iHerb
iHerb Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
iHerb has a 2.1 star rating from 368 reviews with 18% likely to recommend and a 71% unfavorable share; pros include fast delivery and good selection while cons focus on poor customer support and high prices.
Key Takeaways for Future Customers
- Read recent iHerb reviews for reliability and delivery performance before ordering.
- Expect limited phone support; plan for potential delays when relying on timely supplements.
Negative Feedback / Risk Areas
- Frequent iHerb customer complaints cite no phone support, chat/bot failures, missing deliveries and unresolved billing or refunds.
- Many report difficulty canceling auto-ship subscriptions and problems with order tracking and refunds.
Positive Feedback
Customers praise fast delivery, good products and wide selection; some report satisfactory resolutions and occasional helpful responses.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
iHerb has a 2.1 star rating from 368 reviews with 18% likely to recommend and a 71% unfavorable share; pros include fast delivery and good selection while cons focus on poor customer support and high prices.
Key Takeaways for Future Customers
- Read recent iHerb reviews for reliability and delivery performance before ordering.
- Expect limited phone support; plan for potential delays when relying on timely supplements.
Negative Feedback / Risk Areas
- Frequent iHerb customer complaints cite no phone support, chat/bot failures, missing deliveries and unresolved billing or refunds.
- Many report difficulty canceling auto-ship subscriptions and problems with order tracking and refunds.
Positive Feedback
Customers praise fast delivery, good products and wide selection; some report satisfactory resolutions and occasional helpful responses.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Albuquerque, New Mexico
Respectfully, possible to polish up and "improve customer service" with customer's by means of active live phone representative agents. Thank you! lovingly humbly kindly.
Respectfully humbly lovingly kindly cheer's peacelove, not impressed with no ability to speak w/ a live person representative agent that's humbly frustrating and challenging, was to hard to reach out to anyone at iHerb.
Kindest,
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Toronto, Ontario
About missing order
I ordered Diesel, New Zealand Whey Isolate, Mocha Cappuccino, 5 lb on 10 of January 2026, and it was prepaid. The expected delivery was on 14-15 January.
However, it’s February 1, 2026, and I’m still waiting for my product. Either there is no option to refund my money back because their website shows an error always as I try to track my order or refund; that’s ridiculous.
- Worse experience
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPaid for product but did not receive it
They need a customer service phone number instead of chat/bot crapp. A 5 minute phone call could have resolved this. I will contact credit card company and take money back.
- Good prices free expedited shipping
- No customer service
Preferred solution: The product I originally ordered
User's recommendation: Only use companies that have customer service number
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDid not send product I asked for but of course I was charged for it
They have no customer service number. This issue could have been resolved in a 5 minute phone call. They have the ridiculous chat/bot which never seems to work right.
User's recommendation: Go to another online supplement retailer
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRimozione account Esposito Carmela
Vorrei rimuovere l'account e l'invio automatico di un ordine, ma il sito e l'applicazione in Italia non funzionano. Mi dispiace perché volevo ordinare altri prodotti.
Potete risolvere?
Molti utenti si lamentano. Grazie.
- Il sito non funziona
- Il sito non funziona
Preferred solution: Rimozione account
User's recommendation: Il sito non funziona in Italia
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThis extremely bad horrible business sold me some spoiled bad,rancid, molded, damaged nuts I was very cooperative with their spoiled food refund policy, I sent photos three times of the spoiled nuts,
I am absolutely totally dissatisfied that this business could sell me garbage and refused to honor their spoiled food refund process, and the nuts are black and not fit to eat. I requested a return label and that was denied.
I wanted them to eat their own garbage; they are probably selling these spoiled nuts to others. It is horrible that they are greedy and selfish and don't care about others. These nuts are still in the box; I don't eat bad food. This business is as low as it gets, no character or integrity, bad business that has horrible bad business practices.
Buyers beware; if you purchase from this business, they have a bad horrible refund policy that they change whenever they want to. If you make a purchase, you will have an extremely difficult time getting your money back for bad spoiled food. This is the worst business ever that has no limits as to how far to go and selling rancid spoiled food and refusing to honor your bad food makes this business a horrible nightmare. They told my credit card that I haven't sent the nuts back; I must be enjoying this.
This is deceptive practice because they do not allow you to return items without a prepaid label. Everything they say is a horrible lie, and their refund policies mean absolutely nothing. They use any and every excuse not to give you your money back for food that is unfit and spoiled. You can't get any worse than this; this business is not reputable and not trustworthy.
They don't have a customer service representative. I do not recommend this horrible deceptive business; all they care about is money and terrible liars, and you can't believe their policies; they don't stand by them.
I had a terrible awful experience; they had the audacity to say if I hadn't charged the purchase back, they would have given my money back. Absolute lie; they deactivated my account and refused to send a prepaid label or refund my money.
- Horrible bad business
Preferred solution: Full refund
User's recommendation: I don't recommend this poor excuse, so called business because at some point, you will have a huge problem with this business and you will lose your money, they don't give refunds for bad food, and that is terrible and show this business for who they are, the worst business ever, and want you to eat bad spoiled food
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Queens, New York
I got notification that my order was delivered but nothing was delivered
No costumer service at all, nobody to find to help
Never got my order but got a notification it was delivered. Order number 94122****. My email is galinagonera@***.com.
Preferred solution: My order
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Torquay, Torbay
Unhappy
Cannot unsubscribe as they are saying my password is wrong, but to change it I need to also use my password with my email. The phone number doesn't exist, and there is no chat! So they have taken my money, which I tried to stop, and also will carry on as I can't get hold of them?
- You get the delivery
- You cannot amend ir cancel or unsubscribe
Preferred solution: Full refund
User's recommendation: Avoid like the plague
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Wayne, Pennsylvania
Didn't receive my order
I never received the order and had to reorder the desired product. There is no customer service phone support and had to contact my credit card company to dispute the charge for the original order. I have yet to receive a credit for the order
Never delivered. Didn't get what I ordered.
Terrible customer service. No one can pick up the phone.
I received notification that my order was delivered on Dec 28th, which did not happen. Where is my order?
- Price
- No delivery
Brooklyn, New York
Bad customer service
Hi, I was so upset when I made a order on 21st of December, I put all information about me: address, email,phone number,but on 23rd of December I didnt get not order number or tracking number and I tried to contact to customer service, but not by phone (you did not provide phone number) and not from email but your system told me : we have no information about your order. But on 22 nd of December they took money from my account.
Finely you sent my order to wrong address and I was so surprised that you sent me a massage you did everything right.
Like I said I had no information from you about my order. Do you think is it OK your customer service?
User's recommendation: Make a connection to your customer if you have any issues
Brooklyn, New York
I have placed an order, I need information please.
Please help me to locate my order. You have already received my money. I need to know whats going on .
Preferred solution: Deliver product or service ordered
Columbus, Ohio
Placephone services are not supported. an order
I would like to be able to talk to a customer service agent. This second rate way to do business does not cut it for me.
AI cannot replace the human touch away without losing multiple customers. Check yourself if you want to stay in competition.know there is no phone service only AI generated agents that may not know the customers.
User's recommendation: This company has NO phone support for customers!
Decatur, Texas
Have tried for over 2 yrs to cancel all autoships
Don’t use this company AT ALL.
Was good in the beginning. Hasn’t been good at all for the last three years
No human person answered my call. Just a stupid robot.
I have tried for over 2 years to cancel all autoships. I also mailed letters with this concern. I'm being charged for products that I don't receive.
I no longer live in Saginaw, TX. Haven't since September 2023.
- Not being able to cancel any auto ships
Preferred solution: Cancelation of all orders.
User's recommendation: Don’t buy anything from iHerb. You can never cancel any orders
Vancouver, Washington
Impossible to talk to a live person in customer service.
The only way to resolve an issue with a product is to go through this company"s chat-bot. If you try the phone number, the recorded message automatically says that they are NOT customer service.
You get instructed to go back to iherb help... it became a full circle.
I was never contacted concerning my complaint. It didn't start out as a complaint I just want to make a change in my subscription. I was never contacted concerning the request I now cancel it
This company is too difficult to contact. I have canceled my subscription. I have canceled my prescription.
Preferred solution: I just want my subscription canceled. I just want my subscription canceled.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Daggett, Michigan
Yiu were no more willing to respond than iHerb or their common carrier. "CUSTOMER SERVICE" are two words people at iHerb cannot spell.
Actually answering the complaint, with a meaningful response. Nobody from any of the 3 organizations involved has answereed, except iHerb's Chatbot says I am a liar.
- Indifference of the firms to the complaint
Preferred solution: Deliver product or service ordered
About
iHerb sells nutritional supplements and other healthy products both in the U.S., as well as internationally. A constantly-expanding business, iHerb carries one of the largest selections of high-quality nutritional products in the world.
iHerb is ranked 163 out of 1522 in Vitamins and Supplements category
USA, Europe, Worldwide, UK, Asia, Australia, Canada
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I need to add to my initial complaint. The day after I asked IHerb for a reship of the vitamins I did not receive I went back on their site and got the chat/bot to prioritize my complaint.
After about 4 hours I got a response and action from them I explained exactly what happened and they approved sending the product I ordered out. I received it Mon.
3/2/26. If they had a phone number this could have been settled fast but it did work out.