Christian C Knv

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Never got my order

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I placed an order and I never received it. Then I tried to log in to check the status and it informed me that my account had been suspended due to suspicious activity. So I can't even check on my order.
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Pros:
  • Great products
Cons:
  • Horrible customer service

Preferred solution: Deliver product or service ordered

Susan P Ltz

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Verified Reviewer

Account issue

I cant log into account and I want to cancel all future orders. You make it very hard if not impossible to reach someone at your company to talk with snd get help
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Preferred solution: Cancel all future orders snd close account

Frank K Sjy

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Verified Reviewer

Find out more discounts

I have not been contacted by your company to get questions answered !!!@!!!+++++++++×××××××××++++++××+++×××××++++×××××
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Cons:
  • Bad communication

Preferred solution: Additional discount

Susan P Ltz

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Verified Reviewer

I can’t resolve my issue

I want to cancel all future orders and close account and I have been unable to do so. Live chat doesnt help
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Preferred solution: Close my cancel future orders and close account

User's recommendation: Don’t do business with iherb

Dashae Zua
map-marker Philadelphia, Pennsylvania

Order never recieved. Delivered to a wrong address.

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Went in circles for over an hour trying to find and reach customer service for iherb and their delivery service CDL after waiting 6 days from when they claim it was delivered. The photo they show where it was delivered is not my door and not of any of my immediate neighbors. Sent emails to both iherb and CDL and no response or immediate confirmation that they even recieved my email. I want the product I paid for or a full Refund. I included my phone number and my email. Mildred Rios at ladyrios1@***.com.
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User's recommendation: Your taking chances with getting poor service

Anonymous
map-marker Bangkok, Krung Thep Maha Nakhon

Complaint

Real Health: The Prostate Formula with Saw Palmetto

I bought and took this product and followed the stated dosage..3 tablets a day... over a matter of 5 or 6 weeks.

I developed what I eventually learned was B6 toxicity. It is debilitating.

Your product, each tablet has 50 mgs, which is almost 3000 times the RDA...following REAL HEATH's recommended 3 tablets a day, delivers 150mgs, almost 9000 the RDA...the RDA being 2mgs per day.

This condition left me dazed and energy sapped...a blood test 6 weeks after I stopped taking revealed I had 600 times the higher limit. I have had this condition for over 7 weeks.

There is no antidote...only time eventually clears from one's system, although permanent neurological damage is possible.

I have seen a very reputable Neurologist who has meticulously documented my condition. I have consulted with a top tort attorney and will proceed with a class-action suit against Real Health unless I promptly receive some adequate explanation/defense...and some indication that u will be taking this product off the market, and/or reformulated to exclude the very toxic levels of B6.

Rgds,

Keith Gilmour

gilmourk@***.com

Can anyone provide a good email address to Iherb?

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Anestis D

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Verified Reviewer

Fraudulent charges

During the last 6 months of 2022 iHerb.com posted over $4,200 of fraudulent charges to my checking account. I did not catch the charges until late December 2022 and complained to my bank.

They were only willing to cover the charges of approx. $135 for the months of Aug, Sept and Oct. of 2022 since these were within the 60-day window of when the charges were first made. iHerb did reverse one of the 42 charges, the very last one on Dec.

27, 2022, but none of the others. Total balance of the fraudulent charges is over $3800. They don't return phone calls from their legal department and their consumer complaint system via email is a lot of b.s.

and takes you nowhere. Oh, I have never, ever, never bought a single product from iHerb.

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Loss:
$3895
Cons:
  • Lousy consumer service

Preferred solution: Full refund

User's recommendation: Don't buy anything iHerb.

Anonymous
map-marker The Bronx, New York

Concerned about my recent order

You got my money Where is my vitamins? I sent you multiple messages without any response This is very disrespectful and unprofessional Don't ask me to rate you until you deliver . I have been avery good customer for long time I don't think it makes any difference to you Just send my vitamins without any insults.
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Anonymous
map-marker New York, New York

Concerned about my recent order

Please update my address to 2000 Bogart Ave 2nd Floor BRONX NY 10462 Thank you This will avoid sending my vitamins to my old address Wich was updated once before in December 2022 Thank you Have agood day.
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Anonymous
map-marker Doha, Baladiyat Ad Dawhah

Order making check

I need on the base of cash on delivery. I am a visitor here.don't have a bank account or any thing else.
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Anonymous
map-marker Lampang, Lampang

Wrong add for billing address is Jacksonvill Florida not Jacksonvill Nan

I put information wrong billing address is john h Lee 8680 Baymeadows way East apt2034 Jacksonvill Florida
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User's recommendation: Nobody fix anything?????

Daniel S Clx

Want to cancel my auto shop for Prelox

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You guys are shipping WAY TOO OFTEN!!! I still have 2 weeks worth of Prelox . I dont want to be charged too frequently. Whomever designed this too make extra money isnt doing your company a favor! Please cancel my auto ship!! I can purchase as I need it. ThanksDan
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Pros:
  • Good service nice delivery time
Cons:
  • Auto ship stinks shipping to early

User's recommendation: Don’t get auto ship unless they fix it to be shipped at the correct time!

Angela M Tsm

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Verified Buyer
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Verified Reviewer

Damage product

iHerb - Damage product
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Got packed with shea butter toning uplift and shea butter scrub, it was in tiniest box and was leaking!!!
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Loss:
$21

Preferred solution: Full refund

Adriana C Yvl

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Verified Buyer
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Verified Reviewer

Missing order

iHerb - Missing order
I bought my supplements as usual but this time I got the email saying it was delivered on Sunday but I didn't. So far I haven't gotten an answer to know what happened. I'm super disappointed. I am a cancer survivor and I cannot do without my supplements, much less without an answer.
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Loss:
$78

Preferred solution: I want my supplements because I'm going to travel on Friday morning and I need them asp please

Anonymous
map-marker Paris, Paris

Special order

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Je suis très intéressé à acheter 57 unités d'Aveeno, Lotion hydratante paisante pour la peau, Sans parfum, 532 ml. S'il vous plaît, pourriez-vous me dire si vous avez suffisamment de stock ou quand je pourrais avoir la quantité dont j'ai besoin ? Merci. Paloma
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User's recommendation: Do not use this type of company where everything is automated. They do not answer your questions and the first thing they ask is your credit card number before telling you if they have what you are interested in

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