Show reviews that mention
order customer customer service service money shipping products refund delivery dhl
Filter review

Charges to my card Not authorised

1.0
Details
no one answer the phone. online or otherwise. my card was used fraudulently. I call my credit card company. my credit card company has cancel my card on file.

User's recommendation: Stay alert. Be careful. Don't buy.

View full review
ID
#2106193 Review #2106193 is a subjective opinion of poster.

Order problem

3.5
Details
I explained my order issue with Priscilla 3 TIMES! SHE KEPT ENDING THE CHAT without addressing my order issues. Horrible experience, I'm hesitant to use this company for any future purchases. I ordered 2 of the one pound bags of pumpkin seeds, not 12oz, why would I order the 12 oz when all my other previous orders for same item, have been one pound. I was charged for the 1lb size and received 12oz , why? Also why cant I speak to a human? This is a lousy way to communicate for a company that I have come to rely on for products I frequently use, please ! Will someone please tell me how this can be corrected???

User's recommendation: Check your as soon as you receive it, if it's not correct, contact the company, somehow!

View full review
ID
#2105773 Review #2105773 is a subjective opinion of poster.
Location
Bridgeview, Illinois

I haven't received my order

1.0
Details
iHerb didn't respond for my call and e mail

User's recommendation: Never make business with iHerb.

View full review
ID
#2100769 Review #2100769 is a subjective opinion of poster.
Product
Iherb Supplement
Pros
  • Products are good
Preferred solution
Deliver product or service ordered

No order. no help no service. 2 hours wasted

1.0
Details
needed code to place order. never received one. 2 hours trying. website iherb.com no help. phone numbers no help 804 414 ****, 951 616 ****

User's recommendation: make own product much faster.

View full review
ID
#2098341 Review #2098341 is a subjective opinion of poster.
Location
Georgetown, Texas

Trying to place order

1.0
Details
over 2 hours trying to receive codes I can place

User's recommendation: make your own products.

View full review
ID
#2098315 Review #2098315 is a subjective opinion of poster.
Product
Iherb Website
Cons
  • Customer service dismissive
Preferred solution
let me place my order. Been trying for 2 hours

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Where the *** is my order and this is the last time I order

3.2
Details
Update by user Sep 03

It was eventually shipped, received it about five days later.

Update by user Sep 03

The items came about 4 days later.

Original review posted by user Aug 04
I ordered stuff on 7/31/2020 and I have no information on shipping!!!!!! *** send the order, this is the last ti.e I order from you, if I don't hear from you today I'm doing a charge back!!!!!!

User's recommendation: Don't order from them.

View full review
ID
#2098105 Review #2098105 is a subjective opinion of poster.
Service
Iherb Shipping Service
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Its been two months Product not received yet

1.0
Details
Update by user Sep 02

Company fixed the issue and I have been provided with full refund.

Original review posted by user Aug 03
I have mailed you 2 times about my shipment problem,iherb and you guys are not replying at all... Such a worst company. Plz contact me. I want you to cancel my order and let Aramex know that you cancelled it from your side so that Aramex can return the product to you and then you can refund my money.. Plz contact me... It's been two months.. You people are so irresponsible.
View full review
Resolved
ID
#2095047 Review #2095047 is a subjective opinion of poster.
Cons
  • Bad customer service
Preferred solution
Full refund

Code?

I made the order from IHerb, asking me the authorization Code. I call my credit card company, they said there is no such code. I am confused.
View full review
ID
#2093304 Review #2093304 is a subjective opinion of poster.
Service
Iherb Customer Care
Preferred solution
Let the company propose a solution

Non delivery , And Visa charged for item

Recording No one is available at this time!
View full review
ID
#2085045 Review #2085045 is a subjective opinion of poster.
Loss
$52
Preferred solution
Deliver product or service ordered

What to change the name in my order

1.0
Details
Want to cancel my order
View full review
ID
#2038882 Review #2038882 is a subjective opinion of poster.

Aramex not accepting C/O address proof

Aramex did not accept the address proof because it does not have my name on it. It is a C/O address so obviously cannot have my name on the office ID of the C/O person. I use this C/O address because all couriers are sure to deliver promptly. If your courier does not accept C/O address proof then why did iherb accepted that C/O address I had given for the purchase?. Please refund the money back to my account

User's recommendation: Bad experience with iherb, I won't recommend.

View full review
ID
#2016238 Review #2016238 is a subjective opinion of poster.
Location
Shillong, Meghalaya

Package damaged children vitamin c glass

LPackage delivered today Glass vitamin bottle broken inside Box closed Damp Afraid to get cut Should I bring it back to a ups

User's recommendation: Love your product.

View full review
ID
#1999685 Review #1999685 is a subjective opinion of poster.
Pros
  • Fast shipping
Cons
  • Terrible customer service
Preferred solution
Let the company propose a solution

I'm ok now. Everything has been taken care of

3.0
Details
I'm taken care of now. Thanks
View full review
ID
#1981200 Review #1981200 is a subjective opinion of poster.
Location
Doylestown, Pennsylvania

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.0
Details
iHerb - Misrepresenting Information about Customs - Very Poor Customer Service
I was shocked when I received a mail from the shipping company to inform about customs that reach approximately 159 USD while my order costs approximately 71 USD. I wasn't informed nor warned or even noted by IHERB about the existence of such customs on placing the...
View full review
ID
#1972963 Review #1972963 is a subjective opinion of poster.
Product
Iherb Supplement
Loss
$71
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Terrible help when they shipped out the wrong product

1.0
Details
I received a wrong product and they have no interest in shipping the correct item immediately. I wasted an hour texting back and forth with a "customer service" person Ossama. No manager available to set the problem correct in a timely fashion.

User's recommendation: Don't do business with them, if they make a mistake, there is no sense of urgency to correct it.

View full review
ID
#1965941 Review #1965941 is a subjective opinion of poster.
Cons
  • Bad customer service
Loss
$61
Preferred solution
Deliver product or service ordered