STAY AWAY from iHerb.com shipping to India customs issue

59 of 94 Iherb reviews

Update added by user Nov 10, 2015

Hi,

This is my update after getting the DHL payment notice, Thank god, its the normal 42% extra, I know 42% is not a small, but no other option, coz the rare herbs which avialable at iHerb are sold at double the price on our local e-com sites, and got a confirmation from DHL that normally iHerb deliveries will be charged at 35 to 40%, and one more tweak is if you order multiple products in single order, you would reduce DHL handling charges Rs.500/-, otherwise you got to endup paying multiple 500s with each individual delivery.

Original review posted by user Nov 07, 2015

Yes, Clearly there is a part mistake from iHerb side,

in the website below the Shipping charges, there is a fine print saying

"Duties and Taxes may be collected at delivery ", but what is the expected amount of that never stated,

Here at customs clearance for supplements its around 30% of the cost as per customs website http://www.cbec.gov.in/resources//htdocs-cbec/customs/cs-tariff2015-16/chap-21.pdf

, and DHL will charge their own charges making to 100% of the cost of the product itself,

Its seems childish to blame iHerb or DHL, but its our responsibility to check the facts before ordering.

Everyone might have heard about Sachin's Ferrari 100% customs tax payment, but we still forget the facts.

I too burnt my fingers and requested for cancellation of order before it getting out of US, waiting for the response from iHerb., will post again soon.

This review is a subjective opinion of a user.
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  • What I liked
      No items
  • What I disliked
    • Not mentioning the exact customs duty

Reason of review:
Problem with delivery
Preferred solution:
Let the company propose a solution
Product or service
Iherb Online Order
Review category
Drug Stores and Drugs
review #730637 by

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Anonymous

Aug 16 #1199976

Thank you very much for your review

0 0 Reply
bhasski

Jun 23 #1176898 Mountain View, California, United States

Hi, I ended up paying more than 100% of customs fee to DHL.
They are fraud charging 1200/- extra on 1100/- custom charges making it as custom handling fees + another custom Val***** fees + service tax + another tax.
They are fraud taking irrational money and looting people

2 0 Reply
Anonymous

Jun 01 #1167219

thank you for the info

0 0 Reply
Anonymous

Mar 22 #1131866

Thanks for the post

0 0 Reply
Anonymous

Mar 21 #1131113

Hi, i so wish i had read this review before placing the order with iherb! I too was charged a bomb for custom clearance!

3 0 Reply
Anonymous

Mar 11 #1125526

I support staying away from DHL as they completely changed the CTH number for iHerb and charge more % accordingly, for me its around 60% of the ordered amount DHL has charged

2 0 Reply
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