Reviews and Complaints
There is not enough information available to create the chart.
$23.5K CLAIMED LOSSES
276 TOTAL REVIEWS
90.1K PAGE VIEWS
2 ISSUES RESOLVED
HEED THIS WARNING!!!!!!!!!!!! NEVER EVER DO BUSINESS WITH A WEBSITE CALLED IHERB.COM. IT IS THE MOST APPALLING CUSTOMER SERVICE I HAVE EVER SEEN. THEY TAKE YOUR MONEY JIP YOU DO NOT GIVE YOU YOUR ORDER THEN YOU SPEND AN HOUR OR MORE ON THEIR CUSTOMER SERVICE ARGUING SO...
Iherb Shipping Service
Free Shipping Myth
I have been ordering from iHerb for over five (5) years. Until recently, they shipped the free 1-3 days by UPS. Recently changed to Fedx SmartPost and it took five days for Fedx to drop off at post office, not my residence or place of business. I called to request they either ship UPS or refund my money. They said I received shipping free. I asked them to refund my order $. They said when it was returned. I told them they lost my business because of this. They said thank you and offered nothing else. Fedx SmartPost lost an order from Amazon also. I will not be ordering from them or any other company who uses Fedx SmartPost.
Iherb stole my money and their support laughed as they did so
I made an order of vitamins from their website and the product was never delivered. I spoke to the shipping company and they said iherb.com simply has to contact them in order to process the refund. Simple I thought. Wrong.After 19 emails back and forth with iherb.com customer support, 13 of which were the EXACT same copy and paste from them, I realize they simply wanted to steal my money. And it seems they even enjoyed it. They wouldn't even acknowledge that all they had to do was contact the shipping company. I asked over and over. I got the same copy and paste answers saying "international mail is untrackable." That is just completely wrong.So 6 months later, way too many emails and hours of my life spent trying to rectify this, I get this an the last email from iherb.com so-called support:"refund is :Denied"Classy. Way to laugh at those whose money you have stolen.Never order from them unless you are prepared to have your money completely stolen, receive not product, and be laughed at by their support.
Iherb Shipping Service
Refuse to deal w/returns
Ordered several items from iherb.com. About 90% of the products were unsatisfactory. Ex., bad smells, unable to unwrap a soap that had plastic literally adhered to & molded into the soap, etc. I emailed their "customer service" three times without receiving even an automated reply. I called several times & was either left waiting for them to pick up or there was no answer at all. My huge concern is that they now have my card info & they are obviously not an upstanding company. Judging from the things I bought, I think the items may be old or damaged.
Mount Laurel, New Jersey
IHerb online - they cheat
Today I wanted to buy acacia fiber powder, peppermint oil capsules. The price for 1lb fiber was 10.42 and for one bottle of peppermint was 8.17. I wanted to buy 5 of each. I should pay $10.42x5=52.10 and $8.17x5=40.85. In Total I saw $ 53.38 for fiber and $ 43.63 for peppermint. How come? They wanted to have 97.01 instead of 91.25. It means stealing stealing my $ 5.76 They also promised discount price if you buy 4 or more. Where this discount? No traces of it. So, be very very careful with iHerb. They cheat.
Thank You for Your Reply!
Thank You for Your Reply! We are processing your message.
11Thank You for Your Submission
Your comment is successfully posted.
Do you have something to say about iHerb? What happened? What can we help you with?