Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Ardendale, Ontario

Typo on shipping address

iHerb - Typo on shipping address
Order # 92367****. There is a typo on the shipping address. I just noticed last night and has updated to 251 Manitoba Street instead 25 Manitoba Street. The order has been shipped. What is the next step to rectify this? Please advise! Thanks for you attention in this matter. Jenn
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User's recommendation: None as I have not hear back from anyone and have not received my package.

Susan K Zed

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Verified Reviewer

You have not answered my messages about the wrong soap you delivered to me

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Please let me know what you are doing. Are you sending me the unscented soap that I ordered and picking this up? Please let me know. In two days trying to contact you.
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Loss:
$35

Preferred solution: Full refund

Anonymous
map-marker Saint Louis, Missouri

I recieved my packages

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I just got all orders. Thank you Next time I hope ups won't do that anymore. They should only say delivery AFTER they've actually your packages.
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Heather Hartin

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Verified Reviewer

Update

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Thank you pissed consumer.com for trying to help me. The email that you supplied is no longer in-service. It is defunct. The phone number doesnt help a lot either because it directs the customer back to online services and claims not to service people through the phone. Unfortunately, no progress has been made since the date of complaint. They obviously dont want me to cancel, even though that is my wish and I think my rights to not have to continue buying from them. I think I will have to talk to my credit union and make sure that they dont receive any payments in the future.
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Preferred solution: Delete my account permanently.

User's recommendation: This is an unresponsive company.

Anita L Ywr

Poor can never talk to anybody re order never received.

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The delivery company they used leaving packages at front door without contacting me and it got stolen.
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Loss:
$78
Pros:
  • No idea
Cons:
  • No idea

Preferred solution: Full refund

User's recommendation: Do not order anything from them

Georgia S Fgg

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Verified Reviewer

My package arrived without my product

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My package came completely empty and getting in contact with this website or anyone to help is impossible
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Loss:
$7
Pros:
  • No pros
Cons:
  • Did not receive my order

Preferred solution: Deliver product or service ordered

Bertille A

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Verified Reviewer

Commande non livré

Ma commande numéro 51666**** qui devrait être livré au plus tard le 6 mars par colissimo n'est pas livré. Alors le 9 mars j'ai contacté la poste qui me confirme que le colis n'est pas livré et retourné à l'expéditeur . Puis j'ai reçu un message de la poste pour s'excuser et me permet de faire le nécessaire. Alors j'attends mon colis numéro 6A255********. Merci
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Preferred solution: Deliver product or service ordered

Camille A Ftm

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Verified Reviewer

False advertising

I received wrong order ! Bix and product says one thing however merchandise is incorrect and i want a refund immediately and i will report this to the BBB
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Preferred solution: Full refund

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Tacoma, Washington

Billing issue

iHerb - Billing issue
I never order from your company and I'm being charged $107 for something I never asked for my card was possibly scammed and I'm contacting for a reimbursement
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User's recommendation: Have live customer service

Anonymous
map-marker Reidsville, North Carolina

Delivery went to wrong address

Package was delivered to the wrong address. Neighbor brought package to me. What if he was not an honest man.
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User's recommendation: Beware

Nona B Ghr

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Verified Reviewer

The amount charged to my card much more than total

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Why my card was charged more than $140 and my total was $101? I need your help, otherwise I will never buy again from iherb. And tell to everyone that I had terrible experience. It's impossible to talk to a person with any issues. There's no customer service at all.
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Loss:
$40
Pros:
  • Good product
Cons:
  • Charging my card without authority

Preferred solution: Price reduction

User's recommendation: Be very careful with placing an order. There's a deception.

Anonymous
map-marker Vinton, Virginia

I need a live customer service person, it will not take my credit card and that automated piece of crap is useless

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cannot place my order, there is nothing wrong with my credit card, the automated system is horrible and is not helping me, you need a live person
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User's recommendation: save yourself the frustration, look else where

Ella T Ypo

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Verified Reviewer
| map-marker Laurens, South Carolina

No one will respond to my problem. So I give IHerb a zero

I received the wrong order and have returned it. But have not gotten my order back yet. Let me know whats going on please about my package.
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Nona B Ghr

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Verified Reviewer

Completely unsatisfied

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My card was charged more than total by $40. I will never buy again from iherb. This is a deception. $40 is too much
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Loss:
$40
Pros:
  • Prices are good
Cons:
  • Card is charged much more than total of order

Preferred solution: Price reduction

User's recommendation: Never buy from iherb

Heather Hartin

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Verified Reviewer
| map-marker Corona, California

Non responsive

I am only able to solve issues online, and after going through proper channels to cancel and delete my account because even though a change of address was posted and shows it clearly on the site, they continue to send product to my old address. In the process of trying to delete my account it emails me a code that I must type in to validate who I am. The code was correctly typed but not accepted. I sent for another code, it just gave me the same code, and again it would not except the code that it just gave me. This renders me unable to delete my account. This is highly unethical.
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User's recommendation: They will not help

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