Ordered from iHerb and shipment was expected to arrive on Dec 28, it's Jan 10 I am still waiting for shipment. I think it's both DHL and iHerb's problem.
Package is now held in customs waiting for ID and address proof for a health supplement product. Cannot provide address proof as the delivery address I put was a market address where I receive no utility bill. I have been dealing directly with DHL instead of iHerb, and reports back to iHerb, so why should I be ordering from iHerb? I have been asked to provide documents after documents and I am still waiting for my package.
Tried to cancel the order but iHerb will not refund in FULL. WILL NOT order from iHerb again!
Product or Service Mentioned: Iherb Supplement.
Reason of review: Problem with delivery.
Preferred solution: Deliver product or service ordered.
iHerb Cons: Nil customer service, Took money not receiving order.
Location: Douglas, Isle Of Man