Ian D Flt
map-marker Dublin, Leinster

Can't place order website not working

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I can not place order I have download the app a total off 5 *** times and still wont place order I have changed my password as well
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Loss:
$36

Preferred solution: Quest bars and other products

User's recommendation: Don’t use can’t speak to a human being

Oluwatobi A Gjq

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Ras Al-Khaimah, Imarat Ras Al Khaymah

I placed an order and money has been deducted from my account...

iHerb - I placed an order and money has been deducted from my account...
iHerb - I placed an order and money has been deducted from my account... - Image 2
iHerb - I placed an order and money has been deducted from my account... - Image 3
I ordered with order no. 95738****.. money being deducted without no refund uptil now I mistakenly input amount for the goods instead of small amount charged .Several email sent to the company without no reply after providing small amount charged .Order still on hold for days .I want my order processed and I want to know the status of my order immediately
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Preferred solution: Deliver product or service ordered

Miguel R Kgr
map-marker Hillsboro, Oregon

I would like to get help buying some more products I am stocked at payment time Please reach out and help. Thank you

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I am having problems paying and ordering my goods, please reach out and help. I am trying to paid for my product but I cannot do it, please reach out and help Thank you
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Preferred solution: Help checking out Thank you

Tisha S Fku

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Order

I have attempted a few times to purchase the 7 items in Iherbs basket. I have gone on your site and your App. I purchased on a pay in 4 through PayPal and has approved all times but the items never left your basket. PayPal has had to void out $42.85 the first payment taken from my credit card all times. Due to no email confirmation from iherbs or PayPal. Unfortunately I attempted again after clearing Cookies today, Saturday August 6th in California USA. Just, FYI, I have a good history purchase record with you. Please call me at my number. Tisha
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Loss:
$43

Preferred solution: Deliver product or service ordered

Jennifer F Lcx

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Verified Reviewer
| map-marker Orlando, Florida

Need two RA. Only sent one for one bottle there are two bottles

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I have two bottles to return . They gave me an RA for one bottle and make it impossible to get a shipping label . They didnt tell me I couldnt access from my phone . I would like label sent to computer address. Lookingkass54@***.com. They would not accept the 2 order numbers.
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Loss:
$40
Cons:
  • Lack of phone support

Preferred solution: Full refund

User's recommendation: Run. Not wo

Robert M Nhk

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Verified Reviewer
| map-marker Phoenix, Arizona

Want to cancel order

I received an e-mail advising me that you are shipping order #92057****.I did not order it at all. Please cancel it and refund the money at once. Robert Matsuo
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Preferred solution: Full refund

User's recommendation: Do not ship anu item that the customer did not order!

Sayuri A
map-marker Zapopan, Jalisco

Sayuri

Somebody bought material with my credit card hacking it .. 16 Agoust 11 46 pm Guadalajara .. for aprox 200 usd ( tdc city banamex ( 4618) Sayuri Akaki Mendoza so ... of this *** hacker bought your products... I wanted ..because is my Tdc.. delivery in my house ...bad introduction but lets try you produts wiht my money ... Makes a report .. Realy Tdc info Contactdimt
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Preferred solution: Justice

Ron P Uim
map-marker Menlo Park, California

Failed delivery

My shipping address is correct @ 940 Old Trace Court Palo Alto, Ca 94306 Delivery should be at this address. Please deliver it . Thanks
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Preferred solution: Deliver product or service ordered

Rohini S Oyo

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer

My order is misplaced and not delivered...no response from iherb California

My order is misplaced and not delivered...no response from iherb California
My order is misplaced and not delivered at the proper address...no proper response from the customer care and no support for the customers ... I either need a refund or a replacement of my ordered items ..my order number 22
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Loss:
$152
Cons:
  • Worst experience

Preferred solution: Full refund

User's recommendation: Worst experience ever

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Niles, Michigan

I havent receive my package yet

iHerb - I havent receive my package yet
iHerb - I havent receive my package yet - Image 2
Its saying its been delivered but I havent seen nothing , I have not received any package it also isnt saying who is shipping it.
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Anonymous
map-marker Arlington Heights, Illinois

Ordered wrong item

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I need to contact customer service to schedule a refund for getting the item wrong and tried 4to 5 times without phone customer service and web chat was useless. I need a refund for the colleges capsules. I thought I ordered a different product. Credit my account, please.
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User's recommendation: Know customer service is spotty

Kerrell F

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Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Because the screen popped up.

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iHerb - Because the screen popped up.
iHerb - Because the screen popped up. - Image 2
I never received my Lemon Balm tea in the box with the other teas delivered. I emailed you back about this , however the email never delivered.
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Preferred solution: Deliver product or service ordered

User's recommendation: Yes n thank you ,can you please send my other tea. This is a lot to go through to get my tea , I don’t think we should go through ratings and recommendations to future customers.

Anonymous
map-marker Sydney, New South Wales

Shipping

I tried to ship some cleanser and scrub facial in same brand to Switzerland for daughters birthday but only to be told cant ship scrub but can send cleanser , this is crazy..I need to talk to someone and know why?
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Anonymous
map-marker Al Khankah, Al Qalyubiyah

Change address and arriveng date

please change my delivery location number #92092**** because of your late order arriving . you have sent me an email on sept 3rd, and then you sent another email on sept 7th (date of arriving), and i have no one to receive the order on that day ,so that is why i want change my address of delivery
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Anonymous
map-marker Arlington Heights, Illinois

Ordered wrong item

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Need refund . Tried 4-5 times website was uselessphone service is zero helpful. Ghost company. Need refund for Colleen caps
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User's recommendation: Poor communication

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