Appalling customer services, rip off company. I ordered from their uk website, which has prices in GBP.

When the package arrived I was told to pay an additional charge of 55% of the price for import duty (I hadn't even realised I was importing items). When I investigated it turned out they had mislabelled the box to say the items were worth a lot more than their actual value, thus incurring extra charges. Normal uk duty would be 20%.

They refused to refund me for the items, saying that the return shipping cost was more, even though DHL confirmed to me that return shipping would be free. I have basically lost my money and received nothing.

Product or Service Mentioned: Iherb Customer Care.

Reason of review: Pricing issue.

Location: London, England

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I herb customer from Gateshead England duped into paying £19.00 on delivery what a scam !! Stay well away from this company !!!


Same here, to Newcastle. Ordered vitamin tablets.

DHL charging an extra £18, no mention of this during purchase.

Dismissive customer service. Wondering if trading standards may be able to help?

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