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They do not want to give me a refund even though I never received my item. I chatted with them being that there is no customer service phone number and they did not take care of my problem for days. Until they finally said that they are not going to give me a refund. I...
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2.3
#1301587
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I've had great results from iHerb for years, but my recent order shorted me some items and included some items I didn't order. I told them about the short items and about the extra ones that I'd like to ship back (I asked them to send the items they shorted and include...
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4.1
I liked
  • Fast shipping
  • Good variety of items at good prices
I didn't like
  • Very bad service when items missing from order
#1300852
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They simply refuse to cancel my account!! It is unbelievable. They will only deactivate so that you can easily reactivate. I spent a week of effort and in the end, they simply refused saying we cannot cancel your account!! That is unacceptable and I have never heard of...
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2.4
I didn't like
  • Appalling customer service
#1295629
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I had been waiting for about a month for products ordered from iHerb. I attempted to go into my account to find out what is happening only to find that I am locked out of my account. I had to use their poor service of 'live chat customer service' to find out what is...
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1.1
I didn't like
  • Extremely poor customer service
#1279281
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I ordered goods worth exactly $1,343 in three instalments between May 28 and 29 on iherb.com. The orders were split into 8 different packages; 5 of the packages, which made up about 95% of the order were sent through a local delivery company called GSO. The other 3...
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2.9
I liked
  • Free shipping over 40 dollars
I didn't like
  • Refuse to give full refund
  • Inconvenience of dealing with fraud investigation
#1278008
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iherb has unfailingly delivered all orders to me, which is a great relief when contending with the major depression and anziety. So I think the post, "iherb scam," is misleading. I'll add this letter and hope it will lead to something good: Herbert Kleber, Professor of...
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#1275453
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I ordered a product in February 2018, it is now June 2018 and I have unsuccessfully tried to get my refund after not receiving it. My emails went unanswered each time. It's probably a SCAM! Avoid this company. I ordered a product in February 2018, it is now June 2018...
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1.0
#1274098
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DO NOT SHOP AT IHERB! SCAM FRAUD! BEWARE They will NOT refund your shipping rates if the package was shipped back to their storage, for no reason. My package never arrived and was shipped back to them. Not even my customs office contacted, nor did my local postal...
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1.1
I liked
  • Quick delivery
I didn't like
  • Refuse to refund shipping rates because package was shipped back
  • Shipping
  • Refuse to give full refund
#1265806
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I bought a bottle of shampoo on iHerb website. The parcel was delayed. I contacted the customer service. They said they will help to solve the problem. I had trust for them. But I didn't realize that they were treating. They asked the SF express to hold my parcel,...
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1.5
I didn't like
  • Are treating by refused the deliver and the refund
#1251426
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Have been ordering from them for the past 2 years and NEVER had any bad experiences ; They once even refunded me for the shipping when my package came with a defective item ! I don't know why there are bad reviews and it's funny that the bad reviews are coming from...
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4.6
#1250589
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