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I had always purchased from iherb and never encountered this problem before. The amount that was charged to my card was more than was shown. It showed free shipping initially as it was above 40USD for CJexpress. For some reason, it changed and I did not realise it...
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ID
#1964622 Review #1964622 is a subjective opinion of poster.
Pros
  • Products are good
  • Cheap price
  • Good variety of items at good prices
Cons
  • Lack of understanding of my point
  • Playing with customers money
  • Failed shipments and ripoff refund
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My order 41257**** was cancelled

hi, from some reason my order 41257**** was cancelled - its my first time i order from the website. i would like to order it again with the same price.
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ID
#1959025 Review #1959025 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Was ripped off!

1.0
Details
iHerb - Was ripped off!
DO NOT ORDER FROM THIS COMPANY! "I placed an order and received the wrong product. I sent the wrong products back to them and the tracking shows they received them. STILL NO REFUND OR CONTACT FROM THEM. There is no way to call customer service to get any answers. I am out almost $50.00 I have sent three emails and still no contact from them!"

User's recommendation: READ ALL REVIEWS ON THIS COMPANY BEFORE WASTING YOUR MONEY!

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ID
#1948162 Review #1948162 is a subjective opinion of poster.
Product
Iherb Supplement
Cons
  • Terrible customer service
Loss
$48
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Deceive people in Hong Kong and China side

1.0
Details
iHerb - Deceive people in Hong Kong and China side
iHerb - Deceive people in Hong Kong and China side
iHerb - Deceive people in Hong Kong and China side
Dear Sir My name is Annie Chan I’m in Hong Kong . The last week I order one sunscreen from Hong Kong website iHerb my order is Thinksport everyday face but when I receive the parcel this was thinksun and total lly not my order I wanted, and they said the barcode was the same , so the product is the same ???? And if I return the product to them I should courier the product to US I feel very surprised because iHerb is big company in the world, how come you can use this to deceive people. Can you help me ! Because I found that it is only the problem in Hong Long and China side Thanks to your help Annie Chan My email is annievong@***.com

User's recommendation: Reply me ASAP.

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ID
#1910698 Review #1910698 is a subjective opinion of poster.
Cons
  • Bad customer service
Loss
$20
Preferred solution
Full refund

UNABLE TO PLACE AN ORDER - WHY

3.4
Details
i HAVE PLACED MANY ORDERS BUT THIS TIME I COULD NOT PROCEED AND FINALIZE THE PURCHASE. PLEASE LET ME KNOW WHAT I AM TO DO, THANKS ARLETE WAITE
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ID
#1899610 Review #1899610 is a subjective opinion of poster.
Location
Bentleigh East, Victoria County

Refund

Iherb wouldn't refund me after repeatedly contacting customer service. Then finally 1 customer service rep refunded me. Always pay with paypal

User's recommendation: Always pay with paypal.

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1 comment
Machele
#1855311

Actually, Paypal is not the best way to pay for anything on line. A credit card is as you can just dispute the charge if needed and not pay for it if the dispute is a valid one. Using Paypal is much the same as using a debit card---not wise to use.

ID
#1891291 Review #1891291 is a subjective opinion of poster.

Command not received

1.0
Details
I do not recommend this website. I prefer Chinese sites than these scammers who at least react to my refund requests. I had a bad experience with customer service following a problem with the agent who took care of the delivery (dhl). DHL charged me fees not mentioned during the purchase and I couldn't get my order or get my money back.

User's recommendation: To avoid.

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ID
#1890544 Review #1890544 is a subjective opinion of poster.
Loss
$150
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Complaint about trying to create an online account. Every time I try to click on Create an account it requires me to read the Privacy info. When I return--all my info is gone--vicious cycle!

Complaint about trying to create an online account. Every time I try to click on Create an account it requires me to read the Privacy info. When I return--all my info is gone. I went through this three times--vicious cycle! When I called the phone # it sent me to chat. I explained the problem to them but they wanted $1 (with my CC# of course) to chat with their computer expert! What a waste of time! I'll get my supplements...elsewhere!

User's recommendation: Don't waste your time!

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ID
#1879945 Review #1879945 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

Never received order

1.8
Details
Order tracking shows delivered Never received After contacting chat they issued request for refund which will take one to two days...doesn’t help as I need the supplements! I’ve shopped here for years Customer support has gone downhill here

User's recommendation: Buy elsewhere like vitacost or vitamin shoppe.

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ID
#1850830 Review #1850830 is a subjective opinion of poster.
Product
Iherb Supplement
Loss
$57
Preferred solution
Deliver product or service ordered

They cancel with out notice

1.0
Details
Wherry bad company. They took money almost one moths then cancel any notice all my order.
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ID
#1843435 Review #1843435 is a subjective opinion of poster.

Unable to use web

Unable to place online order. I want to speak to someone to place my order
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ID
#1827215 Review #1827215 is a subjective opinion of poster.
Product
Iherb Website
Cons
  • No phone number
Preferred solution
A phone call

Iherb sells expired products

1.1
Details
I just discovered their scam. In the product page they show a new date for the product but after you purchase it, you find out, it will expire sooner than what the page says. I contacted them and they changed the date on their page and refused to refund me.
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ID
#1789367 Review #1789367 is a subjective opinion of poster.
Loss
$467
Preferred solution
Full refund

Site makes you sign in over and over and still won't put your order through.

1.0
Details
Then when you contact them and type in your question, over and over and over you never get an answere
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ID
#1778243 Review #1778243 is a subjective opinion of poster.
Service
Iherb Customer Care
Cons
  • Lack of phone support
  • Lack of phone support and site not taking order
Reason of review
Order processing issue
Preferred solution
Call me @ 209-576-8054 home phone where I can be at the computer to try to put in my order since your site won't take it.
I placed one order for 2 items on the 10th January - Upon checking my bank statements I noticed that I had been charged twice on two separate bank cards (both cards were saved on my herb account), with one bank card being charged an additional $3. Upon checking my...
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ID
#1760551 Review #1760551 is a subjective opinion of poster.
Service
Iherb Customer Care
Cons
  • Customer service dismissive
  • Extremely poor customer service
Reason of review
Poor customer service
Loss
$94
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Avoid

1.8
Details
iHerb - Avoid
Order or received in 10/1 and sent in December.Arrived in my country at the 14December but they say they only refund it it is returned.How do I know it isn’t lost or someone got it??? Tracking isn’t available all the way. Order number 41059****.Want my refund.Best regards.
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ID
#1756954 Review #1756954 is a subjective opinion of poster.
Service
Iherb Shipping Service
Pros
  • Advertised prices
Cons
  • Extremely poor customer service
  • Lack of phone support
  • Bad customer service
Reason of review
Problem with delivery
Loss
$31
Preferred solution
Full refund