iHerb - Trying to place order

1.0
Details
over 2 hours trying to receive codes I can place

User's recommendation: make your own products.

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ID
#2098315 Review #2098315 is a subjective opinion of poster.
Product
Iherb Website
Cons
  • Customer service dismissive
Preferred solution
let me place my order. Been trying for 2 hours

iHerb - Unable to use web

Unable to place online order. I want to speak to someone to place my order
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ID
#1827215 Review #1827215 is a subjective opinion of poster.
Product
Iherb Website
Cons
  • No phone number
Preferred solution
A phone call

iHerb - Website very unreliable

3.8
Details
I'm trying to place an order. your website keeps saying my credit card is expired. it is good until 2024. can someone please straighten this out for me?.
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ID
#1708696 Review #1708696 is a subjective opinion of poster.
Product
Iherb Website
Reason of review
Order processing issue
Preferred solution
Let the company propose a solution

iHerb - Not happy with online ordering

Hi First I could not register on the website, then I finally somehow registered after contacting help service, I tried to make an order several times and the basket turned out empty every time. Also found lots of messages with other peoples's email addresses in the correspondence box. Now I can not even log in into my account. Overall it all looks very dodgy and strange. The worst experience of online ordering. Not sure I can trust this website with my personal details and payment details. I would be grateful if you could look into this and reply to ellapavlova@***.com. Kind regards Ella Bates
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ID
#1399227 Review #1399227 is a subjective opinion of poster.
Location
Chelmsford, England
Product
Iherb Website
Reason of review
problems with registering, login and ordering, dodgy messages in the correspondence box
Preferred solution
Let the company propose a solution

iHerb - Customs fee to UK

Like other people, I fell into the same trap thinking that ordering from a website with the address "uk.iherb.com" and prices all in UK £, I was under the impression I was ordering from the UK itself. I was concerned that the next day I received a customs notice to pay an amount which totalled 50% of the actual order. I complained to iHerb.com via their online chat facility and they forwarded me to the section within the basket that states customs duties may be incurred, so they do have the information displayed at checkout, but I do not think it was clear enough as the user is expected to scroll to the bottom of the order page to see this information and it is smallprint.. however, the information is there. However, the operator offered to pay half the duty fee as a gesture of goodwill which they honoured, so I wouldnt say they are a scam website, only the user must be sure to examine what they are purchasing. Incidentally, orders to the UK under £15 are not subject to import duty.
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ID
#966726 Review #966726 is a subjective opinion of poster.
Product
Iherb Website
Reason of review
Problems with payment

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