Iherb Shipping Service Review

2.0
Details
Attention to shoppers outside USA! Iherb uses shipping companies without checking their requirements and promptness. I'v made order on 12th of November and still not delivered. Don't waste time money and nerves!
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ID
#967528 Review #967528 is a subjective opinion of poster.
Service
Iherb Shipping Service
Reason of review
Problem with delivery
When I informed IHERB they told me there was nothing they could do and it would cost €40 to have my packaged returned and they would only reimburse the difference (€57.42 less the €40) if I returned them. No commercial gesture whatsoever. Couldn't care less....
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1 comment
Anonymous
#1280591

Hey yes same happened to us but in our case it is actually illegal to import beauty/health products into Malaysia without a licence - we did get our products but also a stern warning from customs (very embarresing) this company needs to be more upfront about where shipping comes from etc

ID
#960022 Review #960022 is a subjective opinion of poster.
Service
Iherb Shipping Service
Reason of review
Pricing issue

iHerb - Order not received

1.5
Details
I didn´t receive my order, they didn´t refund my money on a order from June 2016. We are in December and they still didn´t refund my money. IHerb doesn´t take accountability for their orders, I don´t recommend this company to anyone. My order was stopped by customs in Spain, they sent the package back to Iherb but Iherb never refunded me. They choose their carrier, they should be responsibible for tracking and receiving the packages back and processing the refund, I don´t care whether they are saying the package was not received by them, either I receive the product or a refund, this is called robbery!
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ID
#958764 Review #958764 is a subjective opinion of poster.
Location
Irvine, California
Service
Iherb Shipping Service
Cons
  • Aftersales
  • Customer support
  • Refund
Reason of review
Poor customer service
Loss
$82
Preferred solution
Full refund

iHerb - Money paid but never receive the order

I order a few skincare products from iHerb, stating clearly in the delivery address of Sydney 2000 but the tracking shipment showed that they delivered to Alexandria. When I emailed them the first time, they apologized and found that the shipment was returned back to the AMS facility in Alexandria w/o any reason. They say they will reroute the order. 1 month later, there's no trace of the shipment so I emailed again, this time they say the shipment has been delivered and give me the same link which stated the shipment was shipped to Alexandria. We went through the same conversation. It has been 2 months, I didn't bother to contact them again. Order was not received, no $ refunded. Gonna take my business somewhere else.
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1 comment
Nani
#1241849

sounds like they gave you a classic rusty trumbone and really stuck it you but at the same time u trusted a company called iherb so there ya go apple doesnt fall far from the tree

ID
#956401 Review #956401 is a subjective opinion of poster.
Service
Iherb Shipping Service
Reason of review
Problem with delivery
Loss
$36
Preferred solution
Full refund

Iherb Shipping Service Review

Received the wrong merchandise ways suipposed to receive Nature Made Hair Slin and nails 60 softgels order number 45252****-*
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ID
#956117 Review #956117 is a subjective opinion of poster.
Service
Iherb Shipping Service
Reason of review
Problem with delivery
It was never mentioned on the website regarding the price to be charged as custom duties. I felt like being cheated. I never had such bitter experience with Bodybuilding .com but had to switch to this because of unavailability of the desired product. My advice to everyone from India is not to order any product from iHerb...
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ID
#949694 Review #949694 is a subjective opinion of poster.
Location
Hyderabad, Andhra Pradesh
Service
Iherb Shipping Service
Cons
  • 100 percent hidden chaarges
Reason of review
Not as described/ advertised
Loss
$40
Preferred solution
Let the company propose a solution

iHerb - Rubbish company

1.0
Details
Ordered a bottle of liquid vitamins. The order eventually arrived in the uk nearly 3 weeks ago, now being asked by Royal Mail to pay £11.27 to go and collect the package. Even though I have paid postage and package ! They have told me I didn't read their policy !!! Maybe they should make it clearer that even though you have paid p&p you will get charged again !. And if I refuse to pay the item will be returned to the US and I will be charged for that as well, so I will end up with no product and donating all I have paid to them !!!! Absolute thieves ! Word of advice don't buy from these people if they made it clear about extra charges abroad I would never have ordered from them.
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ID
#910739 Review #910739 is a subjective opinion of poster.
Location
Adderbury, England
Service
Iherb Shipping Service
Cons
  • Non transparency in shipping policy
Reason of review
Problem with delivery
Loss
$31
Preferred solution
Price reduction
4.0
Details
iHerb recently changed their shipping options from Airmail and Airmail Premium to Globalmail and Globalmail Plus. The previous shipping methods are cheaper than the new list but the shipping time frame is the same. They are basically the same shipping process, only...
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ID
#905433 Review #905433 is a subjective opinion of poster.
Location
Mandaluyong, Manila
Service
Iherb Shipping Service
Pros
  • Good selection
Reason of review
Good quality
1.0
Details
Worst experience of my life with iherb. DHL initially demanded many documents for custom clearance(as per them). Later when the shipment arrived after a big struggle by me then a rude representative demanded a custom duty of 60% of the price of the product together...
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ID
#859624 Review #859624 is a subjective opinion of poster.
Location
Pune, Maharashtra
Service
Iherb Shipping Service
Reason of review
Pricing issue

Iherb Shipping Service Review

Ordered three Cafix was told it would be delivered by May 19th I am still waiting,don't let me call consumer affairs,if I didn't need it I would not have ordered it,thank you very much
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ID
#853091 Review #853091 is a subjective opinion of poster.
Location
New York, New York
Service
Iherb Shipping Service
Reason of review
Order processing issue
I wanted them to ship an international AirMail Premium order to Germany and they lost my package. They officially say on their website that the are unable to track international AirMail Premium orders - and they are! Apparently they sent via FedEx, but also FedEx does...
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2 comments
Anonymous
#1180422

the worst service ever , they sent me a wrong tracking number :) and i paid 8 dollar to get my shipment as fast as i can and every time i contact them they said wait for a month then try again !!

what king of service is this

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ID
#851812 Review #851812 is a subjective opinion of poster.
Location
Hamm, North Rhine-Westphalia
Service
Iherb Shipping Service
Reason of review
Order processing issue
4.5
Details
I want to make a comment about a very bad experience I had recently in iherb.com. This large store in USA, sells mostly natural products online. Three months ago I bought in this store and I never received my products. iHerb costumer service, have a speech for every...
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1 comment
Anonymous
#1149499

Thank you for your review. It is making me think twice before ordering from iherb.

ID
#831941 Review #831941 is a subjective opinion of poster.
Location
Morelos, Mexico
Service
Iherb Shipping Service
Cons
  • Took money not receiving order
Reason of review
Poor customer service
Loss
$137
5.0
Details
I have purchased many vitamins, supplements from iherb. I have always found the service to be FAST and the prices are the lowest I have found on a regular basis. I may find a cheaper price for an item here and there, but iherb is very consistent. I am very pleased with...
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ID
#777752 Review #777752 is a subjective opinion of poster.
Location
Singapore, Singapore
Service
Iherb Shipping Service
Pros
  • Low prices
Reason of review
Good customer service

Iherb Shipping Service Review

1.0
Details
I ordered a tincture and never received it nor got a shipping notification like I was told I would receive in an email.when I contacted customer service I was told the package arrived two days after I ordered which seems a little soon. I have a large locked mailbox that would have accommodated this package but didn't receive it.the customer service email was in broken English.
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ID
#761260 Review #761260 is a subjective opinion of poster.
Location
Buffalo, New York
Service
Iherb Shipping Service
Reason of review
Problem with delivery

Iherb Shipping Service Review

2.3
Details
No quality checks prior to shipping parcels. Have had terrible experiences where some of the items I ordered are missing in the parcel. Even if you contact Customer Service, they wont assist reshipping the missing piece, they'll simply do a refund. Total waste of time. They do not even have any venues where complaints can be logged. Poor customer service!
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ID
#755285 Review #755285 is a subjective opinion of poster.
Location
Caloocan, Caloocan
Service
Iherb Shipping Service
Reason of review
Order processing issue