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What is going on with this company??

I am trying to place an order. I try to sign in, forgot my password tried to create a new one but I get a msg that says my email in not recognized. Then I try to create a new account and it says my email is already in the system. I try to call, no live customer service. It tells me to go to the live chat....no live chat. So I am trying to figure out what the heck is going on with this company. Guess someone else will get my business. You all need to get you act together and explain to your customers what is going on and why we can talk with some either live chat or a live person. Not having good customer service will kill your business. Goodbye Iherb!
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ID
#1554120 Review #1554120 is a subjective opinion of poster.
Service
Iherb Customer Care
Reason of review
Poor customer service

IHERb report packages as shipped and they never left and never delivered high value orders

1.8
Details
I ordered few products from IHERb , they marked them as shipped in IHERb account and when followed up with the shipment carrier it’s found that those are not true and they provided incorrect update on the orders to avoid complains on IHERb for confusion. This company needs to be audited for the the integrity and honesty of Their customer service and maybe the product quality
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ID
#1543496 Review #1543496 is a subjective opinion of poster.
Location
Dhahran, Ash Sharqiyah Province
Service
Iherb Shipping Service
Reason of review
Order processing issue

Horrible Customer Service Support

1.0
Details
I've been waiting for the past 3 weeks to order a product that was showing to be available by 4/28/2019, without any success. In addition, I tried to connect via chat through the link the website offers, but it does not work. IHerb's website does not provide a Customer Service phone number and the Contact Us Section is frustrating to say the list. All it has available is certain questions that do not provide any solution to many problems a customer can encounter during the ordering process. I sent an E-mail requesting that a customer service representative contact me over a week ago and no one has called.
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ID
#1525036 Review #1525036 is a subjective opinion of poster.
Cons
  • Lack of customer support availability in the website
Reason of review
Poor Customer Service and Order Processing Issue
Preferred solution
Let the company propose a solution

Unable to order

I used to order from your company with no problems. Now I try to place an order and it is extremely frustrating. Why can’t I just place my order without signing In? Brenda Workman Sad Sad Shrug Dead
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ID
#1512000 Review #1512000 is a subjective opinion of poster.
Location
Greenville, South Carolina
Reason of review
Order processing issue
So I orders at Iherb (from the Netherlands) and used the (Dutch) payment method IDeal - which was succesfully made. Now my order is suddenly canceled and I will not receive anything. The customer service via e-mail keeps annoying me with this: “Please note that when...
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1 comment
Anonymous
#1877303

This is also what happend exactly with me

ID
#1494209 Review #1494209 is a subjective opinion of poster.
Service
Iherb Customer Care
Cons
  • Total frustration
Reason of review
Order processing issue
Loss
$25
Preferred solution
Full refund
1.2
Details
Lousy iherb support and inactive DHL courier sweeping off 388 dollars worth of shipment
I never got the shipment. it is lying with courier company in customs with not an iota of support from iherb and 388 dollars worth of order is going to be abandoned in customs with no support regarding documentation from iherb or the company or the courier service. I...
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ID
#1489782 Review #1489782 is a subjective opinion of poster.
Service
Iherb Shipping Service
Pros
  • Low prices
Cons
  • Very bad service when items missing from order
  • Service
  • No help correcting their mistakes
Reason of review
Poor customer service
Loss
$388
Preferred solution
Deliver product or service ordered

They say that I have no order when I ordered on 2-20

This place is a scam, I tried to contact them and they have a voice mail, Saying I have no order when I have a order#. Took my money and no products, I'm not finished yet !!!!
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ID
#1479560 Review #1479560 is a subjective opinion of poster.
Reason of review
Order processing issue
Loss
$50
Preferred solution
Deliver product or service ordered

"I never received my order"

1.2
Details
Update by user Dec 21, 2018

I never received my order. It may have been lost in transit.I contacted iHerb lots of times with this problem.

I was told to go looking for my shipment at my post office (it was not there), and I have been told to contact "the local", which I assume is the same thing.

They do not have my shipment.............“Very poor customer service and it is a scam !!!!!!!!!!!!” Every employee in support who I chatted with gave me a completely different story!They don't provide help , they don't care about their customers! Don't do business with iHerb At this point, all I know is that IHerb has my money but I have not received my product,.............and I have gone to much, much more trouble than I would have,note:Order Number: 40127****

Original review posted by user Nov 21, 2018
I never received my order. It may have been lost in transit. I contacted iHerb lots of times with this problem. I was told to go looking for my shipment at my post office (it was not there), and I have been told to contact "the local", which I assume is the same thing. They do not have my shipment.............“Very poor customer service and it is a scam !!!!!!!!!!!!” Every employee in support who I chatted with gave me a completely different story! They don't provide help , they don't care about their customers! Don't do business with iHerb At this point, all I know is that IHerb has my money but I have not received my product,.............and I have gone to much, much more trouble than I would have, note:Order Number: 40127****
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ID
#1405279 Review #1405279 is a subjective opinion of poster.
Location
Hebron, Kentucky
Service
Iherb Shipping Service
Cons
  • No help correcting their mistakes
Reason of review
Problem with delivery
Loss
$70
Preferred solution
Full refund

Not happy with online ordering

Hi First I could not register on the website, then I finally somehow registered after contacting help service, I tried to make an order several times and the basket turned out empty every time. Also found lots of messages with other peoples's email addresses in the correspondence box. Now I can not even log in into my account. Overall it all looks very dodgy and strange. The worst experience of online ordering. Not sure I can trust this website with my personal details and payment details. I would be grateful if you could look into this and reply to ellapavlova@***.com. Kind regards Ella Bates
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ID
#1399227 Review #1399227 is a subjective opinion of poster.
Location
Chelmsford, England
Product
Iherb Website
Reason of review
problems with registering, login and ordering, dodgy messages in the correspondence box
Preferred solution
Let the company propose a solution

No receipt and no delivery of my order

I ordered from iherb and didnt get a receipt havent received my order but they have taken my money. With NO order no how the *** am I supposed to trace my order. Very Very disapointed
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ID
#1396831 Review #1396831 is a subjective opinion of poster.
Location
Amsterdam, North Holland
Service
Iherb Shipping Service
I recently purchased some product from IHerb and used my credit card. As I have recently changed my credit cards details due to a lost card, the only online purchase made has been to IHerb. Within a couple of days may credit cards details were compromised and have...
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1 comment
Anonymous
#1779076

I used this specific credit card of mine to purchase vitamin on iHerb last week. This morning I was contacted by my credit card provider that they found the suspicious action on my card and they think it was hacked.

I have not use this exact credit card for online shopping for some time. My online shopping on iHerb is the most recent one in months. So, somehow I was convinced that it was hacked due to the use of online shopping on iHerb.

P.S. I made a purchase on iHerb app on my mobile.

ID
#1390031 Review #1390031 is a subjective opinion of poster.
Location
Christchurch, Canterbury
Service
Iherb Customer Care
Cons
  • Unwillingness to investigate potential internal fraud
Reason of review
compromised credit card details
Loss
$1670

No Live Customer Service

2.7
Details
They don't even rating of 1. Don't do business with iHerb. They have no customer service. No phone number. The only form of communication is through a robot online chat box or an robot email system. They don't care about their customers. If you have a problem with them, they will make it your problem. If you communicate with them through their email address, their answer are always boiler plate answers. It appears they never read the messages or they have people that don't understand English. I have tried for over three weeks to get a consistent answer as to why they would not ship a specific product to California when they ship other products that are identical but under a different brad and all I ever got was a run around and never a straight answer.
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2 comments
Tyneshia
#1598910

iHerb is an online seller of supplements. Their web site is www.iherb.com.

If you have a problem with an order or wish explanation on pricing or product information, forget it because the only method you have of contact is through their robot email system. Any answer you receive is via a boilerplate auto reply bot.

Anonymous
#1587148

You never even told us what they sell or from where. I've never heard of them so your post is moot without further explanation.

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ID
#1387938 Review #1387938 is a subjective opinion of poster.
Location
Irvine, California
Service
Iherb Customer Care
Pros
  • Fast delivery
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$1
Preferred solution
Let the company propose a solution

Their customer service is abysmal

2.3
Details
Update by user Sep 09, 2018

I contacted my credit card company and they agreed with my claim and refunded the amount that iHerb refused to refund. I also wrote to the California Attorney General's office and filed a complaint and that office informed me that they will contact iHerb.

Original review posted by user Aug 10, 2018
I have been an iHerb customer for many years but their customer has declined to an abysmal level. Several of my orders have been misspent and taken weeks to arrive. Others were returned to the company because they shipped to the wrong address. When I tried to get a refund they either refused or offered a lesser amount. This is fraud. Sometimes the products arrive in damaged condition or leak and they don't offer any help. My last order was shipped and then returned for no reason and they refunded an amount less than the order. After I contacted them, they said tough luck. I would be stuck for the lost money. What kind of company is this?
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ID
#1325996 Review #1325996 is a subjective opinion of poster.
Service
Iherb Customer Care
Pros
  • Advertised prices
Cons
  • Failed shipments and ripoff refund
Reason of review
Order processing issue
Loss
$78
Preferred solution
Full refund

Complete Frauds. Do NOT buy anything from them.

1.0
Details
While placing the order, i chose DHL service for reviewing which clearly showed me the amount of 1389 inr I have the pay at the time of delivery. But I got a call from DHL this morning and they are saying I'll have to pay an amount of 3519 inr in order to receive it. Why are there such hidden costs involved which you are hiding your customers from ? DHL they didn't get any confirmation from their end about the amount stated there as 1389. A normal customer would live under the impression that the custom cost would be the one that's stated over there by them. Trusting them is the worst decision I've ever made.
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ID
#1320025 Review #1320025 is a subjective opinion of poster.
Service
Iherb Shipping Service
Cons
  • Treat customers as if they are dumb
  • Took money not receiving order
Reason of review
Return, Exchange or Cancellation Policy
Loss
$80
Preferred solution
Deliver product or service ordered

Unable to place an order with you

I have been trying for two days to place an order with you for betaine hydrochloride with pepsin with no success. You keep rejecting the password which I have successfully used in the past. When I try to use the code you gave me to replace my password, you reject that as well. I don't know what to do. You are no longer user friendly. When I tried to submit this you rejected this email as well. You said it's too short, that I need a minimum of one hundred words. When I counted the words I used, I counted more than ninety. Your number falls short of the number I count. I an a well educated person who is able to count to one hundred. What is going on with your website? Linda Lander
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ID
#1318696 Review #1318696 is a subjective opinion of poster.
Reason of review
Order processing issue