My partner recently put an order into iHerb for a total of 9 products, totalling over £100. They arrived yesterday and one of the items I had ordered for training recovery purposes wasn't there, instead they'd sent a bug spray. My partner sent an email to inform them...
View full review
1 comment
Anonymous
#1075728

In shipment they sent an item my wife did not order or want, instead of an item I did order. Emailed them.

They said ordered item wasn't available. But why send something I don't want? Told them I will return wrong item if they send me a return label.

No comment on that.

Will dispute this with VISA if refund not forthcoming . Told the wife, don't order from them ever again.

ID
#682616 Review #682616 is a subjective opinion of poster.
Location
Louth, England
Service
Iherb Shipping Service
Reason of review
Problem with delivery
1.0
Details
Iherb used to be great. Now shipping to South Korea is super slow and unreliable. Customer service is horrible now too. They won't respond to these problems. What happened to this once great company? English speakers built this website in South Korea (we were the ones...
View full review
1 comment
Anonymous
#1252932

Actually, most buyers from South Korea are Korean and not native English speakers. IHerb is one of the most popular American sites Koreans visit when buying from the U.S.

ID
#604296 Review #604296 is a subjective opinion of poster.
Location
Seoul, Seoul
Service
Iherb Shipping Service
Cons
  • No help
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Full refund
HEED THIS WARNING!!!!!!!!!!!! NEVER EVER DO BUSINESS WITH A WEBSITE CALLED IHERB.COM. IT IS THE MOST APPALLING CUSTOMER SERVICE I HAVE EVER SEEN. THEY TAKE YOUR MONEY JIP YOU DO NOT GIVE YOU YOUR ORDER THEN YOU SPEND AN HOUR OR MORE ON THEIR CUSTOMER SERVICE ARGUING SO...
View full review
3 comments
Biran
#1051205

Their answers are just *** copy/paste texts, and they just answer to shut you up.

People complaining about your attitude or saying that iHerb is reliable, pls dont talk of what you don't understand.

So you guys made an order and everything went well...that's not a good service, that's the normal thing that should happen. Now when that doesn't happen and when you need the company to take responsibility and see nothing of it and just a *** game of pushing you out...you my friend will know about the attitude and what a good company is.

Check my problem with them, still unresolved:

http://iherb.pissedconsumer.com/no-order-and-a-refund-where-201509****5452.html

View more comments
ID
#436715 Review #436715 is a subjective opinion of poster.
Location
Saskatoon, Saskatchewan
Service
Iherb Shipping Service
Loss
$50

Iherb stole my money and their support laughed as they did so

I made an order of vitamins from their website and the product was never delivered. I spoke to the shipping company and they said iherb.com simply has to contact them in order to process the refund. Simple I thought. Wrong.After 19 emails back and forth with iherb.com customer support, 13 of which were the EXACT same copy and paste from them, I realize they simply wanted to steal my money. And it seems they even enjoyed it. They wouldn't even acknowledge that all they had to do was contact the shipping company. I asked over and over. I got the same copy and paste answers saying "international mail is untrackable." That is just completely wrong.So 6 months later, way too many emails and hours of my life spent trying to rectify this, I get this an the last email from iherb.com so-called support:"refund is :Denied"Classy. Way to laugh at those whose money you have stolen.Never order from them unless you are prepared to have your money completely stolen, receive not product, and be laughed at by their support.
View full review
2 comments
Anonymous
#906981

well that's not surprising the treatment of their employees is even worse, I was harassed there endlessly as an employee, they are the most immature, irresponsible, and unprofessional company I have ever worked for, and CEO Ray Faree stands behind the foolishness he even decided to take time from his busy schedule to come to my work area and harass me personally one day unbelievable group of people there.

Anonymous
#680367

Same thing happened to me. I think the picker stole two of my boxes at Christmas, knowing there was something in there that they wanted.

Now, they have given me the wrong thing AGAIN (have also received stuff damaged) and they won't respond to emails.

I am a very preferred customer - thousands of $$ spent. There is something wrong with the company.

View more comments (1)
ID
#404898 Review #404898 is a subjective opinion of poster.
Location
Kensington, Maryland
Service
Iherb Shipping Service
Loss
$34