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I have been a customer of I.Herb for many, many years, but I have recently deleted them and put everything under "junk?" mail. I ordered a vitamin I have been getting for many years from them --they sent me the incorrect item that they advertised. The bottom line here...
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#1155210
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unsealed products and filthy packaging, also unexpected DHL custom charges - useless customer service. will never order from them again. have seen hundreds of other complaints - wish I had seen them beforehand! Look as if its a complete scam according to the vast...
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#1153285
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this company has tied hands with DHL and someone is manipulating paperwork. The duty that is asked is more than the product cost, which does not make sense. if you try to play hard the shipping company will sweetly tell you that they have destroyed the shipment. now...
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Anonymous
Oldbeau

I have read your comments with great interest as something similar has just happened to me. I ordered some vitamins with a value of £50 late one evening. Early the next mornin...

2.3
#1146542
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Iherb - Deceitful uncaring company

Iherb
#1171600
1.0
Details
I ordered based on a search detailing the shampoo’s name and “uk” as location. IHerb came back as uk, prices in pounds, no foreign return address in t&c, and no mention of customs through the check out. I was surprised I was then asked to pay more. Customer services are useless. Had it sent back to the seller. I have no desire to do business with cons.
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Plans Acceptance
Prescription Services
Price Affordability
Product or Service Quality
Staff
Turnaround Time
Value for money
Website

Iherb - I cannot get a rep thank you for my purchase but don't Take.

Iherb
#1128718
No more reoccuring monies out of my account. When i want mire products ill buy it. Vinnette Walker thank you.570 730-3551.
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Iherb - Bad company

Iherb
#1128716
1.0
Details
They’ve been upfront about total cost you need to pay to get the products. First you pay for the products in their website. You then need to pay additional 50%++ to get the products to deliver but they never told you what is total cost. After all you pay much more than you need to!!!
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Customer service
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Value for money
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Iherb - Items received not as described.

Iherb
#1123280
Received my solaray caynne pepper and nature's way cayenne garlic.yes you read that right. It was supposed to be cayenne & garlic. Both items are not as decribed,wonder whether it is original or fake.please rectify this iherb. Or
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After reading so many bad and good reports, I decided to take a look at their head quarters. Well, there is no address that I can find on their web page, and any of the distributors address that I looked up on google maps also seemed to not have any advertised signs...
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Anonymous
William

Somebody's basement or a cheap warehouse somewhere. Cell phones only.And it's not always a great idea to erect advertising signs.Someone with a web based business does not des...

#1135964
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This company is on a downward spiral. I absolutely caution you on dealing with them. The 1st clue I had is when my package was late and I went to go look for a contact number to find out what happened to it. That's when I realized that I the company has completely...
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1.8
Parole, Maryland
I didn't like
  • Lack of phone support
  • Choice of carrier - lasership
#1132590
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There isn't any contact information on iHerb's website. All I could do was write a bad review. No ph.# or email address to inform them of my dissatisfaction. I had ordered three boxes of lasagna noodles and a few cans of beans. They placed all items in one box with the...
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1.0
I didn't like
  • Customer support
  • Damaged goods
#1128360
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I'm sure it was just a coincidence but immediately after I used my credit card to buy some vitamins at iHerb, over $4000 was fraudulently charged to my card at StubHub. My bad for not researching the site better and seeing iHerb has a history of poor service and...
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2.1
I didn't like
  • Having to get a new credit card
  • Inconvenience of dealing with fraud investigation
  • Having to contact all recurring charge vendors to change numbers
#1119836
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I ordered almost 7 weeks ago. In the Global Mail by DHL tracking page, package is seemed arrived at my home. but not!! even if I called both DHL and iHerb customer services many times, they neglected tracking. iHerb always answered like that " 6 weeks delivery time..."...
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1.9
I didn't like
  • Delivery time
#1118843
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If you are in India avoid ordering from I herb. I had placed an order for Rs 1,565.49, Shipping are. 1,154.72 total amount Rs. 2,720.21 Yesterday I received a call from DHL as I require to pay duty of Rs 2800.00 I had ordered for a few packets of Pasta and...
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1.0
I didn't like
  • Service
#1111088
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The purpose of this review is sharing rather than creating a dispute. For purposes of clarity I have not written my complaint to I-Herb as I believe the response will be it is a part of the fine print. I have ordered supplements worth INR 1600/- or thereabouts. Total...
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#1105064
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