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I am so disappointed in iHerb service. I am a repeat customer but they failed to even get my order out of the door because they could not complete the transaction with my bank in the UK.

They tried some 'small charge' verification method that I was actually a real customer. However, repeated calls to my bank failed to trace iHerb's transaction requests.

After days going around in circles I just cancelled my order and went with HealthMonthly.co.uk. I think iHerb should stick to their local California market and forget the international market until they have their business processes sorted out seriously.

Reason of review: Order processing issue.

Monetary Loss: $142.

iHerb Cons: Total frustration.

Location: Kent, England

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Anonymous
#1104772

Wow, I have somewhat the same experience. I agree, they need to change their payment gateway before getting into international market. What a mess!

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