iHerb Reviews

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STAY AWAY from iHerb.com shipping to India customs issue
STAY AWAY from iHerb.com shipping to India customs issue
Update by user Nov 10, 2015

Hi,

This is my update after getting the DHL payment notice, Thank god, its the normal 42% extra, I know 42% is not a small, but no other option, coz the rare herbs which avialable at iHerb are sold at double the price on our local e-com sites, and got a confirmation fro...

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29 comments
#1546067

It happenned exactly same way for me tok....!

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ID
#730637 Review #730637 is a subjective opinion of poster.
Location
Hyderabad, Andhra Pradesh
Cons
  • Not mentioning the exact customs duty
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution

No delivery received company without responsive customer service

Ups say my package was delivered today 1/30/21 there is no package at the door. IHerb does not have phone # to speak to rep and when I sign in it doesnt work

User's recommendation: Better to buy in store.

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ID
#3111981 Review #3111981 is a subjective opinion of poster.
Location
Santa Monica, California

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

I have returned a package for an authorized refund. I have not received it

I want my DAMN refund Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxcccxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

User's recommendation: Dont bother with customer service. Its entirely useless.

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ID
#3111944 Review #3111944 is a subjective opinion of poster.
Location
Concord, California
Loss
$109
Preferred solution
Full refund
New Reviewer

Refund

Refund I need my refund on returns refund refund refund refund refund refund refund refund refund refund

User's recommendation: Reft.

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ID
#3110316 Review #3110316 is a subjective opinion of poster.
Location
Westerville, Ohio
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Cannot get order to go through

Tried to order for a gift and different shipping address. Your system did not proceed with order. Please advise. Bernice Endres
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ID
#3091884 Review #3091884 is a subjective opinion of poster.
Preferred solution
Gift order for someone in Thousand oaks CA. System doesn't allow order .

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Order number 91626****

All items on this order have been backordered except one you will not allow me to cancel I just need to know if shipping charges will apply to these items now being shipped separately

User's recommendation: Virtual chat cannot answer all your questions you need a live person for some questions.

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ID
#3060624 Review #3060624 is a subjective opinion of poster.
Preferred solution
An answer to my question will shipping charges be billed since my order seems to be shipped separately

Credit card info compromisedd

I have the same experience. Within days of using my credit card to make a small purchase at iHerb someone tried to charge 4000 Euros to my card that luckily was stopped by my bank.
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ID
#3049424 Review #3049424 is a subjective opinion of poster.
Location
Kowloon, Kowloon City

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New Reviewer

Order sent to wrong address again and I had to pay forwarding costs

For the SECOND time my order has gone to the wrong address and I had to pay $13.50 to pay forwarding fees! OMG! I made sure the correct address was listed when I ordered the product so there should have been no problems! WTF! I will never order from you again!!!
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ID
#3048781 Review #3048781 is a subjective opinion of poster.
Loss
$14
Preferred solution
Let the company propose a solution
New Reviewer

Private Info Posted Here.PLS REMOVE!

I just submitted a request for my information to be corrected in IHerb's system, and didn't realize that this is a different website. Please DO NOT POST my private information on this or other websites! My apologies, and thanks in advance for your help!
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ID
#3037321 Review #3037321 is a subjective opinion of poster.
Location
Lynchburg, Virginia
Preferred solution
Let the company propose a solution

Incorrect Product sent, asking me to take time to mail it back

I ordered 4 bottles of a particular supplement and received only 2 of what I paid for. iHerb included 2 bottles of a product I did not ask for also, a mistake on their part. When I complained, the approved, but I have to go through the hoops of sending back the 2 bottles before I get the product I paid for. Very poor customer response. I will not recommend iHerb to anyone, ever. It took about 45 minutes to navigate their Web site to figure out how to complain. My time is way more valuable than their 2 incorrect bottles of supplements.

User's recommendation: Find another place to by your supplements.

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ID
#3037320 Review #3037320 is a subjective opinion of poster.
Loss
$26
Preferred solution
Deliver product or service ordered
New Reviewer

I did not receive my refund

I want to receive my refund about my order cancellation Order no : 81011**** Make sur that is taking to much time
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ID
#3029608 Review #3029608 is a subjective opinion of poster.
Location
Dubai, Dubai
Pros
  • Customer service
Cons
  • Extremely poor customer service
Loss
$166
Preferred solution
Full refund
New Reviewer

Asking Returnlevel By mail

iHerb - Asking Returnlevel By mail
Name :Seokheelee address :7via montalcino American canyon CA 94503 Date: Email Kennysusanlee@***.com 10/2 order RA 112100****0912 Item mizon collagen power lifting cream 75ml Mizon peptide ample cream 50ml 2 item Return request date 11/1 Please I asking to mail to my homeaddress your return level , I wil receive your level by mail,asap I will send package to you ASAP Thankyou
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ID
#3027373 Review #3027373 is a subjective opinion of poster.
Location
Vallejo, California
Preferred solution
Full refund
New Reviewer

Query with charges on my order

Its ridiciculous you cant just talk to a customer! I have had many orders with tou and not had to pay conversion. This last order was $20 more than specified on invoice and had no mention of any other amount on it! I saw on bank invoice was charged $66 instead $47 which makes it all far too expensive so I would like a refund . I havent recieved parcel yet but can not pay that amount its way tok much !
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ID
#3025639 Review #3025639 is a subjective opinion of poster.
Location
Sydney, New South Wales
Loss
$20
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Package

iHerb - Package
I ordered a package on the 6th it was supposedly expedited on the 7th October, and I was supposed to have received it by the 11th. Today is the 27th and I still haven't received it.
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ID
#3012586 Review #3012586 is a subjective opinion of poster.
Pros
  • Good and fair prices plus fast deliveries
Cons
  • Shipping and noone not a real person to talk to
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Fradulent activity

Somebody used my paypal to order a subscribe and save item for $47.75, and I'm afraid it may happen every month now. They used my name, but the shipping address is Florida (I live in Iowa). If that wasn't enough, I can't login to my account to get the order number. I tried to create another account, hoping my old information would show up, but it didn't. So I closed my paypal account and cancelled my credit. It's a huge inconvenience because somebody fraudulently used my information on iHerb's website. I wish it was more secure, but my trust is gone. Oh, and customer service is near impossible because they don't actually talk on the phone. They use a "chatbot" which makes it extremely difficult to know if they got all the information.

User's recommendation: INFO IS NOT SAFE. STAY AWAY!!!

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ID
#3009308 Review #3009308 is a subjective opinion of poster.
Loss
$48
Preferred solution
Full refund
New Reviewer

I never received my package this is the second mistake

It showered through my email that my package was delivered at 11am the other morning and I stay at home. I also have a ring so I would have been alerted if the package was delivered. This is the second mishap that I have experienced though this company I really like you guys but its seems like they have been sloppy lately and I order a lot from you guys this is no fair to me!! The order before this one I left a review about how one of my oils busted over everything but I never heard back from anyone about that order I even snapped pictures and all. I still ordered and now I didnt receive my package Im really upset!!

User's recommendation: I still want to shop here because I love the products but if this keeps happening then I don’t know about that!!

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1 comment
#2087325

Last three orders were wrong, and they even didn't follow up. I'm done with them.

ID
#3000895 Review #3000895 is a subjective opinion of poster.
Pros
  • Quality vitamins
  • Fast shipping
  • Fast delivery
Cons
  • Refuse to refund shipping rates because package was shipped back
  • Lack of understanding of my point
Loss
$135
Preferred solution
Deliver product or service ordered

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