iHerb Phone Numbers and Emails

Customer Service:

  • (951) 616-3600

iHerb Emails:

Customer Service
Discounts/ Rewards/ Cashback
Privacy Inquiries
More phone numbers and emails Less phone numbers and emails

iHerb Contact Information

iHerb Website:

iHerb Online Chat:

Corporate Office Address:

iHerb LLC
301 N Lake Ave
Pasadena, California 91101
United States

Other Info (opening hours):


Monday - Friday: 9:00am - 5:00pm

Saturday - Sunday: 10:00am - 3:00pm


Legal Department

301 North Lake Avenue, Suite 600

Pasadena, CA 91101


15535 Sand Canyon Ave,

Irvine, California 92618

Distribution Facility

22780 Harley Knox Blvd,

Perris, CA 92571


1795 Worldwide Blvd,

Hebron, Kentucky 41048


1540 Vanburen Rd,

Easton, Pennsylvania 18045


2650 Auto Mall Dr,

Elgin, Illinois 60124


No. 1158 Zhangdong Road,

Room 802 Bldg 2,

Pudong , China 201203, CN


6th Floor, Block 4,

Kingboard Square,

No. 269 Tong Xie Road,

Changning District ,

Puxi, Shanghai 200335, CN

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iHerb Rating Based on 214 Reviews

Rating details

more details
Customer service
Product or Service Quality
Diversity of Products or Services

Rating stats

Rating trend

Summary of iHerb Customer Service Calls

01:37 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call iHerb Customer Service?

Shipping and Delivery Question:

  • “Shipping label sent too large”
  • “Have not received my refund”
  • “Didn't receive package”

Payments and Charges Question:

  • “Small charge verification”
  • “Query with charges on my order”
  • “Update payment method”

Request for Information Question:

  • “I need help with an order”
  • “Regarding my order status”
  • “My order confirmation”

Account Question:

  • “My account is blocked”
  • “Can't login to my account”
  • “I have a problem with my account”

Product/ Service Question:

  • “Damaged Item”
  • “Damaged products”
  • “Broken iten”

Return/ Replace Question:

  • “I have returned a package for an authorized refund. I have not received it”
  • “Return”
  • “Asking Returnlevel By mail”

Activation/ Cancellation Question:

  • “Cancelled orfer was told charge declined still charged”
  • “They canceled my order but didn't refund me my money, why ?”
  • “Impossible to unsubscribe!!!!!!!!”

Refund Question:

  • “Refund”
  • “For a refund”

Cards Question:

  • “Gift cards”
  • “Updaye credit card”

Website/ Application Question:

  • “I am unable to place my order online”
  • “Your site won't take my Street name. Which is Via Astuto”

Staff Question:

  • “I need to speak to customer service”

Other Question:

  • “Order product”
  • “Listings”
  • “I think there is something wrong with the supplements”


iHerb Delivery Policy
To read more: https://www.iherb.com/shipping
iHerb Terms of Service
To read more: https://www.iherb.com/info/termsofuse
iHerb Privacy Policy
To read more: https://www.iherb.com/info/privacy
Top iHerb Services

Shipping Service, Customer Care, Rewards Program

Top iHerb Products

Supplement, Website, Quercetin With Bromelain Supplement

iHerb Pros and Cons

Pros: Good selection, Fast delivery, Quick delivery, Low prices, Free shipping over 40 dollars

Cons: Bad customer service, Total frustration, Shipping, No help correcting their mistakes, Extremely poor customer service


iHerb sells nutritional supplements and other healthy products both in the U.S., as well as internationally. A constantly-expanding business, iHerb carries one of the largest selections of high-quality nutritional products in the world.

iHerb reviews and complaints

iHerb is ranked 108 out of 795 in Pharmacy category

Area Served

USA, Europe, Worldwide, UK, Asia

Payment Methods

VISAMasterCardAmerican Express

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