iHerb
iHerb Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
iHerb has 2.2 star rating based on 513 customer reviews. Consumers are mostly dissatisfied.
18% of users would likely recommend iHerb to a friend or colleague.
- Rating Distribution
Pros: Fast delivery, Good products, Good selection.
Cons: Bad customer service, Lack of phone support, No phone number.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
iHerb has 2.2 star rating based on 513 customer reviews. Consumers are mostly dissatisfied.
18% of users would likely recommend iHerb to a friend or colleague.
- Rating Distribution
Pros: Fast delivery, Good products, Good selection.
Cons: Bad customer service, Lack of phone support, No phone number.50% of users think that iHerb should improve its Customer Service.
41% of users say that they won't use iHerb in the future for similar services or products.Recent recommendations regarding this business are as follows: "I'm not interested.", "This has occurred with gmails from your company so I need the tracking numbers sent again.", "Be aware to buying product from online", "Please don’t believe everything which is showing in online always check also can take advice who are know good products from good webpage .", "Don't buy, so pricy".
Most users ask iHerb for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Reliability. The price level of this organization is high according to consumer reviews.
Media from reviews
Oakville, Ontario
I keep losing my credit and I don't think it should expire.
These credits should not expire. They should reactivate it.
I got these credit because they lost my original order and sent it to a different address and went all over the neighborhood to find.
And on what the offer was $15 but it did expire.
Total disappointment
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: **BUYER BEWARE** Deceptive Advertising!
Company fixed the issue and I have been provided with apology. Email a few times.
Buyer Beware'
The checkout process is unclear and it is easy to mistakenly sign up for 'auto ship.' Then guess what, there are no refunds for items auto shipped! You receive so many spam emails that the one email notifying of the upcoming shipment gets overlooked.
I feel it is a borderline scam set up to get your money. It is deception with only a chat GPT bot providing customer service.
- Misleading customers without clear information
Preferred solution: Full refund
User's recommendation: Stay away!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Saint Catharines, Ontario
No respond to my emails after I requested a refun
Terrible customer service.
No live chat, no human customer service . I wouldn't order anymore as there is lack of customer service and email address contact.
I have requested refund a few times, but no one got back to me.
Very disappointed for the money I have spent. I have a bad experience last year to due a refund denied.
User's recommendation: Don't buy, so pricy
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSecurity issues
I would rather not go into detail because it is a very sensitive issue regarding security. I will state that I have contacted Purolator and was advised to speak to someone directly at your office.
My last order was not delivered as stated.
The emails from your company have been tampered with, as have the shipping numbers. The same problem has occurred with Purolator.
Preferred solution: All tracking numbers from Iherb and gmails that have been sent over the past six months. I need to provide this information to Purolator.
User's recommendation: This has occurred with gmails from your company so I need the tracking numbers sent again.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Montreal, Quebec
Misleading tracking, vanishing support, unreliable delivery
order from iHerb..ca changed courier name three times, tracking number twice. Had to search for last leg carrier online to track, Tracking showed parcel out for delivery to location two hours away, 50 hours later, neither delivered nor updated, still "out for delivery".
iHerb site shows expected delivery today (a Saturday). Email to iHerb support rejected two days ago: "this address is no longer used" , had to find online form, and got confirmation of receipt from the same "no longer used" address.
Uniuni promised response in 72 hours, but no show.. Final leg courier's chatbot form does not accept ETA requests except from "vendors" in prescribed Canadian cities.
User's recommendation: Expect neither timely delivery nor support, and 3+day delivery window
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSAPHRA South Africa makes it impossible to order iherb products
they refunded the amount for the purchase and they responded quickly via email but there is another problem I wanted to address - I needed support from iherb to fill in a form provided by SAPHRA (the medicine regulatory authority) with the details of iherb e.g. their registration number, detail of a contact person within iherb and tel number. Regrettably iherb does not provide phone numbers for customer service, only email addresses.
I ordered a few times from iherb since 2023. I always paid everything including custom duties and taxes (approximately 40-45% of the total amount) in advance.
A few days ago I received a notification from iherb and Aramex that my order could not be delivered due to invalid or missing shipping information. I then wrote back and gave them my address and tel number again which is also on my iherb page. Then I received a message that I should please contact the carrier as soon as possible to update my shipping address and phone number for re-delivery. Then I received an email from SAPHRA (South African Health Products Regulatory Authority) who asks me to fill in a 12-page document giving details such as "why I want to use these supplements" and "Information about the basic efficacy, safety and quality about these products which must be supplied to SAPHRA" (I would not even know where to obtain such information from) and lastly this form has to be completed by the treating Medical Doctor/ Prescriber.
I then tried to phone iherb to clarify this (since no one asked me for such form/procedure before) I could not get hold of anyone since iherb does not have a call center or any human to answer specific questions, only a robotic chat service which does not answer my questions specifically. I want to be refunded unless iherb helps me with these formalities which are inhuman and impossible to fullfill given the conditions as outlined above.
Iherb should not offer their services to any South African customer in future since it would take days or weeks to obtain such information. I am angry about this to be honest.
Kind regards,
Dr.Gerhard Sissolak
- Iherb has great products and supplements
- Not easy to order as per my example
Preferred solution: Full refund
User's recommendation: iherb should not sell or offer supplements to South African clients due to the SAPHRA regulations which are impossible to fullfill for customers who just want to buy supplements without having the hussle to spend days if not weeks to fill in those SAPHRA forms and obtain info for each of the supplements purchased such as "Information about the basic efficacy, safety and quality about these products which must be supplied to SAPHRA" (I would not even know where to obtain such information from)
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Boseong, Jeollanam-Do
I want to get my money back!
Hello! I have a huge complaint about you!
My order number is 33432****, the amount was 190,776 won and the refund was 4,434 won, so I should have paid 186,342 won as seen in the photo! I have been charged three times from my Visa card!!! Why??? The total amount of my purchase was $131, but almost $264 was taken from my card!!!
What is this??? I urgently ask you to call me at +821044****79 and return my money!!!
Moreover, you still have not refunded $143 from my order with the number 33368**** or 33366**** or 33314****!! I no longer remember exactly which order it was! What are you allowing yourself???
Immediately refund my money and contact me! I am asking about this for the second time!
Or give me the address of your office in Korea! I will come!!!
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan’t get Them to cancel my subscription
No customer service to talk to- big run around trying to cancel my subscription I have been trying for two days now, no person to speak to me
- Shipped out every month
- Made real hard to cancel
Preferred solution: Just to cancel my subscription
User's recommendation: Don’t order from them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy experience shows that IHerb prioritizes its own convenience over the customer’s needs.
I had an awful experience with IHerb's customer service, or rather the complete lack of it. I purchased a supplement that caused me health issues, and when I tried to return the product online, it became an extremely time-consuming process.
I followed the steps on their website, which were tedious and seemed intentionally designed to benefit the company, not the customer.
After submitting a request, the system generated a ticket number and promised I would hear back within 48 hours. Its been four days, and I still haven't received any response. When I tried to follow up, the system created another ticket for the wrong product! Finding an actual way to contact the companywhether through email or phoneis nearly impossible.
Its so frustrating because most online companies offer an email contact or human support to answer questions. But not IHerb.
In my opinion, someone needs to enforce better communication standards at IHerb, as they make it impossible to get in touch with a human. I would not recommend this company to anyone.
I strongly advise all customers to dispute any refund through their credit card company, as that seems to be the only way to get your money back from IHerb. There's no other effective method.
- Has a rewards program
- Lack of responsive customer service
Preferred solution: Full refund
User's recommendation: I wrote this review to warn other customers about the serious flaws in IHerb's customer service system. After experiencing health issues from a supplement I purchased, I found it nearly impossible to return the product and get a refund. The process was unnecessarily complicated and time-consuming, and the lack of any human support made things worse. I waited days with no response, and their system kept creating errors, generating multiple ticket numbers for the wrong product. My experience shows that IHerb prioritizes its own convenience over the customer’s needs. Most online companies offer direct communication through email or phone, but IHerb doesn’t, which makes resolving issues extremely difficult. In my opinion, customers should be aware that disputing through a credit card company is the only reliable way to get a refund. I hope this review helps others avoid the frustration I faced.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI placed an order from the wrong account.
Hello,
I placed an order from the wrong account and I want to cancel this order because it is not a valid email address.
I am waiting for your answer as soon as possible.
Thank you,
Mariana Andrei
Tel: 407********
Preferred solution: Full refund
Miami, Florida
Good prices,NO customer service, at all.
Answer the phone!!! Be real!!!
Provide support!!! Care about your customers, that give you Money!!!$
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Verified Reviewer |
Clapham, Lambeth
No idea but very difficult to contact if you don’t have an account but receive goods not ordereed
Just waiting for a resolution and feedback on who used my address and why they would do that, very odd sn worrying
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Verified Reviewer |
Saint Catharines, Ontario
Worst customer service
No one responded to my emails and no one is trying to solve the problem. Will not order from this company Ever again and I will share this experience with my friends.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Orvieto, Province Of Terni
Order not delivered
In the order status is writes they did not found me home but no one came . The door did not ring and no one called me.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRequest for Refund or Reshipment-Order #53288****
They are showing there advertisement as a good company and trustable that’s why I ordered my product but when I found they couldn’t give me my parcel rather they sent it by back by the carrier it’s gave a negative vibes and am aware that’ am not gonna order from there company again also am now fully careful to purchasing anything from online however they give the refund that’s why am satisfied at least they didn’t cheat at all .
Dear iHerb customer service,
I recently placed an order (Order#53288****), but the delivery was unsuccessful. I contacted the carrier (Instabee), and they informed me that my package has been returned to iHerb. Since I didn't receive my order, I would like a refund or reshipment.
Please let me know the next steps and when I can expect my refund or new shipment.
Thank you for your assistance.
- Advertised
- Are not good in communication with consumers
Preferred solution: Full refund
User's recommendation: Please don’t believe everything which is showing in online always check also can take advice who are know good products from good webpage .
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNever got my order.
Didn't get my order. I had to email back and forth about 15 times and they were going to resend.
Never got that either.
They are frauds.If not crooks, then they are very stupid liars and don't know how to run a business. I posted on 'x' about them and some clown replied he would take care of it and never did.
Preferred solution: Deliver product or service ordered
User's recommendation: Don't ever buy from them
About
iHerb sells nutritional supplements and other healthy products both in the U.S., as well as internationally. A constantly-expanding business, iHerb carries one of the largest selections of high-quality nutritional products in the world.
iHerb is ranked 134 out of 941 in Vitamins and Supplements category
USA, Europe, Worldwide, UK, Asia, Australia, Canada
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