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AVOID THIS COMPANY IF YOU ARE NOT BASED IN THE USA!

1.7
Details
Appalling company NOT based in the UK. I was levied a 50% import duty which made the product far more expensive than the most pricey of places in the UK. AVOID THIS COMPANY AS THEY ONLY DISPLAY THIS INFORMATION IN A SMALL LINK ON A SUBPAGE AND MOST PEOPLE WILL NOT READ THIS AND ORDER FROM THEM ONLY TO BE LEVIED A HUGE IMPORT DUTY ON THE PRODUCT. A total waste of time. Useless company if you are not based in the USA. This company is only out to fleece you if you are not based in there country. They could have put this in print at the time of submitting the order so you can make an informed decision regarding import duties but this would make too much sense. I will never use this company EVER again.
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ID
#1316785 Review #1316785 is a subjective opinion of poster.
Location
Irvine, California
Product
Iherb Supplement
Pros
  • Low prices
  • Products
  • Only if you can get them at your price though
Cons
  • Total frustration
  • Shipping
  • Asking for extra money on delivery
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution

Worst experience of buying anything on line

I ordered few hundred dollars worth of goods for my fiancé that lives now in Europe , in Europe people still think it’s a good company since it’s the only USA based company that ships there, so everyone thinks since it’s USA based that it’s the best and can be trusted. Not in my case, the worst service I ever experienced, you spend all this time choosing stuff , creating account adding shipping info, billing info , credit card info , you order, they charge, after silence, happened by accident to check my credit card account just to find out money was returned, order canceled, no kind of notification about cancelation or nothing, contacted their lame customer service via chat , most likely India . The don’t have that much info and tell you to email them since no phone available , emailed no response , emailed again, no response what do ever , opened new account, new order, different card. Same thing happened . Never again . Used amazon got all same products better pricing and shipped myself . This company is a fraud don’t even think of wasting your time
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1 comment
Anonymous
#1525159

Iherb packing system is always messing up, there’s always “lost” orders always some kind of glitch. Will they tell the customer that?

NOPE! If they don’t value the people that work for them, they sure ain’t gonna value customers, they’ll just keep making excuses

ID
#1306294 Review #1306294 is a subjective opinion of poster.
Service
Iherb Customer Care
Reason of review
Poor customer service

They do not take responsibility

2.3
Details
They do not want to give me a refund even though I never received my item. I chatted with them being that there is no customer service phone number and they did not take care of my problem for days. Until they finally said that they are not going to give me a refund. I disputed the transaction so they canceled my account and can never order from them again, which is ok because they are not trustworthy anyway !!!! They do not take responsibility once they ship it out, which is very risky! buy elsewhere even if you pay more because you might lose all your money with them. No customer service. No responsibility. I
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ID
#1301587 Review #1301587 is a subjective opinion of poster.
Service
Iherb Customer Care
Reason of review
Poor customer service
4.5
Details
Update by user Sep 15, 2018

Update: I decided to give iHerb another chance since this had been the first problem in all the time I had been ordering, but when I tried to log in I found they had inactivated my account. I've now found a new source for my vitamins.

Update by user Jul 13, 2018

After I placed this review and...

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ID
#1300852 Review #1300852 is a subjective opinion of poster.
Service
Iherb Customer Care
Pros
  • Good variety of items at good prices
  • Fast shipping
Cons
  • Very bad service when items missing from order
Reason of review
Poor customer service
Loss
$86
Preferred solution
Deliver product or service ordered
2.6
Details
They simply refuse to cancel my account!! It is unbelievable. They will only deactivate so that you can easily reactivate. I spent a week of effort and in the end, they simply refused saying we cannot cancel your account!! That is unacceptable and I have never heard of...
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ID
#1295629 Review #1295629 is a subjective opinion of poster.
Service
Iherb Customer Care
Cons
  • Appalling customer service
Reason of review
Refusal to Cancel Account
Preferred solution
I want my account completely and truly deleted/canceled.
1.2
Details
I had been waiting for about a month for products ordered from iHerb. I attempted to go into my account to find out what is happening only to find that I am locked out of my account. I had to use their poor service of 'live chat customer service' to find out what is...
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ID
#1279281 Review #1279281 is a subjective opinion of poster.
Location
Irvine, California
Service
Iherb Shipping Service
Cons
  • Extremely poor customer service
Reason of review
Problem with delivery
3.1
Details
I ordered goods worth exactly $1,343 in three instalments between May 28 and 29 on iherb.com. The orders were split into 8 different packages; 5 of the packages, which made up about 95% of the order were sent through a local delivery company called GSO. The other 3...
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ID
#1278008 Review #1278008 is a subjective opinion of poster.
Pros
  • Free shipping over 40 dollars
Cons
  • Refuse to give full refund
  • Inconvenience of dealing with fraud investigation
Reason of review
Problem with delivery
Loss
$1251
Preferred solution
Full refund
iherb has unfailingly delivered all orders to me, which is a great relief when contending with the major depression and anziety. So I think the post, "iherb scam," is misleading. I'll add this letter and hope it will lead to something good: Herbert Kleber, Professor of...
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ID
#1275453 Review #1275453 is a subjective opinion of poster.
Service
Iherb Shipping Service
Reason of review
Fast order processing

No product, no communication

1.0
Details
I ordered a product in February 2018, it is now June 2018 and I have unsuccessfully tried to get my refund after not receiving it. My emails went unanswered each time. It's probably a SCAM! Avoid this company. I ordered a product in February 2018, it is now June 2018 and I have unsuccessfully tried to get my refund after not receiving it. My emails went unanswered each time. It's probably a SCAM! Avoid this company. I ordered a product in February 2018, it is now June 2018 and I have unsuccessfully tried to get my refund after not receiving it. My emails went unanswered each time. It's probably a SCAM! Avoid this company. I ordered a product in February 2018, it is now June 2018 and I have unsuccessfully tried to get my refund after not receiving it. My emails went unanswered each time. It's probably a SCAM! Avoid this company.
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ID
#1274098 Review #1274098 is a subjective opinion of poster.
Product
Iherb Supplement
Reason of review
Poor customer service
Loss
$50
Preferred solution
Full refund

FRAUD AND SCAM DO NOT BUY - DO NOT REFUND SHIPPING RATE IF PACKAGE WAS SENT BACK TO THEM FOR NO REASON

1.1
Details
DO NOT SHOP AT IHERB! SCAM FRAUD! BEWARE They will NOT refund your shipping rates if the package was shipped back to their storage, for no reason. My package never arrived and was shipped back to them. Not even my customs office contacted, nor did my local postal office or DHL. The package got lost and was returned to them. Now iHERB will not refund me $4 They tried to accuse me that the item which I ordered was not allowed in my country when that is 100% NOT TRUE! I have experience with the local customs office and if they do have a package like that they will import it but with special taxes and customs fee. I would have been contacted. However, iHerb customer service obvious thinks people are idiots that do not know the laws of the country they live in. I will never shop with them again! HORRIBLE after using them for years this is their THANK YO! Wtf ***
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ID
#1265806 Review #1265806 is a subjective opinion of poster.
Service
Iherb Shipping Service
Pros
  • Quick delivery
Cons
  • Refuse to give full refund
  • Are treating by refused the deliver and the refund
  • Refuse to refund shipping rates because package was shipped back
Reason of review
Return, Exchange or Cancellation Policy
Loss
$4
Preferred solution
Full refund
1.6
Details
I bought a bottle of shampoo on iHerb website. The parcel was delayed. I contacted the customer service. They said they will help to solve the problem. I had trust for them. But I didn't realize that they were treating. They asked the SF express to hold my parcel,...
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ID
#1251426 Review #1251426 is a subjective opinion of poster.
Service
Iherb Shipping Service
Cons
  • Are treating by refused the deliver and the refund
Reason of review
Problem with delivery
Loss
$15
Preferred solution
Full refund

BEST WEBSITE TO GET EXPENSIVE THINGS AT LOW PRICES !!

4.8
Details
Have been ordering from them for the past 2 years and NEVER had any bad experiences ; They once even refunded me for the shipping when my package came with a defective item ! I don't know why there are bad reviews and it's funny that the bad reviews are coming from people who live outside of the U.S ... Figures . A little wise tip for you foreigners - Don't order off an American website if you can't handle shipping times/customs & don't have an ounce of patience in you . For that , Stick to your countries online shopping !
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ID
#1250589 Review #1250589 is a subjective opinion of poster.
Reason of review
Fast order processing

Info on my order

just want to know has my order been sent
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ID
#1244110 Review #1244110 is a subjective opinion of poster.
Reason of review
Order processing issue
1.0
Details
iHerb - Horrible, horrible experience
Placed order with iherb, using expedited shipping. Received email stating I would receive another email when items shipped, with shipping details. Never received that shipping confirmation email. I emailed their customer service, got no response. I contacted their live...
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2 comments
Anonymous
#1468506

The person above speaks the truth, odd company

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ID
#1231797 Review #1231797 is a subjective opinion of poster.
Service
Iherb Customer Care
Reason of review
Order processing issue

Credit card scammers dream

Iherb helps scammers use stolen credit card info. I had strange charges from them on my card and went to check it out. Apparently they see multiple stolen cards a day easily where iherb is being used to scam. Apparently it's so frequent that they have iherb autoflagged by default.
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ID
#1227721 Review #1227721 is a subjective opinion of poster.
Reason of review
Problems with payment