iHerb Reviews

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Up until 6 months ago I found iHerb a pleasure to deal with however then the rot started to set in: they promote many items saying that they're out of stock -- and you can opt for them to contact you when it does come back in stock. With the item I wanted I contacted...
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ID
#2998702 Review #2998702 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

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Package

iHerb - Package
iHerb - Package
I was supposed to have received my package between 7th and 11th October 2021. I have yet to receive the package and today is the 21st.
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ID
#2993846 Review #2993846 is a subjective opinion of poster.
Location
Macon, Georgia
New Reviewer

Your Oder page keeps trying to add items I do not want. All I want is Dr.'s Best Cucurmin ASAP.

When I open IHerb app it gets stuck on my ordering everything but what I want. I want Drs. Best High Absorption Cucurmin and you page will NOT let me buy it without all the other items you want me to purchase. Please HELP!
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ID
#2993645 Review #2993645 is a subjective opinion of poster.
Preferred solution
Apology
New Reviewer

Problem with my order.

Phone number does not get you anywhere, no one answers and the direct you back to the website to a chat...

User's recommendation: Would not recommend.

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ID
#2991698 Review #2991698 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered
i threatened them with the illinois commerce commission. i herb feels they did a great job by saying incorrectly that the item had been delivered to me. the shipping company u d s said they sent it back because they dont deliver to p.o. boxes and i herb does not feel...
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ID
#2987767 Review #2987767 is a subjective opinion of poster.
Location
New Lenox, Illinois
New Reviewer

Cannot place order on website

I have attempted 7 times in placing my order and my payment will not go through this is really disturbing.
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ID
#2983571 Review #2983571 is a subjective opinion of poster.
Location
Oxon Hill, Maryland

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New Reviewer

Order

iHerb - Order
iHerb - Order
iHerb - Order
iHerb - Order
iHerb - Order
iHerb - Order
I have placed 3 orders it has come out of my bank 3 times and keep getting email saying order cancelled due to payment
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ID
#2975755 Review #2975755 is a subjective opinion of poster.
Pros
  • Customer service
Loss
$200
Preferred solution
Deliver product or service ordered

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New Reviewer

Bank notice successfully debited my account but no delivery

Placed order 8 Oct 2021, debited credit card account HKD 338.00 its been a week, still no delivery. Frequently order stuff from iherbs, this is first time encounter this problem please assist, thanks
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ID
#2971280 Review #2971280 is a subjective opinion of poster.
Pros
  • Quick delivery
Loss
$338
Preferred solution
Deliver product or service ordered

Problem with my order.

I was overcharged for a few dollars after my total was presented on my credit card. Most Sincerely Gayle RayeBremer
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ID
#2970148 Review #2970148 is a subjective opinion of poster.
Location
Baltimore, Maryland

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New Reviewer

Missing order

iHerb - Missing order
I didnt get an item from my last order. I got a different item instead. I ordered for children vitamin C and got a hair serum oil instead.
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ID
#2940037 Review #2940037 is a subjective opinion of poster.
Loss
$6
Preferred solution
Deliver product or service ordered
New Reviewer

I have not received my orders

Hi I was expecting my order by Sept 27 ,I have not received it yet,tracking shows returned I want to know what happened and if it can be sent to me as soon as possible or refund my money. Thank you Rosemary Hachu 3-530 cote street K1k0z7 Ottawa Ontario Canada Tracking number is LTN16810****N1
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ID
#2925501 Review #2925501 is a subjective opinion of poster.
Loss
$98
Preferred solution
Deliver product or service ordered
New Reviewer
You can not talk to a life person I mean it all when you finally do think you going to talk to a live person it turns out to be automatic message telling you that there's no live person that you can talk to and then it says goodbye. I have emailed them multiple times...
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ID
#2923003 Review #2923003 is a subjective opinion of poster.
Service
Iherb Shipping Service
Pros
  • Fast shipping
Cons
  • No phone number

Wrong person ordered

The order is not mine. I have the same phone number as them apparently. I havent been charged for this other persons order thank goodness. My gripe is the lack of customer service response and no number to call.
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ID
#2915275 Review #2915275 is a subjective opinion of poster.
Location
Dallas, Texas

I need a return label for the Neprinol AFD

I need a refund put back on my original payment for order 391448**** for the Neprinol AFD reference # RA092100****337. I requested a refund but have not gotten a shipping label or any correspondence from you. You also need to have a phone number where you can get hold of a real person. The life chat bot is a waste of time.
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ID
#2913286 Review #2913286 is a subjective opinion of poster.
Location
Edmonds, Washington

I need a return the Neprinol AFD

I requested to return a product and my return # is RA092100****337 I never got a return shipping label and I want my money returned to my original payment. Please send a shipping label so I can return this product. I got blood clots while on this product so I guess it doesn't work for me. Also, it is very frustrating that you can't talk to anyone. The chat bot is horrible and doesn't help at all! I probably will never order from this compy

User's recommendation: hard to return a product from this company. You can't talk to a real person!

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ID
#2912543 Review #2912543 is a subjective opinion of poster.
Location
Edmonds, Washington