iHerb - Bad packaging...

1.0
Details
There isn't any contact information on iHerb's website. All I could do was write a bad review. No ph.# or email address to inform them of my dissatisfaction. I had ordered three boxes of lasagna noodles and a few cans of beans. They placed all items in one box with the noodles under the heavy cans of beans. Thus when it arrived and I opened the box all of the lasagna noodles were broken into tiny pieces! Why would anyone believe that is a good idea? Wasn't the brand name or the company who made the products fault. I have tried to find a way to get an answer but the site is very evasive. All you can to do is ask a question that they will approve of in their system. Not a good way to treat your customers.
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ID
#1128360 Review #1128360 is a subjective opinion of poster.
Service
Iherb Shipping Service
Cons
  • Customer support
  • Damaged goods
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution
1.0
Details
00 I had ordered for a few packets of Pasta and crainberries. As it’s for personal use the package should be duty free. I can understand if the duty amount is approx 25% of my order value. It’s about 200% of my order value. I requested the courier company to reduce the...
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ID
#1111088 Review #1111088 is a subjective opinion of poster.
Service
Iherb Shipping Service
Cons
  • Service
Reason of review
Pricing issue
Loss
$45

iHerb - Shipping charges and online experience

The purpose of this review is sharing rather than creating a dispute. For purposes of clarity I have not written my complaint to I-Herb as I believe the response will be it is a part of the fine print. I have ordered supplements worth INR 1600/- or thereabouts. Total charges for deliveries and duties are about INR 2100/-. I would have expected an ethical company to state that the product is being sold ex-works USA. The element of I-Herb India suggesting that the store is in India is truly misleading. Secondly the demand for additional KYC etc, should be managed upfront before collecting the money from the customers so that they fully understand the terms and conditions there are getting into. This just kills the experience of working with them.
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ID
#1105064 Review #1105064 is a subjective opinion of poster.
Service
Iherb Shipping Service
Reason of review
Order processing issue
Preferred solution
Let the company propose a solution

Don't order for IHERB without ready to pay 101% more than what you ordered

1.0
Details
I am from hyderabad India, and ordered a lean mode a health supplement product for rs 2200 + and rs 546 as dhl shipping charge... only to be called on last delivery moment and was said to pay another rs 2616 as customs and duties.. surcharge.. This is how business is cheating people of misguiding wrong info on its actual screen, it was more than double the price what is seen online.. be ready to pay 101% more than what you see.. never ordering back again though it is said that check for customs and duties.. they fail to inform that its actually price of the product as customs and duties..
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ID
#1094206 Review #1094206 is a subjective opinion of poster.
Service
Iherb Shipping Service
Cons
  • For not disclosing customs and duties as double the price
Reason of review
Pricing issue
Loss
$2616
Preferred solution
Price reduction

iHerb - Misleading advertising '

Took months to arrive and with added duties ( not previously mentioned) ended up paying higher than competitors!! Not all is as seems watch out!!!
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ID
#1058039 Review #1058039 is a subjective opinion of poster.
Service
Iherb Shipping Service
Reason of review
Pricing issue

iHerb - Never got product

2.3
Details
I would not use iherb if you are out of the US. I ordered to Thailand based on a friends recommendation and never received the product. Customer service has been giving me the run around and will not return my money. I do not recommend this company.
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ID
#1048734 Review #1048734 is a subjective opinion of poster.
Service
Iherb Shipping Service
Reason of review
Problem with delivery
1.0
Details
I compared prices on the vitamin brands I order and decided to go with iherb. The cost of shipping was included on my bill. DHL sends me an email the very next day that they are trying to deliver, ** the next day, that they are collecting an additional 27.00 for VAT....
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1 comment
Anonymous
#1327990

Happened the same to me! :(

ID
#1043642 Review #1043642 is a subjective opinion of poster.
Service
Iherb Shipping Service
Reason of review
Pricing issue

Mailbox Media - Scam!!!!!!

On Oct 10th 2016 an Ex *** ( Marcus Hardrick # 18995) from Detroit came to my door with a sob story about getting back on his feet and supporting his daughter. Showed me his gun shoot wound from Gang days. In a moment of weakness, I decided to take a chance and support him while ordering a Altas for my son. Well as in all flim flam scams my check cashed. Mailbox media does not respond when I never get that altas. The Arizona General attorney complaint worthless and that office complicit in this national fleecing as I'm sure it benefits AZ state coffers. Most people like me are embarrassed and pledge never fall for it again. I'm sure Maibox media loves this attitude. I'm just pissed off. Don't be a sucker and give some scammer 100's of dollars. Your only enriching thieves.
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ID
#1037237 Review #1037237 is a subjective opinion of poster.
Service
Iherb Shipping Service
Cons
  • Scam
Reason of review
your thieves!
Loss
$100
Preferred solution
Full refund

iHerb - 2017 $10 Off Your Order + Free Shipping! Coupon IFA843

5.0
Details
$10 Off Your Order + Free Shipping! User Coupon code IFA843 http://www.iherb.com/specials?rcode=IFA843 Herb is definitely the best store, out of many that I buy from. Their prices and shipping rates are the most affordable among natural food stores. Domestic orders over $20 ship free regardless of weight. They carry dozens of trial products and additionally almost always send free surprise samples. Orders usually ship within a couple of days and so far all of my packages have arrived in perfect condition. By the way, you can save $5 on your first order if you copy/paste coupon code IFA843 during checkout. iHerb has been named #1 online supplement store by ConsumerLab seven years in a row: from 2008 to 2014. Overall I highly recommend iHerb to everyone!
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ID
#1026781 Review #1026781 is a subjective opinion of poster.
Service
Iherb Shipping Service
Reason of review
Good customer service

Iherb - Shipping Service Review

iHerb refused to either replace a lost package or refund the money. The customer service re kept trying to pass the blame onto UPS and then to the Post Office and finally to me, suggesting that I did not provide the correct address. I have been a customer for some time and order from iHerb regularly, and my address has not changed. So this is not on any mail service or me, the customer. The error and the responsibility to correct it is on iHerb. They failed to do that. I will NOT patronize this company again.
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ID
#1025227 Review #1025227 is a subjective opinion of poster.
Service
Iherb Shipping Service
Reason of review
Return, Exchange or Cancellation Policy

iHerb - Terrible service! DO NOT USE

I ordered from the website 8 weeks ago, still no delivery. My shipment was tracked and received in another country 6 weeks ago, as per the shippers website and they are still refusing to resend or refund my money! Customer service always uses the same response saying "we are consumers as well and understand your frustration" or "the package is still on the way, dont worry" but nothing ever happens! they come across as a complete front/ scam i would recommend using anther website to buy your goods as this company doesnt care. i have bought beofre with them, but after this time never again stay away
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ID
#1015682 Review #1015682 is a subjective opinion of poster.
Service
Iherb Shipping Service
Reason of review
Order processing issue

iHerb - Recent changes resulting in TERRIBLE customer support

I have shopped with iHerb for a decade. I have been thrilled with them and their excellent customer service. But they have recently made changes and are now TERRIBLE. My recent order listed as "shipped" but was never given to the shipper. They no longer have a phone number to contact customer support. So I emailed support and got no response. I filled out a "contact form" but it doesn't submit. I had to resort to "chat" and after several chats there was still no change - shipment just sitting there. So I asked to cancel the order. They cancelled it but sent an email that I had not been charged so they were not issuing a refund. However, I checked w/my CC company and I had been charged. Again, back to "chat". The person had broken english (writing, anyway), did not understand simple concepts, did not address my questions. After a total of an hour or two doing chats, I finally had a refund but they did not refund my "loyalty credit". I've sent another email about that, but do not expect a reply. But I don't care. I will not use iHerb anymore and highly recommend you stay away. This was/is an AWFUL experience and a huge waste of time.
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1 comment
Anonymous
#1271335

I just had a similar experience with them. What shocked me the most was the chat rep's tone -- he was very rude.

ID
#990622 Review #990622 is a subjective opinion of poster.
Service
Iherb Shipping Service
Reason of review
Order processing issue
Update by user Jan 12, 2017

I have emailed them about this. I contacted iHerb previously about the loyalty credit, but the shipping charge is adding insult to injury. I will update further after hearing from iHerb.

Original review posted by user Jan 12, 2017
Not only did the loyalty credit decrease from 10% to 5%, the free shipping for orders over $20 seems to have been eliminated. I was placing an order and noticed that shipping on my order was $9! No notice for this change; i am extremely disappointed and will search for...
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2 comments
Anonymous
#1293524

I too am totally annoyed with Iherb - my latest order was double the shipping cost and only a 5% discount instead of 10%. May as well be ordering these products from ebay or Vitacost. I added extras to the cart thinking they may have put up the minimum order amount for cheap shipping (to New Zealand) - but no the shipping costs just went up and up and up!

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ID
#989894 Review #989894 is a subjective opinion of poster.
Service
Iherb Shipping Service
Reason of review
Pricing issue
iHerb - Avoid Avoid Avoid! Kiss your money goodbye!
I purchased diaper baby balm for my son worth about USD99, and the delivery took 6 weeks to Malaysia! After a month of non receival of item. I wrote to iHerb and they blamed the lateness to Malaysian customs. Honestly I have made more than 100 purchases from the USA....
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ID
#986324 Review #986324 is a subjective opinion of poster.
Service
Iherb Shipping Service
Reason of review
Problem with delivery
Loss
$99

iHerb - White collar crime

I moved here one year ago. Since shortly then iherb (IH) has successfully shipped to and billed me at the new address. Weeks ago I ordered $200 products from IH. Unbeknownst to me IH shipped my package to the old address. How? Why? All year I had received orders at the new address from IH w/o incident. The old address is now uninhabited; by chance, an old neighbor saw the package, found my contct information and wrote to me. Otherwise I would never have found out what happened! I asked the company to refund my money and just reship the order to the correct address given that (a) I have no control over a box located 500 miles away and (b) I had no reason to suspect my shipping address had suddenly been replaced. I was srunned when IH refused and said a refund would be made if and only when IH received the package IH had misdelivered! Essentially, IH is saying: We are authorized to change your personal information w/o informing you. If we change your address and send your package to there it is your fault b/c you didn't double-check your personal information. IH's conduct, accompanied by its claim that it exempt from acccountability, means I will never shop there again. ALL CUSTOMERS HAVE A RIGHT TO KNOW THAT ORDERING FROM IHERB CARRIES THE RISK THAT IHERB WILL (A) ALTER YOUR ADDRESS W/O YOUR KNOWLEDGE AND SEND YOUR ORDER THERE, AND (B) REFUSE TO REFUND YOUR PAYMENT DESPITE YOUR NEVER HAVING RECEIVED THE PACKAGE.
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ID
#976476 Review #976476 is a subjective opinion of poster.
Service
Iherb Shipping Service
Reason of review
Order processing issue