Appalling customer services, rip off company. I ordered from their uk website, which has prices in GBP.
When the package arrived I was told to pay an additional charge of 55% of the price for import duty (I hadn't even realised I was importing items). When I investigated it turned out they had mislabelled the box to say the items were worth a lot more than their actual value, thus incurring extra charges. Normal uk duty would be 20%.
They refused to refund me for the items, saying that the return shipping cost was more, even though DHL confirmed to me that return shipping would be free. I have basically lost my money and received nothing.
Product or Service Mentioned: Iherb Customer Care.
Reason of review: Pricing issue.
Location: London, England