In very good faith I ordered 3 Solgar items to the value of £44.77 but to my utter dismay found that I had to pay £19 customs duty in order to receive the goods as it was not made clear on the website that the items would be shipped from the USA - had I known this I would not have proceeded with my order. I believe I was grossly misled by iHerbs and contacted their customer services who were totally unhelpful and gave me a lengthy account saying that it was not their responsibility that customs duty had to be paid as it was the law of the relevant country....well I know this, I'm not *** - they totally failed to understand that I wanted a refund of the customs duty I had to pay because of them misleading me!
I'm sure they do understand but are just not wishing to acknowledge their responsibility.
So for all of you who are ordering from outside the USA, please be warned that you will have to pay a considerable customs levy before you receive your items....it worked out much cheaper for me to purchase the same items locally. Needless to say I will never be ordering from iHerbs again!
Anoosh wrote the review because of "not clear on website that goods are shipped from usa so customs duty has to be paid when ordering from outside usa" at Iherb. Reviewer claimed that he or she lost $29 and wants Iherb to issue a full refund.
The most disappointing in user's experience was will never order from them again. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.
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