iHerb - My rewards credit vanished and became negative.

2.9
Details
iHerb - My rewards credit vanished and became negative.
iHerb - My rewards credit vanished and became negative.
My rewards code is BRC578. I've tried to contact Iherb three times by email without solution/ answer. My rewards credits have dropped from US$ 7.83 (on 07/02/2019) to US$ -23.18 (on 07/07/2019). When these changes on the rewards credit have happened, almost 10 dolars were missing on the first time and right after that more US$ 7.5 were missing (61.22 to 53.72= 7.5). At the moment, at least US$ 17 are missing and the available rewards credit should be US$ 17 plus all the money earned after that US$ 11.19, totalizing US$ 28.19. I want all my rewards US$ US$ 28.19.
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ID
#1593927 Review #1593927 is a subjective opinion of poster.
Service
Iherb Rewards Program
Pros
  • Good products
Cons
  • Bad customer service
  • Iherb ignores emails and it does not solve issues
Reason of review
Poor customer service
Loss
$28
Preferred solution
Full refund
1.6
Details
Rewards Credit seems to be totally not credited at all nowadays! Scam! Or, they may have quietly eliminated it without a sound! To-date, I do not know how much credit I have missed out because the transactions from our referral are not transparent and there is no...
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1 comment
Anonymous
#1378829

My rewards came to a screeching halt as well! I mean, I get loyalty credit points, but I was earning every day from posting code on Honey, and haven't seen a dime added to my program in MONTHS.

ID
#1059703 Review #1059703 is a subjective opinion of poster.
Service
Iherb Rewards Program
Reason of review
Poor customer service
1.8
Details
I participate Rewards Program from Iherb and they took my money and did not make the depposit. Besides that I' ve sent many e-mails to them without an answer..
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1 comment
Anonymous
#1338419

I am also waiting, and there have been no deposit yet, and I am getting no answers to my emails. They used to respond, but now that it comes to paying, they stopped.

They keep saying they will reply shortly, and yet, I never get any reply for weeks.

It seems like it may be a scam.. perhaps they used to pay, but I read there is new management and a lot of unhappy customers as well.

ID
#1048979 Review #1048979 is a subjective opinion of poster.
Service
Iherb Rewards Program
Reason of review
Problems with payment

YOU WOULD NOT BELIEVE THE POOR EXPERIENCE DEALING W/ IHERB, DO NOT WASTE YOUR TIME OR MONEY--BEWARE~

THE GIMMICKS OF THEIR REWARDS AND OFFER TO GIVE CREDIT TO YOU FOR REFERRING OTHERS IS A SCAM TO SAY THE LEAST. IF YOU ASK WHY YOU NEVER RECEIVED THE CREDIT WAIT UNTIL YOU GET THEIR ANSWERS, THEY AVOID IT. IF I SHARED THE 20+ EMAILS BACK AND FORTH TRYING TO GET A $5 CREDIT YOU WOULD NEVER TRUST THIS COMPANY! NO COMPANY CAN LAST DOING BUSINESS THIS WAY. TOTALLY UNETHICAL COMPANY -- BEWARE IF YOU ASK A QUESTION FOR CREDIT YOU ARE DUE OR IF YOU ASK TO CANCEL AN ORDER THAT HAS NOT SHIPPED, THEY DANCE AROUND YOUR REQUEST AND NEVER ANSWER A DIRECT QUESTION. EVEN WHEN CALLING THE COMPANY IT IS NOT ANY BETTER.
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ID
#846941 Review #846941 is a subjective opinion of poster.
Location
Prospect Heights, Illinois
Service
Iherb Rewards Program
Reason of review
Not as described/ advertised

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