I purchased diaper baby balm for my son worth about USD99, and the delivery took 6 weeks to Malaysia! After a month of non receival of item.
I wrote to iHerb and they blamed the lateness to Malaysian customs. Honestly I have made more than 100 purchases from the USA. None of them took more than 2 weeks for deliver with USPS and other courier service. Basically, iHerb could not even track where the items were as thair tracking only tells you when it leaves their warehouse in the USA.
I wrote to them 3 times through their website and finally raised a report through paypal and insisted on a refund. Even then, it took them 2 weeks to respond on opening up and investigation but not assurance of a refund. Exactly week 6, we received the items. So I withdrew the report on paypal.
I will never again buy from iHerb.
Worst online company. Never again!
Review about: Iherb Shipping Service.
Reason of review: Problem with delivery.
Monetary Loss: $99.