Contact iHerb Customer Service
iHerb Phone Numbers and Emails
Customer Service Number:
-
(951) 616-3600
iHerb Emails:
iHerb Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
iHerb Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call iHerb is (951) 616-3600. 28% of customers managed to speak with a real person.
The average hold time is up to 3 minutes. The longest wait times are on Wednesday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as iHerb may ask you for the following information to identify you as a customer: email, first and last name or address or zip code.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
iHerb Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call iHerb is (951) 616-3600. 28% of customers managed to speak with a real person.
The average hold time is up to 3 minutes. The longest wait times are on Wednesday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as iHerb may ask you for the following information to identify you as a customer: email, first and last name or address or zip code.
People call iHerb mainly because of request for information, product/ service, shipping and delivery.
5% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact iHerb is info@iherb.com. 97% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
How to Contact iHerb Customer Service?
Most Popular Number:
| Total calls: 3 941 | Issues resolved: 79 | Last call: Mar 5, 2026 |
Contact Information
iHerb Website:
iHerb Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday - Friday: 9:00am - 5:00pm
Saturday - Sunday: 10:00am - 3:00pm
Locations:
Legal Department
301 North Lake Avenue, Suite 600
Pasadena, CA 91101
Technology
15535 Sand Canyon Ave,
Irvine, California 92618
Distribution Facility
22780 Harley Knox Blvd,
Perris, CA 92571
Hebron
1795 Worldwide Blvd,
Hebron, Kentucky 41048
Easton
1540 Vanburen Rd,
Easton, Pennsylvania 18045
Elgin
2650 Auto Mall Dr,
Elgin, Illinois 60124
Pudong
No. 1158 Zhangdong Road,
Room 802 Bldg 2,
Pudong , China 201203, CN
Puxi
6th Floor, Block 4,
Kingboard Square,
No. 269 Tong Xie Road,
Changning District ,
Puxi, Shanghai 200335, CN
iHerb Customer Service Reviews
Respectfully humbly lovingly kindly cheer's peacelove, not impressed with no ability to speak w/ a live person representative agent that's humbly frustrating and challenging, was to hard to reach out to anyone at iHerb.
Kindest,
Actually answering the complaint, with a meaningful response. Nobody from any of the 3 organizations involved has answereed, except iHerb's Chatbot says I am a liar.
How Good is iHerb's Customer Service?
Summary of iHerb Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call iHerb?
Shipping and Delivery Question:
- “Organic Garlic Powder package received opened.”
- “Didn't receive order”
- “I did not receive an item I ordered”
Request for Information Question:
- “Want to know why my order was cancelled”
- “I need information about my order.”
- “I have placed an order, I need information please.”
Product/ Service Question:
- “My last order I received the 2 medix 5.5 products. The glycolic body wash was shrink wrapped the retinol body cream was not the top was slightly a skew on the body cream. It’s not leaking. I just wanted to make sure that this wasn’t an opened pro”
- “Order and pay”
- “Complain”
Payments and Charges Question:
- “Fraudulent activity”
- “Order not showing up but charged my account”
- “I’m trying to use coupon and it’s not letting me.”
Return/ Replace Question:
- “Want to return the OX bile”
- “Returned shipment why?”
- “Returns”
Account Question:
- “I forgot to use my coupon”
- “Account”
- “Can't find my account”
Activation/ Cancellation Question:
- “Cancel orders”
- “Have tried for over 2 yrs to cancel all autoships”
- “Cancel my order”
Refund Question:
- “Refund”
- I want to get my money back!
- “Didnt recive my refund”
Cards Question:
- “Card visa card changed from 8646”
- “Wrong credit card number”
- “Change credit card”
Website/ Application Question:
- “You’re web site to order is a mess”
- “Website does not work”
- “On my app it says that my order has been delivered but when I went to look for it I didn’t find it”
Staff Question:
- “Present service change”
- “To speak with someone in customer service”
- “To speak to customer service about scamming people about not being able to cancel their order orget in touch with anyone in regards about canceling their order”
Employment Question:
- “Job”
- “Info on 401k vested stock”
- “W2 2023 update address”
Other Question:
- “Received organic garlic powder bag opened!”
- “Issue with order”
- “Missing autoship ordet”
Compare iHerb Customer Service To
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