iHerb Reviews

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Reclamação

until the date I didn't get anything. is in customs, although already received the return of the amount paid. however if I receive the order I have to pay about 30,00 of taxes

User's recommendation: from july, orders outside europe have to pay customs duties.

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ID
#2709154 Review #2709154 is a subjective opinion of poster.
Location
Portimão, Faro
New Reviewer

Cortect shipping address 91449****

Shipping address should be 409 chestatee court griffin ga 30223. I mo longer live at southbend address in Alabama
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ID
#2698784 Review #2698784 is a subjective opinion of poster.
Preferred solution
Correct shipping address

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
I have recently changed my email address and tried to change it to my new email address on account, will not let you change it unless you have a code sent from them, the problem is they send the code to the old obsolete email address and we of course cannot receive it,...
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ID
#2670463 Review #2670463 is a subjective opinion of poster.
Cons
  • Total frustration
Preferred solution
Let the company propose a solution
New Reviewer

Can’t contact anyone

Did not receive full order #91426**** Mannose Cranberry 90 vg cap $18.99 My phone is 213700**** Tried contacting and cant
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ID
#2666707 Review #2666707 is a subjective opinion of poster.
Cons
  • Bad customer service
Loss
$19
Preferred solution
Deliver product or service ordered
New Reviewer

Terrible Customer Service

I placed an order and had to cancel it a little after ordering. I sent an email that was totally ignored to this day I havent received an answer. They went ahead a day later and said the order was shipped ignoring my request to cancel. I will never order from them again.

User's recommendation: Buyer beware.

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ID
#2658961 Review #2658961 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

Nothing has been informed so far.

It is very difficult to communicate with any executive of customer support of iHerb. Order was placed on 17 May'21 - about one and a half month back. I am feeling very helpless. P K Saha

User's recommendation: They are to be careful in dealing with iHerb.

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ID
#2655972 Review #2655972 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Never got my order

Say delivered, but wasn't so where is it?. I wasn't pissed until now. Because of the b.s. trying to resolve this.
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ID
#2646936 Review #2646936 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

Package not received

I never received my order. Please refund my money if my order is not going to be shipped. Call me at 956458****. I rather speak to someone.
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ID
#2638755 Review #2638755 is a subjective opinion of poster.
Location
Mission, Texas

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Needed help

Couldnt get on chat couldnt talk on the phone couldnt get an answer to my questionCouldnt get on chat couldnt talk on the phone couldnt get an answer to my question
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ID
#2635040 Review #2635040 is a subjective opinion of poster.
Preferred solution
Answer my question Is bran powder as effective as bran pills? If’ so, what pills do you recommend?
New Reviewer

I voupd not get my question answered by phone and the automated system was useless for my question

had a question about policy on returning open items - yr automated system couldnt handle it cos i dont have an account and u no longer have in person CS
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ID
#2612199 Review #2612199 is a subjective opinion of poster.
Location
Los Angeles, California

Repeated Payment problems

I pakced 2 separate orderes, after recieving confirmation emsils, i recieved later orders pending emails due to payments problems althouvh both amunts were duducted from my account .. which made me cancel both ordrs just incase .. please advice why i keep recieving prnding emails after confurming my orders
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ID
#2611355 Review #2611355 is a subjective opinion of poster.
Location
Manisa, Manisa
New Reviewer

My account is hacked

I have found many activists done in my account as did not do so. I live in UAE and the shipment address to Russia also i received an email that i have requested refund for my last shipped item which didn't do!! I need urgent contact to iHerb as cannot find free toll number?!
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ID
#2607215 Review #2607215 is a subjective opinion of poster.
Preferred solution
My account is hacked
New Reviewer

Not happy with the customer services.. computerized phone calls are and no human to solve grevience

Want to understand the process of uploading my KYC documents by reducing it to 3 Mb the app do not permit to use photos from your phone's gallery it has to b done by using their camera then and there but they do not have any options of cropping up the photos.which makes the task a real difficult one . I have been struggling to upload my KyC for last 4 days because they have rejected the documents That I have some who manged to upload by making it 0.6 as focus and pic size to be in dimension of 1.1.which is only possible way of uploading the documents under 3 mb slap
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ID
#2600511 Review #2600511 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution
New Reviewer

Want retune garden of life protein bar

Want to return garden of life protein bar brownie order terrible flavor. Cant review my order. Can someone call me 516767****.
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ID
#2593179 Review #2593179 is a subjective opinion of poster.
Location
Brooklyn, New York
Preferred solution
Full refund

Did not get where I wanted

It wouldn't let me sign in as a guest I saw it help I didn't get it I went and bought it somewhere else I've quit shopping with you a long time ago you make it too difficult for a desk to sign in I buy now everything from vital cost And there delivery time is much faster than you their sign in is simple they remember me As a guest to sign in it's easy
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ID
#2587214 Review #2587214 is a subjective opinion of poster.
Cons
  • Appalling customer service
Preferred solution
Let the company propose a solution