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Verified Reviewer

iHerb - Where the *** is my order and this is the last time I order

3.2
Details
Update by user Sep 03

It was eventually shipped, received it about five days later.

Update by user Sep 03

The items came about 4 days later.

Original review posted by user Aug 04
I ordered stuff on 7/31/2020 and I have no information on shipping!!!!!! *** send the order, this is the last ti.e I order from you, if I don't hear from you today I'm doing a charge back!!!!!!

User's recommendation: Don't order from them.

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ID
#2098105 Review #2098105 is a subjective opinion of poster.
Service
Iherb Shipping Service
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

iHerb - Avoid

1.8
Details
iHerb - Avoid
Order or received in 10/1 and sent in December.Arrived in my country at the 14December but they say they only refund it it is returned.How do I know it isn’t lost or someone got it??? Tracking isn’t available all the way. Order number 41059****.Want my refund.Best regards.
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ID
#1756954 Review #1756954 is a subjective opinion of poster.
Service
Iherb Shipping Service
Pros
  • Advertised prices
Cons
  • Extremely poor customer service
  • Lack of phone support
  • Total frustration
Reason of review
Problem with delivery
Loss
$31
Preferred solution
Full refund

iHerb - Help to order and code

i tried to order but am blocked evn with correct code as have ordered before but long ago and cant remember password,even with code given everytime it does not work,need product desperately.thank you so much for help. Mrs M.J. christie
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ID
#1713668 Review #1713668 is a subjective opinion of poster.
Location
Windsor, England
Service
Iherb Shipping Service

IHerb sends additional unordered bottles to increase duty

1.0
Details
IHerb sends additional unordered bottles to increase duty
I asked for one bottle of supplements and was asked to pay a whopping ₹2000 duty. When I opened the box there were two additional bottles of men’s supplements that I had never asked for. Tried to contact iHerb to resolve this but never got a reply.
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ID
#1688614 Review #1688614 is a subjective opinion of poster.
Service
Iherb Shipping Service
Reason of review
Problems with payment
Loss
$2000
Preferred solution
Full refund

IHERb report packages as shipped and they never left and never delivered high value orders

1.8
Details
I ordered few products from IHERb , they marked them as shipped in IHERb account and when followed up with the shipment carrier it’s found that those are not true and they provided incorrect update on the orders to avoid complains on IHERb for confusion. This company needs to be audited for the the integrity and honesty of Their customer service and maybe the product quality
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ID
#1543496 Review #1543496 is a subjective opinion of poster.
Location
Dhahran, Ash Sharqiyah Province
Service
Iherb Shipping Service
Reason of review
Order processing issue
1.2
Details
Lousy iherb support and inactive DHL courier sweeping off 388 dollars worth of shipment
I never got the shipment. it is lying with courier company in customs with not an iota of support from iherb and 388 dollars worth of order is going to be abandoned in customs with no support regarding documentation from iherb or the company or the courier service. I...
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ID
#1489782 Review #1489782 is a subjective opinion of poster.
Service
Iherb Shipping Service
Pros
  • Low prices
Cons
  • Very bad service when items missing from order
  • Service
  • No help correcting their mistakes
Reason of review
Poor customer service
Loss
$388
Preferred solution
Deliver product or service ordered

iHerb - "I never received my order"

1.2
Details
Update by user Dec 21, 2018

I never received my order. It may have been lost in transit.I contacted iHerb lots of times with this problem.

I was told to go looking for my shipment at my post office (it was not there), and I have been told to contact "the local", which I assume is the same thing.

They do not have my shipment.............“Very poor customer service and it is a scam !!!!!!!!!!!!” Every employee in support who I chatted with gave me a completely different story!They don't provide help , they don't care about their customers! Don't do business with iHerb At this point, all I know is that IHerb has my money but I have not received my product,.............and I have gone to much, much more trouble than I would have,note:Order Number: 40127****

Original review posted by user Nov 21, 2018
I never received my order. It may have been lost in transit. I contacted iHerb lots of times with this problem. I was told to go looking for my shipment at my post office (it was not there), and I have been told to contact "the local", which I assume is the same thing. They do not have my shipment.............“Very poor customer service and it is a scam !!!!!!!!!!!!” Every employee in support who I chatted with gave me a completely different story! They don't provide help , they don't care about their customers! Don't do business with iHerb At this point, all I know is that IHerb has my money but I have not received my product,.............and I have gone to much, much more trouble than I would have, note:Order Number: 40127****
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ID
#1405279 Review #1405279 is a subjective opinion of poster.
Location
Hebron, Kentucky
Service
Iherb Shipping Service
Cons
  • No help correcting their mistakes
Reason of review
Problem with delivery
Loss
$70
Preferred solution
Full refund

iHerb - No receipt and no delivery of my order

I ordered from iherb and didnt get a receipt havent received my order but they have taken my money. With NO order no how the *** am I supposed to trace my order. Very Very disapointed
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ID
#1396831 Review #1396831 is a subjective opinion of poster.
Location
Amsterdam, North Holland
Service
Iherb Shipping Service

iHerb - Complete Frauds. Do NOT buy anything from them.

1.0
Details
While placing the order, i chose DHL service for reviewing which clearly showed me the amount of 1389 inr I have the pay at the time of delivery. But I got a call from DHL this morning and they are saying I'll have to pay an amount of 3519 inr in order to receive it. Why are there such hidden costs involved which you are hiding your customers from ? DHL they didn't get any confirmation from their end about the amount stated there as 1389. A normal customer would live under the impression that the custom cost would be the one that's stated over there by them. Trusting them is the worst decision I've ever made.
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ID
#1320025 Review #1320025 is a subjective opinion of poster.
Service
Iherb Shipping Service
Cons
  • Treat customers as if they are dumb
  • Took money not receiving order
Reason of review
Return, Exchange or Cancellation Policy
Loss
$80
Preferred solution
Deliver product or service ordered

iHerb Reviews

  1. 88 reviews
  2. 31 reviews
  3. 21 reviews
  4. 12 reviews
  5. 13 reviews
iHerb reviews
1.2
Details
I had been waiting for about a month for products ordered from iHerb. I attempted to go into my account to find out what is happening only to find that I am locked out of my account. I had to use their poor service of 'live chat customer service' to find out what is...
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ID
#1279281 Review #1279281 is a subjective opinion of poster.
Location
Irvine, California
Service
Iherb Shipping Service
Cons
  • Extremely poor customer service
Reason of review
Problem with delivery
iherb has unfailingly delivered all orders to me, which is a great relief when contending with the major depression and anziety. So I think the post, "iherb scam," is misleading. I'll add this letter and hope it will lead to something good: Herbert Kleber, Professor of...
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ID
#1275453 Review #1275453 is a subjective opinion of poster.
Service
Iherb Shipping Service
Reason of review
Fast order processing

iHerb - FRAUD AND SCAM DO NOT BUY - DO NOT REFUND SHIPPING RATE IF PACKAGE WAS SENT BACK TO THEM FOR NO REASON

1.1
Details
DO NOT SHOP AT IHERB! SCAM FRAUD! BEWARE They will NOT refund your shipping rates if the package was shipped back to their storage, for no reason. My package never arrived and was shipped back to them. Not even my customs office contacted, nor did my local postal office or DHL. The package got lost and was returned to them. Now iHERB will not refund me $4 They tried to accuse me that the item which I ordered was not allowed in my country when that is 100% NOT TRUE! I have experience with the local customs office and if they do have a package like that they will import it but with special taxes and customs fee. I would have been contacted. However, iHerb customer service obvious thinks people are idiots that do not know the laws of the country they live in. I will never shop with them again! HORRIBLE after using them for years this is their THANK YO! Wtf ***
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ID
#1265806 Review #1265806 is a subjective opinion of poster.
Service
Iherb Shipping Service
Pros
  • Quick delivery
Cons
  • Refuse to give full refund
  • Shipping
  • Refuse to refund shipping rates because package was shipped back
Reason of review
Return, Exchange or Cancellation Policy
Loss
$4
Preferred solution
Full refund
1.6
Details
I bought a bottle of shampoo on iHerb website. The parcel was delayed. I contacted the customer service. They said they will help to solve the problem. I had trust for them. But I didn't realize that they were treating. They asked the SF express to hold my parcel,...
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ID
#1251426 Review #1251426 is a subjective opinion of poster.
Service
Iherb Shipping Service
Cons
  • Are treating by refused the deliver and the refund
Reason of review
Problem with delivery
Loss
$15
Preferred solution
Full refund
1.0
Details
Let's put ourselves in the situation because right now I'm freaking out with all this and the treatment I'm receiving from you. With all the illusion of the world to try your products I made an order of several of them, having to do a payment of a high price for the...
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ID
#1219127 Review #1219127 is a subjective opinion of poster.
Location
Amsterdam, North Holland
Service
Iherb Shipping Service
Cons
  • Rude and poor customer service
  • Scammers
  • Playing with customers money
Reason of review
They destroyed my parcel without my authorization and they refuse to give me back my money!
Loss
$45
Preferred solution
Full refund

iHerb - No Phone Support and Your Package May Never Arrive

2.0
Details
This company is on a downward spiral. I absolutely caution you on dealing with them. The 1st clue I had is when my package was late and I went to go look for a contact number to find out what happened to it. That's when I realized that I the company has completely STOPPED phone support (which is the 1st sign of about to go under). By then I'd already placed my order so that I was forced to use their "chat" to speak to a representative (who can barely grasp the English language or is a non-native English speaker working with a script). I've use this chat to check on my package on the 13th, 14th, 15th and the 16th of this month and each time I get another excuse- the package has "mis-sorted", it's on its way,it was sent to the wrong region, it will be there the next day. It still hasn't come. When asked for my money back, they stalled on me and kept saying that the package was coming but by the time it comes it will be no good because it will be out of its freshness. They also use an incompetent carrier called Lasership (which, if you look online they have horrible reputation as well) and I suspect that the reason they work with them is because they have quoted them the lowest rates and, because they are so horrible, if iHerb needs to blame anybody then they are prepared to blame Lasership and people will believe it because they are already incompetent. So in the end I've had to dispute this purchase with my credit car company, apologize to my clients and reorder with another company. Looking back I realized that I should have just bought my supplements from Vitacost as my trainer suggested. I didn't do that because iHerb was much cheaper but now I realize that at the least-cheaper is not better and at the most I may have just been scammed by a company that is going under.
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ID
#1132590 Review #1132590 is a subjective opinion of poster.
Location
Parole, Maryland
Service
Iherb Shipping Service
Cons
  • Lack of phone support
  • Choice of carrier - lasership
Reason of review
No delivery
Loss
$165
Preferred solution
Full refund