Hyderabad, Andhra Pradesh
17.9K views 15 comments
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Product or Service Quality
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Update by user Nov 10, 2015


This is my update after getting the DHL payment notice, Thank god, its the normal 42% extra, I know 42% is not a small, but no other option, coz the rare herbs which avialable at iHerb are sold at double the price on our local e-com sites, and got a confirmation from DHL that normally iHerb deliveries will be charged at 35 to 40%, and one more tweak is if you order multiple products in single order, you would reduce DHL handling charges Rs.500/-, otherwise you got to endup paying multiple 500s with each individual delivery.

Original review posted by user Nov 07, 2015

Yes, Clearly there is a part mistake from iHerb side,

in the website below the Shipping charges, there is a fine print saying

"Duties and Taxes may be collected at delivery ", but what is the expected amount of that never stated,

Here at customs clearance for supplements its around 30% of the cost as per customs website http://www.cbec.gov.in/resources//htdocs-cbec/customs/cs-tariff2015-16/chap-21.pdf

, and DHL will charge their own charges making to 100% of the cost of the product itself,

Its seems childish to blame iHerb or DHL, but its our responsibility to check the facts before ordering.

Everyone might have heard about Sachin's Ferrari 100% customs tax payment, but we still forget the facts.

I too burnt my fingers and requested for cancellation of order before it getting out of US, waiting for the response from iHerb., will post again soon.

Reason of review: Problem with delivery.

Preferred solution: Let the company propose a solution.

I didn't like: Not mentioning the exact customs duty.

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I guess you guys should check with your country's laws regarding international shipments and custom charges before ordering from abroad.

iherb warned that duties might apply, its your responsibility to check that before placing the order.

Hyderabad, Andhra Pradesh, India #1351557

I ended up paying Rs.3400 for product worth Rs.700.

Rs.1900 for duty and Rs.700 for delivery.

Cheat... should have mentioned these details very explicitly and clearly in the website

New Delhi, Delhi, India #1342505

Thanku guys.. ur comments are very usefull..u saved my money


I burnt my pocket too.I ordered protein powder for 6.4grand paying a hefty 1.6grand for shipping.

And now that the product is here I have to pay 4.3grand for the customs! And I was not even told about this! This is a scam.

I had heard good reviews about the quality of product available in iHerb and so I ordered.Now I feel like a ***.

Yeah stay away from iHerb


My custom charges were 6000 rupees for 12000 cost of products, iherbs never mentioned even once about these charges now I had already exceeded my budget paying extra 6000 for nothing was a pain. Stay away from ordering if you don't wish to pay more than 50% of cost of product as custom charges and DHL hidden charges

Mumbai, Maharashtra, India #1322370

My product cost was INR 600/- and I paid another 600/- approx for shipping which I thought would include customs and everything.After complicated KYC requirements and submitting letters required by DHL, I had to pay another INR 1234/- for customs and DHL handling charges.

Don't order from this website unless you are willing to pay 300% of the value in shipping and handling and custom duty and taxes. Complete waste of money.

Never ordering from iherb again.Stay away if you are ordering from India.

San Jose, California, United States #1275465

same thing happened with me guys..i was charged 90% of the value..it a scam which these guys are running


Can you please help me with how much did you pay as taxes


Thank you very much for your review

Bangalore, Karnataka, India #1183101

thanks this helped me

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