iHerb Reviews

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Missing package, difficulty contacting customer service

iHerb customer service completely resolved the issue promptly. Cannot reach customer service by phone but they do respond to emails quickly.
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ID
#2904334 Review #2904334 is a subjective opinion of poster.
Location
Granger, Indiana

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Verified Reviewer
New Reviewer

Return of wrong item shipped

Got the wrong product ID#DNH72495 wanted JUST DYNAMIC Black reg Got TART CHERRY. THIS IS JUST CRAZY AND NO ONE TO TALK TO.
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ID
#2903992 Review #2903992 is a subjective opinion of poster.
Pros
  • Quick response
  • Fast delivery
Cons
  • Inadequate e-commerce platform
  • Unwillingness to investigate potential internal fraud
Preferred solution
Deliver product or service ordered

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Verified Reviewer
New Reviewer

WRONG ITEM RECEIVED

I ordered DNH1-10006 Dynamic Health Labs. (8) Bottles of Pure Black Cherry 100% juice. >>>>>>UNSWEETEND. INSTEAD, I RECEIVED THE TART PURE CHERRY. I will also need a return UPS ticket as well as the new shipment asap

User's recommendation: iherb.

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ID
#2903969 Review #2903969 is a subjective opinion of poster.
Pros
  • Good products
  • Quick response
  • Fast delivery
Preferred solution
Let the company propose a solution
New Reviewer

Terrible

I tried to reach your company regarding my order somehow its not possible my problem still not solved ! Terrible customer service!

User's recommendation: Don’t order anything! More headaches in your life!

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ID
#2900534 Review #2900534 is a subjective opinion of poster.
Loss
$31
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Broken iten

iHerb - Broken iten
Italian seasonings was broken and all my seasonings were dirty with the broken glass and herbs. Please send a new Italian seasonings

User's recommendation: Packaging was not good.

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ID
#2900022 Review #2900022 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

Package not delivered

No package. We have been home and definitely know when someone is or near door from our dog. I had ordered this for a specific use. Normally I herbs is VERY prompt not sure of the issue but I am a disatifsifed customer at this time
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ID
#2886331 Review #2886331 is a subjective opinion of poster.
Location
Dumfries, Virginia

Never received my package

Package was picked up Sept. 6th by Lasership.Tracking only says in transit. Issue hasn't been resolved.
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ID
#2880299 Review #2880299 is a subjective opinion of poster.
Location
Atlanta, Georgia
New Reviewer

Exchange

I need to exchange a product I purchase a product and I had a reaction to it and want to get another product
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ID
#2876984 Review #2876984 is a subjective opinion of poster.
Loss
$36
Preferred solution
To select another product of equivalent value

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Verified Reviewer
New Reviewer

Address missing information

I realize my address wasnt completed therefore my items will not reach to me because the apt# number is missed from the delivery address information
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ID
#2873456 Review #2873456 is a subjective opinion of poster.
Location
The Bronx, New York
Preferred solution
Deliver product or service ordered

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Verified Reviewer
New Reviewer

Damaged item

iHerb - Damaged item
iHerb - Damaged item
iHerb - Damaged item
iHerb - Damaged item
iHerb - Damaged item
iHerb - Damaged item
we have ordered two bottles but one of the item is damaged so we need to have the replacement as soon as possible
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ID
#2865603 Review #2865603 is a subjective opinion of poster.
Location
Gothenburg, Västra Götaland County
New Reviewer

Shipping

Hello I didnt get my order and I didnt get my money back Can you check and tell me what happened with my order
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ID
#2859367 Review #2859367 is a subjective opinion of poster.
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

False advertisement

Cant talk to a human. Sickening. Your website advertised the Stevia was sold as OVER 3lbs. It is most certainly NOT! Its 2 pounds. I am going to submit this false ad &; lie to the FDA and the BBB unless you can make this right on my end. I spent $40 on a product you gaslighted me on saying it had WAY MORE PRODUCT than it actually does. Also-the fact I cant speak to a human makes me think youre running a huge scam.
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ID
#2854790 Review #2854790 is a subjective opinion of poster.
Cons
  • Treat customers as if they are dumb
Loss
$40
Preferred solution
Full refund
New Reviewer

I have a problem with my account

I can not get any help during a few days of I tried to sign in to my account, but it doesn't work, Please contact me
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ID
#2852892 Review #2852892 is a subjective opinion of poster.
Location
Opa Locka, Florida
New Reviewer

Recent order.

I placed an order yesterday for 3 bottles of uric acid cleansing supplement. I payed through PayPal. There is no indication of this order I do not have a receipt or a confirmation email My name is Barbara Unruh.
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ID
#2849894 Review #2849894 is a subjective opinion of poster.
Pros
  • Products
Cons
  • No real people to talk to
Loss
$79
Preferred solution
Deliver product or service ordered
New Reviewer

Potential Agent

iHerb - Potential Agent
iHerb - Potential Agent
Dear Sir / Madam We are the Moon Light. Co located in Amman, Jordan. We currently work in shipping, exporting, importing goods, airplanes, and logisctic firm in the worldwild. We would like to do a business with you through creating an account and being your agent in Jordan, shipping, exporting and importing goods through your company, and setting several stores in Jordan related to your company.
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ID
#2842211 Review #2842211 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution