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I need a return label sent to my email address

I asked to return my items and no label is available in my account. The order # 90524****. My e-mail address is kerwynw8@***.com. I have everything boxed up and ready to go for 2 days now. If you don't want to send me a label, I will go to the nearest UPS store and ship everything back and close my iherb account. Please confirm the address that I need to send the items to. Thank you.
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ID
#1641078 Review #1641078 is a subjective opinion of poster.
Location
Fresh Meadows, New York

Order#709419**** / arminmeier@***.de

The career (HLD) telling me, about the Philippines custom role that I'm not aloud to import so many supplements etc. and the government will confiscate all my things. I think the custom or somebody from the carrier just want to steel my things. I was sending many orders from different country's (even from iherbs) and now there telling me that's not allowed. I always payed all the taxes (import-, vat-tax and custom- tax). I just got 2 parcel's last month. did you ever hade problems like this with the Philippines before? what I'm doing now? Please gif me a answer! Regards Armin Meier
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ID
#1639859 Review #1639859 is a subjective opinion of poster.
Pros
  • Advertised prices
  • Fast delivery to australia
  • Good selection

I have trued numerous times to get into your site to place an order but without success. Are tgere orobkems with yiur site?

Christine Robinson Sweetpea_robinson@***.com
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ID
#1633702 Review #1633702 is a subjective opinion of poster.
Pros
  • Free shipping over 40 dollars
Reason of review
Access/ activation issues
Preferred solution
Let the company propose a solution
1.0
Details
I have just had the displeasure of receiving a duty charge from the post office (UK) because my order, WITH mailing fees, amounted to £19. NOW I have been slapped with an ADDITIONAL £12 to retrieve the order. Somehow, SOMEone did not read that order correctly and...
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ID
#1629408 Review #1629408 is a subjective opinion of poster.
Service
Iherb Customer Care
Pros
  • Found melatonin products
Cons
  • Atrocious refund policy
  • Patronising customer service
Reason of review
Return, Exchange or Cancellation Policy
Loss
$40
Preferred solution
Full refund

Terrible company, worst customer service ever

2.2
Details
A WARNING from a person who ordered from iHerb. If you want to receive your order, shop somewhere else. If you don't want to loose money, stay away from iHerb. I read plenty of reviews prior to leaving my own, and I must say I was not surprised to see so many people with similar terrible experience. iHerb lies about the prices, doesn't ship out orders on time and indeed have the worst customer support services I've ever come across. My only advice to those who already placed an order is contact your bank and request a chargeback. Because iHerb won't handle your problem professionally.
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ID
#1629047 Review #1629047 is a subjective opinion of poster.
Location
Kyiv, Kyiv
Service
Iherb Customer Care
1.0
Details
I used to love them, but than the customer service kept getting worse, until the point where it just wasn't worth the hassle to save a few dollars on shipping. I was getting items that didn't arrive, items arriving damaged, and items that were completely expired. They...
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ID
#1623692 Review #1623692 is a subjective opinion of poster.
Location
Pearl River, New York
iHerb - Disappointed customer
Update by user Aug 06, 2019

hey all, after i contact with the company i recieved a refund very good customer service thanks alot for the help god bless you all

Original review posted by user Aug 06, 2019
I purchased "Optimum Nutrition, Gold Standard, 100% Whey, Double Rich Chocolate, 5 lbs. (2.27 kg)" Today the package has arrived, it looks...
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Resolved
ID
#1614747 Review #1614747 is a subjective opinion of poster.
Location
Tel Aviv, Tel Aviv
Reason of review
Bad quality
Loss
$78
Preferred solution
Full refund

False billing

There are two charges ($6.95 & $6.97) on 7/13/19 on my Paypal MC for testosterone supplements that I did not order or authorize. I have not received anything from your business. Ten (10) days have elapsed since the alleged orders were placed. Please remove both charges. DO NOT ADD ANY FURTHER CHARGES TO MY MasterCard.
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ID
#1597708 Review #1597708 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Loss
$15
Preferred solution
Full refund

My rewards credit vanished and became negative.

2.9
Details
iHerb - My rewards credit vanished and became negative.
iHerb - My rewards credit vanished and became negative.
My rewards code is BRC578. I've tried to contact Iherb three times by email without solution/ answer. My rewards credits have dropped from US$ 7.83 (on 07/02/2019) to US$ -23.18 (on 07/07/2019). When these changes on the rewards credit have happened, almost 10 dolars were missing on the first time and right after that more US$ 7.5 were missing (61.22 to 53.72= 7.5). At the moment, at least US$ 17 are missing and the available rewards credit should be US$ 17 plus all the money earned after that US$ 11.19, totalizing US$ 28.19. I want all my rewards US$ US$ 28.19.
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ID
#1593927 Review #1593927 is a subjective opinion of poster.
Service
Iherb Rewards Program
Pros
  • Good products
Cons
  • Bad customer service
  • Iherb ignores emails and it does not solve issues
Reason of review
Poor customer service
Loss
$28
Preferred solution
Full refund

COULD NOT PLACE ORDER

1.0
Details
NOW GIVE PHONE NUBER TO PLACE ORDER OVER THE PHONE
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ID
#1588925 Review #1588925 is a subjective opinion of poster.
Location
Brooklyn, New York
Reason of review
Order processing issue

You have really hurt me and you have taken my money

I placed the order no 40811**** from iherb 7 April 2019.then the DHL Egypt call me after a long long time wants me to pay 555.55$ for customs which is bigger than the cost of my order 403$, I refused to pay, they want to steal me. I was shocked and i contacted iherb to solve the problem iherb doesn't do anything for me they will not process a refund untill i accept to pay 305$ for the shippment cost and then they will return the rest of my money which is 97$.is this logic?! They want to steal me althoungh they are a big company as they said. When i placed they order they took just 2$ for shippment and when i want to return they want to take 305$.oh this cheating. I'm really sad
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ID
#1581894 Review #1581894 is a subjective opinion of poster.
Service
Iherb Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Loss
$405
Preferred solution
Full refund

Horrible

1.0
Details
Never received order, asked repeatedly for refund, never issued, no product and no refund. Worst customer service ever!! Company takes your money and never delivers order!!
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ID
#1579864 Review #1579864 is a subjective opinion of poster.
Location
Camp Hill, Pennsylvania
Service
Iherb Customer Care

I'm sutesfy from the service of iherb

5.0
Details
The company of Dhl lost the package
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ID
#1575262 Review #1575262 is a subjective opinion of poster.
Location
Tel Aviv, Tel Aviv
Product
Iherb Supplement

My package no 556127**** was lost by DHL to Israel

4.0
Details
My name is:HAVA GRUNHUT the package was lost. My adress is :Barak 10 Kiryat-Motzkin 263**** Israel Phone sel: 054353**** Hope you can find the way to help me. Thanks a lot. Hava Grunhut
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ID
#1574372 Review #1574372 is a subjective opinion of poster.
Location
Tel Aviv, Tel Aviv
Reason of review
Problem with delivery
Loss
$75
Preferred solution
Let the company propose a solution

NEED CUSTOMER SERVICE EMAIL--ORDER ONLY SENT ONE, ORDERED 2

order # 90468****--just received and it only had one 'Trace Minerals Research, TM SPORT, 40,000 volts Electrolyte' concentrate 8 oz. I ORDERED TWO. I've been a constant customer for years--and I believe this is the first time you have shorted me (an accidental oversight I'm sure). I'm not even sure this is the place to email, but I had trouble finding 'just an email site'. I'm not pissed, as the site seems to imply, but just needed the product. Please ship AS SOON AS POSSIBLE. I don't want to 'live chat' or 'call'--just a place to email. all my information should be with the order number. And--you already have my email address and info in your computers. please help.... Sincerely Mary Fisher *I cannot find an email site--just a plain email for customer service--help~!~!~!~!
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ID
#1557468 Review #1557468 is a subjective opinion of poster.