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3.7
Details
STAY AWAY from iHerb.com shipping to India customs issue
STAY AWAY from iHerb.com shipping to India customs issue
Update by user Nov 10, 2015

Hi,

This is my update after getting the DHL payment notice, Thank god, its the normal 42% extra, I know 42% is not a small, but no other option, coz the rare herbs which avialable at iHerb are sold at double the price on our local e-com sites, and got a confirmation fro...

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29 comments
Anonymous
#1546067

It happenned exactly same way for me tok....!

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ID
#730637 Review #730637 is a subjective opinion of poster.
Location
Hyderabad, Andhra Pradesh
Cons
  • Not mentioning the exact customs duty
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution

Fast courier service from US to KSA

4.2
Details
iHerb - Fast courier service from US to KSA
Unexpectedly fastest courier service from US to KSA with lowest prices. Happy customer. Just be careful for getting information for the supplement content, it is per serving for some brands. (Not per Capsule) which makes sense sometimes as generally you take supplements with 2000 cal per day. Not sure of Quality yet, so giving 4 stars, all good otherwise. Thanks

User's recommendation: Go for it.

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ID
#2287340 Review #2287340 is a subjective opinion of poster.
Product
Iherb Supplement
Pros
  • Good prices and multitude and variety of products
  • Fast delivery
Cons
  • Not sure about the quality of product

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Why my Visa card doesn’t accepted?????

iHerb - Why my Visa card doesn’t accepted?????
It says my card number invalid, I checked with a bank and atm is all good? What is the problem with Iherb??
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ID
#2279337 Review #2279337 is a subjective opinion of poster.
Service
Iherb Customer Care
Preferred solution
Payment issues

Trying to place order

1.0
Details
I have used my credit card which is not accepted and could not find a how to delete my card records...although my credit card is active and i use it regularly..this website don't accept it for no reason and no one in customer service is helpful in placing my important order...
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ID
#2257155 Review #2257155 is a subjective opinion of poster.
Location
Mumbai, Maharashtra

Lost package

2.6
Details
Got shipped out in wrong area
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ID
#2246109 Review #2246109 is a subjective opinion of poster.
Location
West Point, Mississippi

Complaint about ability to place an order

4.4
Details
I wasnt able to place an order at the time when there was a 24% discount due to technical problems with the iherb site. Iherb settled my complaint to my full satisfaction and gave the 24% discount even though the discount was no longer available.

User's recommendation: Iherb is a very good site to buy alternative health products.

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ID
#2229882 Review #2229882 is a subjective opinion of poster.

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Have not heard back from anyone u

Just trying to order a couple bottles of gluten rescue.and your website claims Im not who I am.
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ID
#2216941 Review #2216941 is a subjective opinion of poster.
Location
Anchorage, Alaska

Order canceled

1.0
Details
I hate that I cant talk to someone its to difficult to explain the problems Im having. NOT HAPPY!!
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ID
#2216891 Review #2216891 is a subjective opinion of poster.
Product
Iherb Supplement
Pros
  • Good selection
Cons
  • Not being able to talk to someone
Preferred solution
Talk to someone

Cut off more money in visa card

1.0
Details
Dear Sir, the chat nobody there, even no one speak Eng. Now. [1] And my booking number 41457****, why total price HKD804+HKD31.93=HKD835.91 but you get me HKD913.43, why more HKD77.50? Do I need to tell to my bank? [2] I have USD10 that the staff said after buy confirm will cut off my bill, now the Chinese staff says help me put in bonus, but why block for 35days? [3] Buy over USD60 must have discount less 10% but I didn't use it. [4] Through the chat room I had sent many letters but after day still no one answer. Can you tell me those all and solve the problems? Lia
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ID
#2201401 Review #2201401 is a subjective opinion of poster.
Service
Iherb Customer Care
Pros
  • Check clear the bill
Loss
$78
Preferred solution
Let the company propose a solution

Unable to reach a human sales person

3.0
Details
Unable to reach anyone to change an order
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ID
#2195737 Review #2195737 is a subjective opinion of poster.
Location
Norwich, Connecticut

iHerb Products and Services Reviews

Product or Service Reviews
Supplement  2.2 15
Website  5
Shipping Service  1.8 49
10-Percent Off Deal  3.2 2
Rewards Program  2.2 4

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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

No customer support

2.5
Details
Tried to modify the address and they really do not have a customer support. Their customer support is online and does not help at all
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ID
#2181745 Review #2181745 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

Make a payment

Hello! My order number is 65355**** I would like to make a payment, but my card can not go through because I live in USA and delivery has to be to Russia , Moscow Please help me to solve this problem Waiting for your reply Thanks
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ID
#2175203 Review #2175203 is a subjective opinion of poster.
Service
Iherb Customer Care
Preferred solution
Let the company propose a solution

My order was not package well at all. It spilled all over the bubble wrap.

1.8
Details
iHerb - My order was not package well at all. It spilled all over the bubble wrap.
iHerb - My order was not package well at all. It spilled all over the bubble wrap.
There no customer service with this company. I know that now and will remember this if placing another order if I place another order at this point I may not order from this company again.
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ID
#2158571 Review #2158571 is a subjective opinion of poster.
Location
Saint Paul, Minnesota

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I want to join .... to sell product to another country... can i join?

I want to join and work with iherb company... what i have to do?
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ID
#2154237 Review #2154237 is a subjective opinion of poster.
Location
Brooklyn, New York
Preferred solution
Join

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.0
Details
I ordered $240 worth of product I noticed the shipping address what's wrong after I paid for the product I merely went to change a shipping address to modify it and it would not let me. So I change the shipping address on my account so it would read proper to receive...
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ID
#2143758 Review #2143758 is a subjective opinion of poster.
Cons
  • No phone number
  • Service
  • Extremely poor customer service
Loss
$70
Preferred solution
Price reduction

Unreliable delivery, unable to contact company to help resolve the issue with my order

1.0
Details
I got a message that my order was delivered, I never received the order.have not been able to speak to anyone to resolve my issue.
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ID
#2129054 Review #2129054 is a subjective opinion of poster.
Location
Corona, California