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Do not buy

I order some products on the begging of September. The order never arrived to me/ according to the package tracking it was returned to your company on 01/03/2020. I want to get a refund for my order.
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ID
#1755102 Review #1755102 is a subjective opinion of poster.
Location
Netanya, Central District
Service
Iherb Customer Care
Reason of review
Problem with delivery
Loss
$56
Preferred solution
Full refund

DO NOT PURCHASE FROM THIS COMPANY

1.3
Details
I have ordered products from this company for about two years. They have no true customer service department. You are unable to speak to a live person. It takes forever, to get a code to update your login information. Just a few days ago, I received an offensive email stating I had somehow violated their self-constructed review guidelines. I was ethical and truthful in stating that a Nordic capsules I ordered, were received were completely clumped together, and had a BAD fish odor. They requested the review.
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ID
#1754208 Review #1754208 is a subjective opinion of poster.
Location
San Ramon, California
Service
Iherb Customer Care

Avoid like plague

1.4
Details
Ciherb is misrepresenting the local postal services in their website. In am UK based and I chose delivery by local post, which is described as FREE. However I found out that Royal Mail charges an £8 handling fee on top of the £4 customs taxes; this on a supplement costing just over £20 Referring the matter to Customer services, I wasted more than 5 hours in emails and online chat that my complaint is the £8 charge, due to iherb misrepresentation, but got nowhere as they insist on "customs taxes"
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ID
#1732396 Review #1732396 is a subjective opinion of poster.
Pros
  • Good prices and multitude and variety of products
Cons
  • Misrepresenting website with hidden costs and very bad services
Reason of review
Poor customer service
Preferred solution
refund the cost I will suffer as a result of the iherb site representation; either the local post fee or the product cost, whichever is available

Avoid like plague

1.8
Details
iherb's website is misleading when it comes to postage services it says FREE and you follow this, you are faced with hidden charges; either iherb has made a mess, or they are colluding with the related postal service
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ID
#1732391 Review #1732391 is a subjective opinion of poster.
Location
Milton Keynes, England

No I don't

Hi just want to ask why every time I order is always declined, don't know what's happening my order
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ID
#1726563 Review #1726563 is a subjective opinion of poster.
Location
Singapore, Central Singapore Community Development Council
Reason of review
Problems with payment
Preferred solution
Please answer my question the ks

Help to order and code

i tried to order but am blocked evn with correct code as have ordered before but long ago and cant remember password,even with code given everytime it does not work,need product desperately.thank you so much for help. Mrs M.J. christie
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ID
#1713668 Review #1713668 is a subjective opinion of poster.
Location
Windsor, England
Service
Iherb Shipping Service

Bijan zarriz

I order weeks product call focoidan not recieve yet?so what?
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ID
#1712425 Review #1712425 is a subjective opinion of poster.
Location
Toronto, Ontario
Service
Iherb Customer Care
Reason of review
Problem with delivery
Loss
$35
Preferred solution
Deliver product or service ordered

Website very unreliable

3.8
Details
I'm trying to place an order. your website keeps saying my credit card is expired. it is good until 2024. can someone please straighten this out for me?.
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ID
#1708696 Review #1708696 is a subjective opinion of poster.
Product
Iherb Website
Reason of review
Order processing issue
Preferred solution
Let the company propose a solution

Terrible

Product ordered 10-23, have not received yet . No tele # to talk to customer service . Can't access my order, because it says inactive, even though i placed my order thru it . Mike
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ID
#1695487 Review #1695487 is a subjective opinion of poster.
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered

IHerb sends additional unordered bottles to increase duty

1.0
Details
IHerb sends additional unordered bottles to increase duty
I asked for one bottle of supplements and was asked to pay a whopping ₹2000 duty. When I opened the box there were two additional bottles of men’s supplements that I had never asked for. Tried to contact iHerb to resolve this but never got a reply.
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ID
#1688614 Review #1688614 is a subjective opinion of poster.
Service
Iherb Shipping Service
Reason of review
Problems with payment
Loss
$2000
Preferred solution
Full refund

WHAT REVIEW!! I'M JUST TRYING TO FIND OUT THE STATUS OF MY ORDER, LIKE PULLING TEETH.

PLACED ORDER FOR MANUKA HONEY, WANT TO KNOW WHEN I CAN EXPECT TO RECEIVE PRODUCT. MY CARD HAS ALREADY BEEN CHARGED. THANKS
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ID
#1681555 Review #1681555 is a subjective opinion of poster.
Pros
  • No pros
Cons
  • No cons
Reason of review
Poor customer service

IP has been blocked for some odd reason.

My IP has been blocked for NO REASON AT ALL. I have been a customer for over 3 years now. I need to place a order and it says my IP has been blocked. My email is Shellswaite@***.com... Will you please let me know what in the world is going on. Shelly Waite
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ID
#1668278 Review #1668278 is a subjective opinion of poster.
Reason of review
Access/ activation issues
Preferred solution
UN BLOCK my IP You have blocked me for no reason at all.
1.4
Details
iHerb Case. Earlier this year I made a small purchase of vitamins from the Dutch registered company iHerb. I don’t normally buy anything from this company but in fact my normal supplier – Puritan’s Pride was temporarily out. I did do a small amount of research before...
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ID
#1657032 Review #1657032 is a subjective opinion of poster.
Product
Iherb Supplement
Cons
  • Deliberate fraud
Reason of review
Problems with payment
Loss
$700
Preferred solution
Full refund

Ordered. Never received and they refused a refund

1.0
Details
Ordered. Never received anything and they refused a refund. Scam company. Do not order from iherb please.
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ID
#1651381 Review #1651381 is a subjective opinion of poster.
Location
Amsterdam, North Holland
Reason of review
Problem with delivery
Loss
$23
Preferred solution
Full refund

Very bad customer support

1.4
Details
I have a problem when paying using payPal the total price is not the same as in there website it charge me more. I tried to contact customer support but they keep saying give us 2-3 day and we will contact you and its been 15 days and the same answer each time. I need to contact with a person on charge to solve the problem.
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ID
#1642530 Review #1642530 is a subjective opinion of poster.
Service
Iherb 10-Percent Off Deal
Pros
  • Fast delivery
  • Products are good
Cons
  • Misleading customers without clear information
  • Will never order from them again
Reason of review
Problems with payment
Preferred solution
Let the company propose a solution