iHerb Reviews

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Dissatisfaction

The customer service at IHerb was terrible, that's why I wanted to complain directly to the company. I have not received any reply, unfortunately.
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ID
#2429529 Review #2429529 is a subjective opinion of poster.
Location
Tel Aviv, Tel Aviv

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Verified Reviewer
New Reviewer

No one answered

I Need help activating my account because when I try to sign in its saying my account is inactive. I tried fixing online and does not work so I tried calling and nobody responded on phone.
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ID
#2429260 Review #2429260 is a subjective opinion of poster.
Preferred solution
Activate my account
New Reviewer

Because it’s poor service

The money back was delayed ........................................................Sarcastic........................،،.،...،،،Fgggggggvvvvvvvvvvvvvvvvvvvvvvvvvbb

User's recommendation: It’s poor service.

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ID
#2427556 Review #2427556 is a subjective opinion of poster.
Location
Tel Aviv, Tel Aviv
Loss
$58
Preferred solution
Let the company propose a solution

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New Reviewer

Import charges

iHerb - Import charges
iHerb - Import charges
Hello. I am contacting you in regards to some letters I received. I ordered supplements from the Canadian online iherb store about 20 times over the last year, and paid the shipping fee each time. However, last month I received two letters through UPS brokerage, saying I needed to pay an import charge. So, I phoned, because I was not sure as to why I had to pay an import charge when Im in canada and ordering from the Canadian store. I managed to get a hold of them and was told I did not have to do anything on my end. Your assistance would be greatly appreciated in resolving this issue and covering the cost. Please respond to this email as soon as possible. Thank you.
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ID
#2424009 Review #2424009 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

Terrible service. I have a 112.00 order that it will not let me check out!

It will take my email but I forgot my password and have been asking all morning for a temporary passcode, which it never sends. And chat was absolutely useless since they have no idea what your talking about! My first order was great and I was hoping I would not have to go back to Amazon

User's recommendation: Good luck!

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ID
#2423148 Review #2423148 is a subjective opinion of poster.
Location
Aliso Viejo, California
New Reviewer

Trying to place order

I always got Emerald's Women's multi for years through Amazon until they started sending the Men's formula. So I tried Iherb. It is too much of a hassle for this older brain. So going with Emerald which was a breeze!!

User's recommendation: Ordering too complicated!!

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ID
#2412476 Review #2412476 is a subjective opinion of poster.
Location
Escondido, California
New Reviewer

Stole my money

iHerb stole my money and never delivered. Don't buy from them. they will steal your money and don't deliver.

User's recommendation: Don't buy from them.

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ID
#2408612 Review #2408612 is a subjective opinion of poster.
Loss
$500
Preferred solution
Full refund

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New Reviewer

ZERO SUPPORT from iherb on hacked account

My account on iherb was hacked. The hacker has changed my username and password, so I cannot login to my account and send you an e-mail from the iherb site or get the temporary access code. I tried to used their chatbot but it cannot handle my case; all it does is opening "service tickets", which nobody looks at. For about a week I am desperately trying to get ANY RESPONSE from iherb but they just totally ignore my requests. I don't recommended anyone to use their service: the account security is below standards, and you will get no support whatsoever in the case of a problem.
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1 comment
#1989433

Yes... no humans seem to exist at iHerb..

the company has designed there user interface to make human interaction impossible! My bank has them flagged as a fraud risk!! We tried to by the Dr .Oz $2 special and they tried 15 times to charge our account...

the bank *** it down at the first attempt.. they have had so many fraud claims due to iHerb that they no longer allow transactions to go through!!

ID
#2408575 Review #2408575 is a subjective opinion of poster.
Service
Iherb Customer Care
Preferred solution
Let the company propose a solution

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New Reviewer

Info on my order ,my account is inactive

pls send me email how to activate my account and see my status of my order 71633**** my email : ellebanaseyer@***.com
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ID
#2403712 Review #2403712 is a subjective opinion of poster.
Location
Quezon City, Manila

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New Reviewer

Haven't received order #91107****

Haven't received order #91107****, and haven't received answers to my emails. When I try to use your automated thing on your website, it tells me i have to be signed in, when i try to sign in, it won't let me, please help me get my fiber! Thanks! Richard Green
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ID
#2392492 Review #2392492 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered
New Reviewer

Info on my order ,my account is inactive

My account have been inactive and I can't get any information about my order
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ID
#2386374 Review #2386374 is a subjective opinion of poster.
Product
Iherb Supplement
Cons
  • No phone number
  • Lack of customer support availability in the website
Preferred solution
Deliver product or service ordered

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Verified Reviewer
New Reviewer

Horrible experience

iHerb - Horrible experience
iHerb - Horrible experience
Original review updated by user Jan 18, 2021
I placed an order and immediately saw that the confirmation was for a different product than what I ordered. I tried, within 15 seconds to cancel my order, but they would not allow it. I tried to contact customer support (no live person). I sent several emails and got no response from the company. I tried their chatbot which would not allow me to pass to a human. My package arrived, and I refused it, so now it is impossible to reach them to request a refund. They have my money, I do not have my order and I cannot contact them in any way. THEY ARE CROOKS. AVOID THIS COMPANY. See below my attempt to cancel my order. On their site they suggest that I select one of the buttons below, but, THERE ARE NO BUTTONS. It's a scam !

User's recommendation: STAY AWAY !!!!!!

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ID
#2385413 Review #2385413 is a subjective opinion of poster.
Service
Iherb Customer Care
Loss
$71
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Can't login to my account

iHerb - Can't login to my account
When I register the login information, you will give me that my account is not activated, knowing that I have ordered an order and have not paid
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ID
#2385323 Review #2385323 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

Can't login to my account

Hi i am very disappointed with that Company. I really do not know why such Company disactivated my account; I asked they at least 15 times to reactivated my account to Make more purchases; I paid all the purchases I made, but I can not do more purchases there anymore; the data such company requested to Me is something stupid, my bank refused to give me the Numbers of the transactions of my three last purchases I made in IHerb; Fortunately there are more óptions of purchases online of almost the same products offered by iHerb

User's recommendation: Please do not buy anything with iHerb.

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ID
#2377511 Review #2377511 is a subjective opinion of poster.
Location
Mexico City, Mexico

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Verified Reviewer
New Reviewer

Charges to my card Not authorised

On 3rd January 2021, I order Collagen Peptides for the total IDR 3,438,070. I sign-up to my iherb account via Facebook. The purchase was successful, I also get the notification from my bank that my balance has been deducted. By 4th January 2021, suddenly my account was logged out by itself, and when I try to log-in, it is said that my account is inactive and should reach out the customer care. My complaint number is #644****. The customer care did reply to my email and said that there was no charge since my account is inactive. However, my bank statement tells otherwise. I called them, but they don't have customer service by phone. I can only wait for them to reply to my email.

User's recommendation: Don't use your CC or bank account to pay them. Use paypal instead.

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ID
#2366046 Review #2366046 is a subjective opinion of poster.
Pros
  • Free shipping over 40 dollars
Cons
  • Take you money but suddenly your account is inactive
  • Poor customer service
Loss
$247
Preferred solution
Full refund