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14 comments
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1.0

This is how the scam works:

You are charged for the order + shipping.

The order is never shipped, and there is no shipping proof (custom reject, wrong address, or fail delivery), then they just don t do any refund... Inventing their own rule that if it does not reach you it is not their responsibility...

Read the fine print!

This is how the scam works:

You are charged for the order + shipping.

The order is never shipped, and there is no shipping proof (custom reject, wrong address, or fail delivery), then they just don t do any refund... Inventing their own rule that if it does not reach you it is not their responsibility...

Read the fine print!

This is how the scam works:

You are charged for the order + shipping.

The order is never shipped, and there is no shipping proof (custom reject, wrong address, or fail delivery), then they just don t do any refund... Inventing their own rule that if it does not reach you it is not their responsibility...

Read the fine print!

This is how the scam works:

You are charged for the order + shipping.

The order is never shipped, and there is no shipping proof (custom reject, wrong address, or fail delivery), then they just don t do any refund... Inventing their own rule that if it does not reach you it is not their responsibility...

Read the fine print!

This is how the scam works:

You are charged for the order + shipping.

The order is never shipped, and there is no shipping proof (custom reject, wrong address, or fail delivery), then they just don t do any refund... Inventing their own rule that if it does not reach you it is not their responsibility...

Read the fine print!

Reason of review: FRAUDULENT COMPANY.

Monetary Loss: $95.

Preferred solution: Full refund.

Location: Berlin, Berlin

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Guest

This is what happened to me. Fortunately, the loss was only twenty three dollars. DO NOT BUY ANYTHING FROM IHERB.

Guest

This place is a scam, I ordered products on 2-20 with a credit card and now their telling me that I don't have a order, I'm reporting them to the BBB and also calling the local news station in their city. The soap I ordered was for my 93 yr. old Dad, What a shame that they rip everyone off

Guest

I also got my muscletech fake whey Protein....where to complain ..I don’t know

Guest
reply icon Replying to comment of Guest-1592328

I am in china ...I ordered protein from my chinese friend The box was destroyed..and protein powder is not so good in taste

Guest

I AM IN Canada and have dealt with I herb a lot and not once complaint. A lady I have coffee with is ordering from them as well

Guest

That's not true. My brother and I have shopped with iHerb for a substantial time from Singapore and the product has been great always.

No lost items, no wrong products and the items are as authentic as it gets.

From the comments here, looks like the problem is coming from Europe, bad representation there or taxing rule limitation.... gotta isolate the issue.

Guest

HORRIBLE COMPANYI have ordered, got Order Confirmation. Of course the order didn't arrive.

Than they cancelled the shipment, and resend it. They put the different amount on Commercial Invoice, in $ but my payment and order confirmation was in EUR, and without Loyalty Credit..So now I have problems with the customs because of the price they wrote on Invoice.I complained to iHerb but they said it's not their fault, they write Invoice like that...Many people around the world have problem like this, they all complain but it's never iHerb fault.

Guest

I have just been scammed out of £26. There are large importation taxes on items brought in from outside U.K./eu of course they don't tell you that as you order. When you try to return/cancel they charge you for the cost of shipping back to US which is usually greater than your order price, ergo they refuse to refund you and abandon the order.

Guest

I have ordered with them for years and never had a problem AT ALL!

Guest

They are not willing to investigate what cause the wrong address with the shipping company. In my case with DHL.

No good response at all!!!

Guest

I ordered from iherb and I put the wrong address in and they paid me back within 5 days. NO PROBLEM

Guest

Have been using I Herb for years... never had any problems at all.

Everything is shipped quickly and the orders have always been complete. I was very surprised to see these comments...

Guest

Same here! I lost £33 with this scam, sent the parcel, asked for a further £17, I refused to pay and they took they money saying it WA to pay for the parcel to be returned.

Total scam company they should be closed down

Same here! I lost £33 with this scam, sent the parcel, asked for a further £17, I refused to pay and they took they money saying it WA to pay for the parcel to be returned. Total scam company they should be closed down

Same here!

I lost £33 with this scam, sent the parcel, asked for a further £17, I refused to pay and they took they money saying it WA to pay for the parcel to be returned. Total scam company they shod be closed down

Guest

same like me..they charged me $150 in my bank card but never send to me my orders and they say need to verify.. how people exists in this world..

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