Contact Information

You can contact the customer service representative of iHerb calling iHerb's helpline phone numbers.

Customer Service:

  • (951) 616-3600
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Currently you can call only US numbers.

iHerb Website:

iHerb Online Chat:

iHerb Emails:

  • Customer Service
  • Legal Privacy Inquiries

Corporate Office Address:

iHerb LLC
301 N Lake Ave
Pasadena, California 91101
United States

Other Info (opening hours):

Other Locations:

Legal Department:

301 North Lake Avenue, Suite 600

Pasadena, CA 91101


Technology:

15535 Sand Canyon Ave,

Irvine, California 92618


Distribution Facility:

22780 Harley Knox Blvd,

Perris, CA 92571


1795 Worldwide Blvd,

Hebron, Kentucky 41048


1540 Vanburen Rd,

Easton, Pennsylvania 18045


2650 Auto Mall Dr,

Elgin, Illinois 60124


China Offices:

No. 1158 Zhangdong Road, Room 802 Bldg 2,

Pudong , China 201203, CN


6th Floor, Block 4, Kingboard Square, No. 269 Tong Xie Road,

Changning District ,

Puxi, Shanghai 200335, CN

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iHerb Rating Based on 165 Reviews

Rating details

2.0
more details
Customer service
Website
Product or Service Quality
Diversity of Products or Services

Rating stats

Rating trend

Summary of iHerb Customer Service Calls

143 TOTAL
CALLS
01:46 AVG CALL
DURATION
4% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call iHerb Customer Service?

Shipping and Delivery Question:

  • “I have not received my orders”
  • “Non delivery , And Visa charged for item”
  • “Missing items”

Request for Information Question:

  • “Question about order”
  • “Looking for phone number for payroll”
  • “Question about exp. date of product I ordered”

Payments and Charges Question:

  • “Payment”
  • “Make a payment” , Review # 2175203
  • “Charges to my card Not authorised” , Review # 2106193

Product/ Service Question:

  • “Received damaged item”
  • “Join and work...”
  • “Item damaged”

Refund Question:

  • “Refund”
  • “For a refund”

Account Question:

  • “Account issue”
  • “Can't login to my account”
  • “Unable to reset password”

Activation/ Cancellation Question:

  • “Order canceled” , Review # 2216891
  • “Cancel my order”

Staff Question:

  • “I need to speak to customer service”

Return/ Replace Question:

  • “Return”

Other Question:

  • “Asap”
  • “Package”
  • “Order problem”

About

iHerb Delivery Policy
To read more: https://www.iherb.com/shipping
iHerb Terms of Service
To read more: https://www.iherb.com/info/termsofuse
iHerb Privacy Policy
To read more: https://www.iherb.com/info/privacy
Top iHerb Services

Shipping Service, Customer Care, Rewards Program

Top iHerb Products

Supplement, Website, Quercetin With Bromelain Supplement

iHerb Pros and Cons

Pros: Good selection, Low prices, Quick delivery, Products are good, Free shipping over 40 dollars

Cons: Bad customer service, Total frustration, No help correcting their mistakes, Customer service dismissive, Shipping

Summary

iHerb sells nutritional supplements and other healthy products both in the U.S., as well as internationally. A constantly-expanding business, iHerb carries one of the largest selections of high-quality nutritional products in the world.

iHerb reviews and complaints

iHerb is ranked 93 out of 715 in Pharmacy category

Area Served

USA, Europe, Worldwide, UK

Payment Methods

VISAMasterCardAmerican Express

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