filters
State:
Show
City:
Show
Product:
Show
I have been an iHerb customer for many years but their customer has declined to an abysmal level. Several of my orders have been misspent and taken weeks to arrive. Others were returned to the company because they shipped to the wrong address. When I tried to get a...
Read more
2.1
I liked
  • Advertised prices
I didn't like
  • Failed shipments and ripoff refund
#1325996
Reply to reviews
While placing the order, i chose DHL service for reviewing which clearly showed me the amount of 1389 inr I have the pay at the time of delivery. But I got a call from DHL this morning and they are saying I'll have to pay an amount of 3519 inr in order to receive it....
Read more
1.0
I didn't like
  • Took money not receiving order
  • Treat customers as if they are dumb
#1320025
Reply to reviews
I have been trying for two days to place an order with you for betaine hydrochloride with pepsin with no success. You keep rejecting the password which I have successfully used in the past. When I try to use the code you gave me to replace my password, you reject that...
Read more
#1318696
Reply to reviews
Appalling company NOT based in the UK. I was levied a 50% import duty which made the product far more expensive than the most pricey of places in the UK. AVOID THIS COMPANY AS THEY ONLY DISPLAY THIS INFORMATION IN A SMALL LINK ON A SUBPAGE AND MOST PEOPLE WILL NOT READ...
Read more
1.8
I liked
  • Only if you can get them at your price though
  • Good variety of items at good prices
  • Low prices
I didn't like
  • Shipping
  • Asking for extra money on delivery
  • Total frustration
#1316785
Reply to reviews
I ordered few hundred dollars worth of goods for my fiancé that lives now in Europe , in Europe people still think it’s a good company since it’s the only USA based company that ships there, so everyone thinks since it’s USA based that it’s the best and can be trusted....
Read more
Anonymous
Current Employee

Iherb packing system is always messing up, there’s always “lost” orders always some kind of glitch. Will they tell the customer that? NOPE! If they don’t value the people that...

#1306294
Reply to reviews
They do not want to give me a refund even though I never received my item. I chatted with them being that there is no customer service phone number and they did not take care of my problem for days. Until they finally said that they are not going to give me a refund. I...
Read more
2.3
#1301587
Reply to reviews
I've had great results from iHerb for years, but my recent order shorted me some items and included some items I didn't order. I told them about the short items and about the extra ones that I'd like to ship back (I asked them to send the items they shorted and include...
Read more
4.1
I liked
  • Fast shipping
  • Good variety of items at good prices
I didn't like
  • Very bad service when items missing from order
#1300852
Reply to reviews
They simply refuse to cancel my account!! It is unbelievable. They will only deactivate so that you can easily reactivate. I spent a week of effort and in the end, they simply refused saying we cannot cancel your account!! That is unacceptable and I have never heard of...
Read more
2.4
I didn't like
  • Appalling customer service
#1295629
Reply to reviews
I had been waiting for about a month for products ordered from iHerb. I attempted to go into my account to find out what is happening only to find that I am locked out of my account. I had to use their poor service of 'live chat customer service' to find out what is...
Read more
1.1
I didn't like
  • Extremely poor customer service
#1279281
Reply to reviews
I ordered goods worth exactly $1,343 in three instalments between May 28 and 29 on iherb.com. The orders were split into 8 different packages; 5 of the packages, which made up about 95% of the order were sent through a local delivery company called GSO. The other 3...
Read more
2.9
I liked
  • Free shipping over 40 dollars
I didn't like
  • Inconvenience of dealing with fraud investigation
  • Refuse to give full refund
#1278008
Reply to reviews