF YOU COMPLAIN TO THEM WILL DO NOTHING FOR YOU. Right now I am trying to find the pres. or VP phone # but the # on the internet I called don't work. I am not mad but greatly disappointed in the outsourced employs they hired now I am out 138.85 and don't even know If I will get the 170.00 order I placed. Not out 138.85 got the money back form the bank. What they said to me was degrading. I did not record any of this but i wish i would have. I don't have the know how. I am deeply hurt being a 73 old man that just wants to be healthy. cC
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1 comment
#1248697

What they said to was horrible. When I read your review I felt so deeply sorry for you.

I hope that you get your money back and that the people who treated you wrong get found out or giving a punishment. Thank you for the usful review.

ID
#926204 Review #926204 is a subjective opinion of poster.
Location
Yucaipa, California
Service
Iherb Customer Care
Pros
  • Quality vitamins
Cons
  • Being talked to like an intimidation
Reason of review
Order processing issue
Be Cautious! If you ordered the correct product, all is well. But heaven help you if you have to return a product. There is no telephone contact. You can Chat to no benefit. They do not pay return shipping. Another words, this is NOT a user friendly site. It is...
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ID
#915970 Review #915970 is a subjective opinion of poster.
Location
Ventura, California
Reason of review
Return, Exchange or Cancellation Policy

Iherb Quercetin With Bromelain Supplement Review

I've ordered those meds as they were 4 times cheapper then same ones at the uk. Payment went well, delivered on time, no additional tax was paid. However, capsules covered with powder as they were made by hand.. And same powder inside the bottle. Will request a refund.
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ID
#910746 Review #910746 is a subjective opinion of poster.
Location
Chiswick, England
Product
Iherb Quercetin With Bromelain Supplement
Reason of review
Bad quality
New Reviewer

Rubbish company

Ordered a bottle of liquid vitamins. The order eventually arrived in the uk nearly 3 weeks ago, now being asked by Royal Mail to pay £11.27 to go and collect the package. Even though I have paid postage and package ! They have told me I didn't read their policy !!! Maybe they should make it clearer that even though you have paid p&p you will get charged again !. And if I refuse to pay the item will be returned to the US and I will be charged for that as well, so I will end up with no product and donating all I have paid to them !!!! Absolute thieves ! Word of advice don't buy from these people if they made it clear about extra charges abroad I would never have ordered from them.
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ID
#910739 Review #910739 is a subjective opinion of poster.
Location
Adderbury, England
Service
Iherb Shipping Service
Cons
  • Non transparency in shipping policy
Reason of review
Problem with delivery
Loss
$31
Preferred solution
Price reduction
New Reviewer

Combat Protein Shake Review

iherb a US based Co. have no offices and warehouses in th world. Buying products from iherb wil lead to double th cost due to custom duties.Dont get trapped in its economical prices.
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ID
#908483 Review #908483 is a subjective opinion of poster.
Location
Pune, Maharashtra
Reason of review
Pricing issue